Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.8
121 Reviews

Dealership Experience

2 yrs

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

4.8

121 Reviews

Write a Review

121 Reviews of Jonathan Roath

November 03, 2025

Dealership Rating
Employee Rating

Johnathan went above and beyond to help me with my Acura MDX! He provided excellent customer service from start to finish, making sure everything was handled smoothly. He also arranged a loaner vehicle for More

by 41angdjones
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Nov 03, 2025

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

Nov 03, 2025

41angdjones responded

Excellent customer service! Johnathan was helpful, knowledgeable, and made sure I left completely satisfied with my experience.

November 03, 2025

Dealership Rating
Employee Rating

Jonathan was very helpful . Explained in details what needs to be done for my car. More

by aradzhabova2
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Nov 03, 2025

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

October 29, 2025

Dealership Rating
Employee Rating

Jonathan was very nice, he updated me during the process and my car has not done what it was doing before I brought it in. I thought the price was fair and the dealership is beautiful. We will always bring More

by julia_morgan93
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Oct 29, 2025

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 27, 2025

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Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

October 09, 2025

Dealership Rating
Employee Rating

Efficient entry and advisory desk, knowledgeable staff, clean waiting area, entire facility is clean. Kind of expensive service but very good. Who knew that cars could be so expensive to have, worst than More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 03, 2025

Dealership Rating
Employee Rating

I’ve had my TSX. For 15 years and have done almost every service here. Keith and Jon have always been great, talked over all my options, and taken wonderful care of m More

by Cbianchi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 03, 2025

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

September 24, 2025

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Employee Rating

Easy to deal with, they keep me up to date with everything, and actually let me know when everything is done. Cant say the same with some other dealerships. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2025

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

September 22, 2025

Dealership Rating
Employee Rating

Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car More

by Scottrell2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

September 06, 2025

Dealership Rating
Employee Rating

Johnathan helped a lot and he took ownership of this repeated problem- an oil leak that started after a major repair job on my car After 3 attempts to repair it by the garage mechanic, the correct cau More

by jchilicki
Recommend Dealer
Yes
Sep 07, 2025

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

September 04, 2025

Dealership Rating
Employee Rating

Always great service. Everyone is professional and courteous. Keep up the good work. Thank you! More

by MACTOONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei

Sep 04, 2025

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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