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South Bay BMW
Torrance, CA
1,223 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,223 Reviews of South Bay BMW
March 30, 2024
The 5 stars are specifically for Eddie Calderon. Incredibly knowledgeable, informative, honest, empathetic and just generally a good guy. I brought my car in for regular service and the technician f Incredibly knowledgeable, informative, honest, empathetic and just generally a good guy. I brought my car in for regular service and the technician found a few needed repairs. Although I didn't have all the repairs completed, Eddie explained each and every one and provided his recommendations for the priority they should be done. He also explained in plain language what each repair entailed and what the different parts in the car actually did to keep it running. Have never had such a positive experience at this dealer. Eddie is best in class. More
by jamestown74
Employees Worked With
Eddie Calderon
Helpful December 24, 2023
Excellent SALES TEAM. ...APPRECIATE YOUR TIME SINCERE VICENTE RODRIGUEZ JR....SO THANKFULLY ACCOMMODATED AND AGREEABLE INFORMATION. ...APPRECIATE YOUR TIME SINCERE VICENTE RODRIGUEZ JR....SO THANKFULLY ACCOMMODATED AND AGREEABLE INFORMATION. More
by Rodriguezvicentejr1
Employees Worked With
PETER GREENBERG
November 18, 2023
I should have checked this site prior to purchasing a car from this dealership last week. Worst car purchase experience in the 10+ luxury cars I've gotten. Surprisingly this isn't even a bad reflection on M from this dealership last week. Worst car purchase experience in the 10+ luxury cars I've gotten. Surprisingly this isn't even a bad reflection on McKenna, as I've had one of the best experiences at McKenna BMW in Norwalk, but this dealership is something else. The most avg part was probably the "junior sales person" - everyone above that got worse and worse. Unethical, bad communications, overly salesy, and terrible customer treatment. Leaves a terrible taste even driving off with an overpriced car. NEVER returning, and making sure my entire network doesn't shop here. More
by mek227
Employees Worked With
Alex Chavez, Mo Ali, Cristina Nunez
September 05, 2023
Giving South Bay bmw service Dept 5 stars because of Kyle Schulz, who handled my situation efficiently and successfully. Kyle has exceptional customer service and EVERYONE at South Bay and McKenna can learn Schulz, who handled my situation efficiently and successfully. Kyle has exceptional customer service and EVERYONE at South Bay and McKenna can learn from Kyle, he was straightforward and communicative regarding my x5 window tint.I’ve owned a bmw for 12 years and he is the best employee at South Bay. The last time I was buying a car there the sales guy told me “look whether you buy this car or not I will sleep tonight and I’ll still have a job tomorrow” so I asked for someone else to help me, his name was Stephen Green who was great but no longer there. Long story short - there aren’t many who are like Kyle. Look forward to working with him in the future. Thank you More
by kbrockway
Employees Worked With
Kyle Schulz
July 20, 2023
Unbelievable Poor customer service comment presented based on true facts of the Service department failing to meet standards of a luxury car company and lacking basic knowledge of their own business. Fr based on true facts of the Service department failing to meet standards of a luxury car company and lacking basic knowledge of their own business. From the first representative who picked up the service call—>to the last person to handle my brand new, BMW iX was supremely unhelpful, lazy and less than mediocre customer service experience. The iX is a FULL ELECTRIC vehicle and I had mistakenly left my car not charging the night before. The moment I received the car warning I was running out of charge, I had 6 miles left and I needed 9 miles to get back to my house. I called my dealership and explained the situation and asked if they could help me charge my car for a couple of minutes so I would be able to safely get to my house. The man brushed me off and provided the blanket statement “you need to call BMW roadside assistance”. I said ‘ok but I’m 2 miles away from your dealership and that’s where I got my car’. He replied that there was level 2 (the free chargers that are in shopping lots) available and to use those. He explained they are using the fast charging ports for the new cars that have come in. I pulled into the lot, it was not a busy morning, and found the level 2 charging port; however, the service representative did not provide me the important information one must have a membership to that specific company. I already have a charging membership and was not intending to provide my credit card information for another car charging port; especially since I needed less than 5 minutes for my car to charge for 3 miles. I walked in to the dealership and talked with the front desk for assistance with getting 3 miles of charge for me to get home. The front desk rep called over a valet to get my iX charged. The valet , Darryl, walked around here and there (all around the square) with the disbelief that he was asked to assist. He found a sales person on the lot to help him. Finally, the valet dropped my car off at a service spot to receive the critical charge. I was greatly appreciative, and he walked away hurriedly. I realized that he still had my car key and called out to him. He kept walking away and I called him back. He turned around from inside the dealership and yelled annoyed “it’s inside the car.” My car is brand new and impeccably clean— I could not see where he left my key. I asked “where inside?”. He did not move from inside the door and furthering unhelpful demeanor “inside the car”. I finally got heated, asked him to hand me my keys. He turned his bald head all the way around like a python and walked back to point to where he left the key. This debacle took close to 45 mins on a slow day. I would not recommend this Service department as they do not have the Golden rule to be their standard. How the Service department could be improved: take ownership over representation of the dealership and understand that customers come back for the service— not just selling them a car. More
by BMW2024
Employees Worked With
Darryl , Al Asghari
June 26, 2023
