"Terrible treatment of their customers"
HORRRIBLE EXPERIENCE!!! DO NOT BUY FROM THIS DEALERSHIP!!! Bought a used Sienna for over $25k, broke down and wouldn't start after less than 2 months after we bought it! Brought it in for service and was told there was "nothing wrong with it" after waiting at the dealership ALL afternoon with 3 kids under 4 yrs old. Next day out running errands and again it won't start! Brought it back again and they kept it for a whole week just so they could replace the battery?!! Manager JOE CEFALO told us he would reimburse us for the rental we got on our own (allegedly the dealership had no rentals available). Now he has not answered my email or calls seeking reimbursement which he suggested and said he would cover for our inconvenience that was the dealership's fault! First and last experience with this dealership. TERRIBLE CUSTOMER SERVICE at this dealership!!! Do yourself a favor and keep on driving right past this dealership to one of the several others very close by!
**Dwayne in service was awesome. He kept me up to date consistently while my van was there. I felt like he genuinely cared when I was broken down on the side of the road any my vehicle wouldn't start. He treated me well and I am thankful for that.
**Bryan in sales was very nice and helpful. He drove my van to my door once it was fixed! He even met me at the rental place with my van so I could return my rental. I would highly recommend Bryan!
"Never buy or lease your vehicle here!!!"
Literally the worst customer services/communication I have ever experienced in my life. For the first time ever, I filed a complaint about them to the Better Business Bureau. I leased a 2017 Highlander with them last month. When I went to pick up the brand new vehicle I was given one key. My sales rep informed me that my spare key was given to another customer by accident, but that he would drop it off in my mailbox by the beginning of the following week. When that didn't happen, I inquired with him 2-3 more times via text message. He eventually told me that it looks like he wouldn't be getting them back and that my best plan would be to come back to the dealership to have a copy made. He then informed me that the key copier was only in on Wednesdays from 9-12. I went out of my way to make myself available to go in on a Wednesday morning. Once there, I waited for 45 minutes only to have a manager tell me that the key guy didn't show up. He called me that evening to say that he would be in tomorrow but that he would call me to let me know when he was in. He never called. I called and left a message with no return call. I then contacted the General Manager to make him aware of the situation and ask for a resolution. He apologized for the confusion and said that they are a full dealership who can make keys, they do not need to use the key guy on Wednesdays. He said he would research the situation and get back to me. I hadn't heard from him for a few days, so I reached out to him. (Notice the trend- ALWAYS me reaching out to them!) He immediately called me and told me that I needed to bring in my vehicle to have the key made and that it could take several hours. He only offered to get me a ride somewhere and fill up my gas tank. I shared that I could only get a ride there on a Saturday. He said that would work and that he would let the service department know. I arrived on a Saturday, told a service representative why I was there, to which they had no record of me coming. I told them that I would be back several hours later. Minutes after driving away, I received a call saying I should turn back because they didn't have what they needed in stock to make the key. I asked to speak with the GM and they told me he was not in, so I sent him an e-mail. I received a call from another manager that I could arrange when picking up my vehicle that they come to get my car at my workplace and make the key once they have what they need. If and when this eventually works out, I still find this whole situation extremely frustrating. This should have been their plan from the get go. I should never have had to have taken time out of my day (let alone twice!) to bring my car there. This was their error to begin with. Every single person who buys or leases a brand new car is entitled to two sets of keys. You'd think I was asking for the world with the way they acted though. I continued to climb up the ladder until there was no where to climb any more, which is why I eventually reported to the BBB. It should have never gotten to this point. I get the feeling that if that I were a new customer inquiring about a purchase, I never would have been treated this way. They had me where they wanted me- I had already leased the car so they already had the bulk of my business. But let me tell you, I will NEVER be purchasing from them again, nor any of my family members, nor anyone who gets wind of this story, which I hope to be many people.
"Best car buying experience I've ever had!"
- John Welch
I purchased a new 4Runner from Westboro Toyota and could not have had a better car buying experience. I was feeling a little jaded after having a terrible experience at Toyota of Braintree, but Westboro Toyota really has it all! My communications with Kyle McCann were pleasant and thorough. The no haggle pricing made everything nice and simple. Joseph Cefalo was my product specialist and walked us through the whole pressure free process. Ryan Callahan was able to get me a very fair price on my trade in. I was at the dealership for a total of 3 hours and drove away in a new car, it could not have been easier or more pleasant. I will be referring everyone I know to Westboro Toyota!
Other Employees Tagged:
"Happy Customer "
I had the most amazing experience. I went in just looking to test drive a few cars and get a feel for what I wanted. I was not ONCE pressured to buy. Joe was the one helping me out and let me tell you he is great! He has such a great attitude! He made sure I was comfortable. I would recommend Westboro Toyota to all of my friends and family and I know where to go whenever I am in need/want of a new car.
I ended up getting a 2015 Toyota Corolla with the help of Joe. He made sure it was comfortable with my budget and my lifestyle.
THANK YOU SO MUCH WESTBORO TOYOTA FOR MY WONDERFUL NEW CAR!
& Thank you Joe for the experience.
"Excellent and hassle free deal "
- Amasidha Gurao
I recently bought Toyota Camery with good condition and reasonable price.
I would also like to speak well of your sales representative, Joseph Cefalo, for his great effort in helping me purchase the car I wanted. He assisted me very well and even gave me several cars to choose from and allowed me to try each one. For this reason, I was able to get the right car.