Jose Luis Hernandez
Jose Luis Hernandez at Culver City Chevrolet
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Jose Luis Hernandez | Page 4

Product Specialist

Culver City Chevrolet

6101 W Slauson Ave
Culver City, CA 90230

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4.4
40 Reviews

Languages Spoken

Spanish Spanish

4.4

40 Reviews

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40 Reviews of Jose Luis Hernandez

August 31, 2021

Dealership Rating
Employee Rating

What a pain !!My 2017 Bolt EV had a recall for the What a pain !! My 2017 Bolt EV had a recall for the batteries and also had the "Service Camera Warning". It was just not clear what this service was More

by Fabio
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jesse Anikwem, Christian Mendieta, George De La Rosa, Brandon Mendez, Ruben Barrera , Steven Bowerman, Oscar Gutierrez, Alex Morales, Flavio Onofre

Sep 02, 2021

Culver City Chevrolet responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We would greatly appreciate the opportunity to discuss this matter further and hopefully help rectify this situation. Please reach out to me directly by calling (424) 258-5224. Sincerely, Michelle M. Customer Service

Sep 02, 2021

Fabio responded

Michelle, I tried to call you but never got an answer. I also left a voice message. No calls back: I'm not surprised !

Sep 02, 2021

Fabio responded

Also, I reported this dealer to GM and they committed to refund me the total amount you stole from my wallet. I think this speaks for itself

August 28, 2021

Dealership Rating
Employee Rating

Really nice people approved in 5 minutes. Polite Really nice people approved in 5 minutes. Polite Jose,Peter and Jose really nice people More

by Juliet_morales14
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter and Jose

Aug 30, 2021

Culver City Chevrolet responded

That's what we like to hear! Thank you for choosing Culver City Chevrolet to purchase your new car. We truly appreciate your business and your continued loyalty. Our team will be excited to hear about your kind words. Don't hesitate to give us a call if we can be of assistance in the future! Sincerely, Michelle M. Customer Service

August 28, 2021

Dealership Rating
Employee Rating

Jose is amazing!!! I hate spending all day at the dealer but Jose Luis took care of us!!! More

by the2youts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Culver City Chevrolet responded

Thank you for taking the time to tell us how we are doing! Jose will be happy to hear that he was very helpful in your car buying experience. Thank you for your business and we hope to take care of any of your future car needs! Sincerely, Michelle M. Customer Service

August 28, 2021

Dealership Rating
Employee Rating

Jose Luis is a very nice and kind person, great service and inventory in the dealer, Pedro from financial department took care of approval and I drove my new car the same day, Thank you! Lucy Rendon More

by Lucyzar07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Culver City Chevrolet responded

Thank you so much for sharing your kind words. We are delighted to hear that Jose helped in giving you such a great car buying experience with us! He is a great asset to our team and was more than happy to help. We value your business and look forward to seeing you in the future! Thanks again! Sincerely, Michelle M. Customer Service

August 24, 2021

Dealership Rating
Employee Rating

My experience with with Jose Luis and Carlos was more than amazing I’ve have my car for 3 years and haven’t had any problem my first leased car and I absolutely love it !! More

by Aalyiahmilan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carlos vallejo

Aug 25, 2021

Culver City Chevrolet responded

Wow, thank you for the kind words! We very much appreciate the shout out! Please let us know if there is anything else you need, and enjoy your new car! Sincerely, Michelle M. Customer Service

August 07, 2021

Dealership Rating
Employee Rating

The manager was forthright with the vehicle information and gave me a great deal. The manager followed upon every call. The money man that helped with financing gave me the best information available. Tha More

by Ellis Denali
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Santillan , Flavio Onofre

Aug 09, 2021

Culver City Chevrolet responded

Thank you for the kind words, Ellis! Please come back and see us when you are in town for any of your future car needs! - Customer Service, Michelle M.

August 01, 2021

Dealership Rating
Employee Rating

Great customer service! I will definitely go back and buy my next car there! Everyone was really nice and wanted to help out and gave me a great deal on my lease! I was really satisfied for my purchase! More

by Yocelyn Ramos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2021

Culver City Chevrolet responded

Thanks for the great review! We're happy to hear that our team could find a great lease deal for you. Congratulations on the new vehicle and we look forward to doing business with you again in the future! - Customer Service, Michelle M.

July 11, 2021

Dealership Rating
Employee Rating

Although we were profiled as beggars by a salesperson, the sales manager made up for ot bu giving showing compassion and respect. We were able to leave with car of choice. More

by Alexandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Bowerman, Fabian Miramontes, Sam Salman

Jul 12, 2021

Culver City Chevrolet responded

Alexandra, thank you for taking the time to share your feedback about your recent experience at Culver City Chevrolet. We strive to treat every customer with the utmost respect and understanding. I am sorry to hear that your salesperson missed the mark on this and we will follow up accordingly. However, I am glad to hear that our sales manager was able to give you the experience that you expected and deserved, and that we were able to get you into the vehicle of your choice! I hope you will continue to give our dealership the opportunity to serve you in the future. - Customer Service, Michelle M.

July 06, 2021

Dealership Rating
Employee Rating

Best deal in LA with VIP package. Bought several cars here and they have the best pricing and service. Thank you for the excellent service. More

by John C
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George De La Rosa, Brandon Mendez , Steven Bowerman, Nancy Gutierrez, Oscar Gutierrez, Ryan Huynh, Fabian Miramontes, Alex Morales, Anthony Suazo

Jul 07, 2021

Culver City Chevrolet responded

Wow, thank you for the kind words, John! We very much appreciate the shout out! Please let us know if there is anything else you need, and enjoy your new car! - Customer Service, Michelle M.

July 01, 2021

Dealership Rating
Employee Rating

Sales department lies and both sales and service at this location don’t know what’s going on. Mr Kim was the only one that was helpful. This dealer ruined Christmas for my family and I. More

by hermes.mejia
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Luis Navarrete , Oscar Gutierrez, Ivan Hernandez and management

Jul 02, 2021

Culver City Chevrolet responded

Thank you for sharing this candid feedback with our team. Please know we truly strive to provide the best possible customer service for everyone we work with. With that said, it’s disappointing to hear that we may have missed that mark during your recent visit. We would like an opportunity to personally discuss your experience, so we can address any ongoing questions or concerns, identify any necessary internal improvements to consider, and most importantly, work to earn back your trust. At your convenience, please reach out me at (424)258-5224. - Customer Service, Michelle M.

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