Unethical? I have purchased 5 new vehicles over the years, and South Bay BMW ranks worst among the dealerships I’ve encountered for their lack of professionali I have purchased 5 new vehicles over the years, and South Bay BMW ranks worst among the dealerships I’ve encountered for their lack of professionalism. A month after I took my car home, I received an alarming letter in the mail from South Bay BMW stating that my credit application had been denied. When I called the finance department at South Bay, they explained that there was a system glitch resulting in these letters to be sent to 90% of customers in the last 7-8 months. However, the main concern I discovered shortly after bringing the car home was the crooked and off-center front license plate, along with a damaged bumper resulting from the reckless hole drilling. This was upsetting because other dealerships allowed me to turn down front plate bracket installation, which I intended to do at South Bay BMW, but they did not give me the chance before performing the installation that ultimately resulted in damage. My wife reached out to our sales representative to address the issue. She sent him pictures and followed up with a phone call. He said that he was busy with a customer and would call back but never did. After a series of calls we were transferred to the Service Manager voicemail. We left him a detail message, but he never responded. After 2 weeks, I received a routine thank you card from the owner with his contact info. I decided to escalate the matter by emailing the owner directly. Only after this action did the service manager contact me and offer to tow my vehicle into South Bay BMW for repair, but couldn’t answer my questions as to what the repair would entail. I decided to get a second opinion from one of the most reputable professional auto body shops in OC. The repair specialist gave me an estimate and told me the whole bumper would need to be replaced and painted to match my white OEM bumper. If done improperly, the paint would peel in 1-5 years. Due to my experience with the front plate installation and lack of professionalism, I didn’t trust South Bay BMW to perform the delicate repair. In my subsequent email to the owner, I included photos of the damages along with a preliminary repair estimate, requesting him to compensate me to perform the repair at my chosen auto shop. The general manager and I then engaged in a two-week email exchange, where he insisted that I bring the car to the dealership for the sole purpose of fixing the "license plate bracket correctly," completely disregarding the bumper damage and refusing to consider my request for compensation. Frustrated with the dealership’s dismissive attitude, I informed the general manager of my intention to pursue arbitration as outlined in my vehicle contract. Here is the GM’s response: “I rarely have to go this direction with a customer as most clients have an ethical perspective of resolution. Please continue to Google consumer legalities and do what you need to do. I’ll be there to support our reasonable, professional, and ethical resolution offerings we have stood by to take care of you, our customer. If you need to proceed from a legal angle, this will conclude our dialogue. Do as you need to sir, I’ll see you there!” The GM’s implications that I am unethical is uncalled for. Though we did not agree on how to resolve the issue, there was no need for the GM to respond to my arbitration notice in a passive aggressive manner. It appears that once they make a sale, their commitment to customer satisfaction ends abruptly. Minus 1 star for installing the front license plate prior to asking me if I wanted it and installing it improperly while damaging the bumper. Minus 1 star for lack of follow up from multiple team members for 2 weeks Minus 1 star for the lack of formal response to a system glitch that caused a faulty credit decline letter to be mailed to me. Minus 1 star for the general manager’s unprofessional email, lack of patience and flexibility with a customer. His employees’ attitudes are a reflection of his example. More
by phdv98
Employees Worked With
Kyle Schulz, John Hall
June 14, 2023
My experience with this dealership has been extremely distasteful to say the least. Started with Daniel on the sales floor who immediately became distasteful once he found out I wasn't there to purchase distasteful to say the least. Started with Daniel on the sales floor who immediately became distasteful once he found out I wasn't there to purchase a new car, but to buy out my lease. Dishonest is my best way to describe him. Obviously these people don't care about the customer, but Daniel doesn't even put on a good game face. Alex in finance did the best he could to rectify the situation. Told me that I was basically, making a new car purchase and to clear out my car for a detail. When I got my car back they hadn't even wiped my dogs nose prints off the windows. I purchased the dent and windshield package, Alex in finance asked for me to give them another chance to make things right. Although, typically you would call and have a tech come out to you to remove the dents through the warranty, but he insisted they take care of it in house. Also, said give us another chance to detail your car. Jorge my service rep calls me back 2 MONTHS later to tell me that they need their loaner back and that they could not remove the 2 very small dents. Excuse me, I drive an X4 M40i, you have me in a basic xxx X1, you think this is my choice? Also, my car still wasn't detailed, nose prints are gone, but there are crumbs everywhere. Didn't even touch the center console. Also, my wheel trim is now popped out and doesn't stay secure. They gave me pushback on repairing it, so I just left out of frustration. This panned out to be about a 3 month process for me to find out that I purchased dent protection for no reason. More
by marcus.nichols
Employees Worked With
Daniel (sales), Alex (finance), Jorge (service)
December 21, 2022
I sent an inquiry to the sales department regarding a 2023 BMW M4 coupe. I received a call from a sales associate (I never got his name), asking me to come down to the dealership. I asked for the numbers 2023 BMW M4 coupe. I received a call from a sales associate (I never got his name), asking me to come down to the dealership. I asked for the numbers over the phone so I don't have to spend over an hour sitting in traffic driving down to this location. The sales associate rudely said "we don't give out numbers over the phone". I said, "that's fine." And he immediately hung up the phone. Extremely rude service. This is the only BMW dealer that would not give me any numbers over the phone (or email) and immediately end a conversation. He offered no other resolution, just ended the conversation immediately by hanging up the phone. More
by J3nn22
Employees Worked With
I never got his name
December 11, 2022
One sales consultant was extremely imperishable and a bit condescending, Greenberg was his name. Another simply would never follow through with communication, Josef. Literally trying to buy an SUV, full cash condescending, Greenberg was his name. Another simply would never follow through with communication, Josef. Literally trying to buy an SUV, full cash and immediate purchase, and they both couldn't have tried less or cared less. Josef went as far as to even say basically the dealership was doing me a favor and it depends on how bad I want the car for them to deal with me. Ridiculous service. More
by Bcharles330
Employees Worked With
Greenberg(last name), and Josef
