Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.8
125 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

19 yrs, 5 mos

Languages Spoken

English English

4.8

125 Reviews

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125 Reviews of Jonathan Roath

November 28, 2025

Dealership Rating
Employee Rating

Jonathan goes out of his way to make sure the experience is great. Great experience More

by W.WYCKOFF
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Nov 28, 2025

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

November 23, 2025

Dealership Rating
Employee Rating

Service personnel at Acura Berlin was very professional. He explained what was going to be done to vehicle and estimated cost, which turned out to be lower in cost than had expected. I was over joyed with t More

by Tanishadryden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anaia Oquendo , Anaia Oquendo

Nov 24, 2025

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

November 15, 2025

Dealership Rating
Employee Rating

Jonathan was very helpful and clearly explained everything that needed to be fixed with the car More

by Anna.legere2010
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Nov 15, 2025

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

November 13, 2025

Dealership Rating
Employee Rating

Brandon is wonderful! In order to secure my dream car, he so generously gave a detailed outline of what my next steps should be. Witnessing his support both from and for More

by Sandra_derose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2025

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

November 03, 2025

Dealership Rating
Employee Rating

Jonathan was very helpful . Explained in details what needs to be done for my car. More

by aradzhabova2
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Nov 03, 2025

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 03, 2025

Dealership Rating
Employee Rating

Johnathan went above and beyond to help me with my Acura MDX! He provided excellent customer service from start to finish, making sure everything was handled smoothly. He also arranged a loaner vehicle for More

by 41angdjones
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Nov 03, 2025

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

Nov 03, 2025

41angdjones responded

Excellent customer service! Johnathan was helpful, knowledgeable, and made sure I left completely satisfied with my experience.

October 29, 2025

Dealership Rating
Employee Rating

Jonathan was very nice, he updated me during the process and my car has not done what it was doing before I brought it in. I thought the price was fair and the dealership is beautiful. We will always bring More

by julia_morgan93
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Oct 29, 2025

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 27, 2025

Dealership Rating
Employee Rating

Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

October 09, 2025

Dealership Rating
Employee Rating

Efficient entry and advisory desk, knowledgeable staff, clean waiting area, entire facility is clean. Kind of expensive service but very good. Who knew that cars could be so expensive to have, worst than More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 03, 2025

Dealership Rating
Employee Rating

I’ve had my TSX. For 15 years and have done almost every service here. Keith and Jon have always been great, talked over all my options, and taken wonderful care of m More

by Cbianchi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 03, 2025

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

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