Jonathan Smith | Page 2

FLY TO BUY I was given a virtual tour of the car I purchased by Jonathan Smith and everything he stated was truthful and very helpful, so I flew into Detroit and I was given a virtual tour of the car I purchased by Jonathan Smith and everything he stated was truthful and very helpful, so I flew into Detroit and was picked up by a fantastic young man and taken to Suburban Volvo where I was greeted by Jonathan. He made the whole buying experience a pleasant one. I jumped into the used 2009 Porsche and headed back to Traverse City a 4 hour drive with a smile on my face all the way. More

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John was the best salesman I encountered during my entire car shopping experience. I had shopped around for a little over a month with many pushy, rude, or inattentive salesmen. John allowed me to come to th car shopping experience. I had shopped around for a little over a month with many pushy, rude, or inattentive salesmen. John allowed me to come to the conclusion that this was the car I wanted, and did not push me towards the car. He was great working with me on the spot, as I was just a walk-in that day. He was very understanding about the couple of minor issues I had with the car and has been great about ensuring they’ll be handled. More

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Great Dealership A great place to do business with If you are in the market of purchasing a new or used vehicle, I definitely recommend you stop by Suburban Volvo of T A great place to do business with If you are in the market of purchasing a new or used vehicle, I definitely recommend you stop by Suburban Volvo of Troy, the service and staff were very courteous and professional. The salesman Jon was patient and kind, and I was able to negotiate a fair price on my trade in and purchase a Volvo at an affordable price. Hattie More

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Recent Purchase of a 2016 XC 60 We recently purchased a 2016 XC 60 from Suburban Volvo and Jon Smith who handled our sale was a consummate professional . He covered all aspects of th We recently purchased a 2016 XC 60 from Suburban Volvo and Jon Smith who handled our sale was a consummate professional . He covered all aspects of the sale and we were more than pleased with the entire process. We highly recommend Jon in the sales department. Go and pay him a visit if you want a great deal and things handled professionally and hassle free. Dan & Connie Krueger. More

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Haughty, inept and basically unprofessional This review specifically pertains to Service, not Sales. I initially chose Suburban based on their proximity to my home. The first one or two visits This review specifically pertains to Service, not Sales. I initially chose Suburban based on their proximity to my home. The first one or two visits (regular service, address a recall) were fine.... until a more complex issue presented itself. LONG story short, between a culmination of (2) visits (4 weeks in total w/out my car), $250+ dollars out of my pocket, haggling with the Service Manager and an extended warranty company, and the end result: the issue was NOT resolved. I will *never* return there for any service, nor sales, for that matter. More

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I do not trust this dealership! Every scheduled maintenance I've done at this dealership things on the maintenance list have not been completed. I had them tell me I need new tires 1 Every scheduled maintenance I've done at this dealership things on the maintenance list have not been completed. I had them tell me I need new tires 10000 miles later they say the tires are good. When they are done "servicing" the car it comes back with grease all over my cream-colored steering wheel and they even got grease on my head liner. I do not trust then at all! Sense this is the only Volvo dealership near me, I will not be buying another Volvo. More

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Kelly is Awesome! Simply put, Kelly Ashton is amaze. Kelly is transparent, cared about my needs, and was not worried much about a sale at the highest profit, but Simply put, Kelly Ashton is amaze. Kelly is transparent, cared about my needs, and was not worried much about a sale at the highest profit, but focused on making sure I had answers, options, and a vehicle I would be happy with after leaving the dealership. Weekends, late at night, early in the morning... you name it, she was available with answers and immediate to act on my behalf as needed. She is an incredible asset, and a true expert. More

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