"Illegal & Fraudulent Pricing Scam "
I went in to buy a Ram that was advertised online to “buy now for $38k” and was told by the sales person that these prices aren’t real and are just to get people to come in “you know how it is”. I was told that the best they could do was $46k for this truck, no where near the advertised price of $38k. What a scam!
"Great salesman experience "
Junior was very personable, professional and accommodating and made sure I got everything I needed through the whole buying process. If you are looking for a salesman who will guide you thru every step of the way, before and after your purchase, he is the guy to see.
Junior was great and I would refer him to anyone. Junior showed exceptional professionalism and does his best to accommodate and ensure the customer is satisfied and finds the vehicle they want.
- John S
Everything went fairly smoothly. Junior was very helpful. Seemed to know what we where looking for. Ended up with a nice used Jeep for my son.
"First class service"
- Karl H
Jose is unmatched in service and professionalism. My 9 year old son and I arrived later in the day. The purchase process was taking some time and dinner time was approaching. When Jose realized this, he reached into his own pocket and bought my son and me dinner....and we're not talking about cheap fast food. As good as he was during the sales process, it's all the assistance AFTER THE SALE, that makes Jose stand head and shoulders above the rest. Most salespeople could learn a thing or 2 from Jose about being available in the first few days/weeks after a sale. It makes a world of difference knowing you have someone who is willing to help if there are any problems after you've driven off the lot. I can't thank Jose enough for a great buying experience
"Don’t let them make decisions for you."
Junior was an excellent sales representative. I’d refer him to anyone at anytime. However, make sure if you state that you’re financing with your bank, you don’t allow their finance department to coerce you into financing with them.
Regardless, Junior was very positive and outgoing. His willingness to make his customers happy is very valued.
"Above and beyond! "
From start to finish my experience buying a new Jeep at imperial was fabulous.
Jose Coleta was my salesman. He was very personable and professional, extremely kind and went out of his way to make my husband and I feel comfortable during the test drive and buying process.
I had made an appointment to test drive the Overland and the morning of, he sent me a video of the car, this was a nice added touch and showed me that it was ready and waiting for me. He even had my favorite iced coffee in the car for the test drive! He had a deep knowledge of the Jeep features and was well articulated when explaining things to me.
The dealership itself is beautiful and very comfortable and the mendon diner next door is delish.
I would highly recommend imperial Jeep and highly recommend asking for Jose!
I LOVE my new Jeep Overland!
"Best in Massachusetts!"
Imperial was great to work with, specifically Junior (Jose). He worked with my needs and was easy going and actually fun to buy a car from. He was respectful and kind. Would go back to him in a second!
"Helpful and informative!"
We met Junior a few months ago as we were just starting our car search and he was fantastic at answering our questions and offering good advice and at the same time being patient as we considered several great cars. He thoughtfully walked us through the process and now we are very happy with our purchase! many thanks Junior!
"Overall postive experiance"
I'm not a big fan of buying or selling a car, and especially of dealing with dealerships in general. However, while imperial is still just enough dealership, they were reasonable and transparent enough that I was never too worried. Their sales staff, specifically Jose Coleta, were fantastic. Very helpful, kept me in the loop on the whole process, and anwsered all of the questions I threw at him in. Friendly and personable, working with Jose was the easiest part of the process.