"Amazing Customer Service "
I was treated so fantastically at Austin Subaru by everyone! I drove Toyota for years and thought my old dealership had great customer service, and then I went to visit Austin Subaru and was blown away. Everyone involved with my purchase went truly above and beyond to make me feel welcomed and immediately like family. I’m so very happy to be a part of the Austin Subaru family now! Love driving my new Ascent!!
- Peaches mom
Service advisor was professional, helpful and went the extra mile to handle all my issues and questions. He was very helpful and pleasant. I also met with Edwin Martinez about trading my car for a new Ascent. He, too, was knowledgeable and very professional
"Express service oil change and tire rotation "
Busy, busy, but done within lunch hour. Couldn’t fix moonroof issue so must return with appointment. Quite happy with express service. Nice to know it’s open Sundays.
"Joseph is the best!"
Joseph personally takes care of my car and takes the time to explain to me what exactly is going on in terms I can understand. He always has a loaner ready for me before I arrive and goes above and beyond to ensure my car is safe to drive. He personally fights on my behalf to make sure my warranty follows through with everything. I always feel like my car is in good hands, fast service too.
Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you need to recalibrate the eye-sight!
"So much better than Subaru Georgetown"
I had my 24K mile service performed here. I normally go to the Subaru dealer in Georgetown but WOW what an experience. The facility is so much nicer, I don't have to wait forever to get on the service schedule, and the employees are so much nicer and friendlier here. The coffee bar, waiting areas and in general everyone's attitude clearly shows how much Austin Subaru values it's customers. An A+ experience from scheduling, drop-off, knowing my Subaru is in the hands of senior master technicians, all the way to driving away and back on the road. Even though I live much closer to the Georgetown dealership, I will continue to go out of my way to Austin Subaru based on my first experience here.
"Efficient service - Can't be beat"
I brought the car in to check out warning lights and problems getting the car into gear. It turned out to be a broken switch, and the repairs were done in about an hour from when I arrived. The waiting area is comfortable, clean, and has drinks and snacks. I highly recommend Austin Subaru for service!
"Excellent facilities but still expecting more."
I’m very impressed with the facility and service personnel but there were some things overlooked on my Crosstrek during service. The oil level was slightly overfilled and the washer fluid wasn’t topped off. I explained to the service advisor that the alignment was off on the car (pulls to the right/steering wheel off to the left), and that it had been since Subaru of Georgetown adjusted it. I was informed that it wasn’t after a technician drove it. I can take an iPhone video while driving and show you that it is. The technician is incorrect. I don’t believe in giving a bad survey or bad overall rating. I just want my car to be taken care of when I go out of my way to bring it to your dealership on a Saturday.
Other Employees Tagged:
"6 month Maintenance review"
Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with reading and caffeine in nice lounge area. Joseph returned early to provide a thorough update with paperwork at his desk. Car services were great. I left with a generous interior/exterior car cleaning voucher at a nearby facility.
I am a happy Subaru owner.
"Quick and effective"
I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an appointment. Joseph Martinez received me with a smile and, sure enough, the motor needed replacement. Joseph and the team made the fix happen and we are on our way good as new. Excellent and timely service. Thanks!