Joseph Mistretta | Page 89

Another awesome experience The Sarant team knows my face as I am a long time loyal customer of the Sarant Cadillac family. They handle me with "kid" gloves to ensure proper and The Sarant team knows my face as I am a long time loyal customer of the Sarant Cadillac family. They handle me with "kid" gloves to ensure proper and prompt service is completed. I have worked with Anthony Soriano for over the past 12 years, he knows my car needs allows me to feel extremely comfortable on each and every car lease experience. GM Antonio knows me as well and goes out of his way to "say Hello: every time I am at the dealership...a great experience is the matter of the day at Sarant Cadillac. More

by TONY P Verified Customer Verified Customer

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No muss no fuss, tire rotation and oil change Brought the car in first thing in the morning for oil change and tire rotation. Had a cup of coffee and was out by 8:30am. Brought the car in first thing in the morning for oil change and tire rotation. Had a cup of coffee and was out by 8:30am. More

by masarna Verified Customer Verified Customer

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Fast friendly service Made an appointment in advance for an oil change. My vehicle was taken in quickly, the service was performed while I waited. I was back on the road qu Made an appointment in advance for an oil change. My vehicle was taken in quickly, the service was performed while I waited. I was back on the road quickly More

by CRAYIND Verified Customer Verified Customer

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Fast Quality Service 1st Class as always took car in with little advance notice. Performed scheduled service and even fit in a recall in a very timely manner Thank you 1st Class as always took car in with little advance notice. Performed scheduled service and even fit in a recall in a very timely manner Thank you More

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Awesome John Nassour, was very knowledgeable and an absolute gentleman We could not have asked for a better salesman to assist us in our purchase of our new C John Nassour, was very knowledgeable and an absolute gentleman We could not have asked for a better salesman to assist us in our purchase of our new Cadillac XT5, More

by DDOD16 Verified Customer Verified Customer

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Terrific Everyone is very professional and helpful and I can not say enough about the service I received I enjoy coming to the dealership.thank you for all you Everyone is very professional and helpful and I can not say enough about the service I received I enjoy coming to the dealership.thank you for all you do More

by rleo2 Verified Customer Verified Customer

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Top Notch Car Dealership As always Sarant Cadillac never disappoints. Warm and welcoming service reps. Service is always on point and doesn’t take long. This is the absolute As always Sarant Cadillac never disappoints. Warm and welcoming service reps. Service is always on point and doesn’t take long. This is the absolute best dealership. Thank you Sarant Cadillac. More

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I HAD CHECK SERVICE TRANMISSION SOON I CALLED JOSEPH MISTRET JOSEPH MISTRETTA TOLD ME TO COME IN AND THAT IT WAS PROBABLY A SOFEWARE PROBLEM WHICH I DID I WAS ALSO DUE FOR AN OIL CHANGE WHICH HE DID ALSO. WHEN JOSEPH MISTRETTA TOLD ME TO COME IN AND THAT IT WAS PROBABLY A SOFEWARE PROBLEM WHICH I DID I WAS ALSO DUE FOR AN OIL CHANGE WHICH HE DID ALSO. WHEN I COME IN FOR SERVICE I AM ALWAYS TREATED LIKE FAMILY More

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Sarant Cadillac is just absolutely awesome!!! From management to sales, to service, Sarant Cadillac is just absolutely awesome!!! The service department is without a doubt #1 in the industry. T From management to sales, to service, Sarant Cadillac is just absolutely awesome!!! The service department is without a doubt #1 in the industry. The crew make it a point to always greet me by name, and most importantly take care of all my maintenance and repair needs, with very little effort. Love you guys!!!! More

by ANGEL.MERCADO Verified Customer Verified Customer

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Not a pleasant experience Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brou Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brought a 1996 Fleetwood Brougham for service to have a Check Engine (lean fuel mixture) light diagnosed and it was hard to start. (Who better to fix an older Caddy than a dealer?) I was a first time customer. After two days, no one called, so I called and was told that they were still working on it. Two days later, I was told that there was a low fuel pressure problem, that it would need a new fuel pump. I was quoted parts and labor and agreed to the work. The parts would be delivered two days later, so the car would be ready in 2 or 3 days. A day or two after it was supposed to be ready, I dropped by and was told that there was still a fuel pressure issue after the pump installation…that they were still looking into it. The next day (Friday) no one called. I left a message for Joe Mistretta and requested that he call me with the latest status, "good, bad or indifferent", by the end of his day. No one called. On Monday morning, I contacted Sarant and was later told that the car was ready, and that they had installed a new fuel pressure regulator to get it to run properly. I picked the car up that afternoon and received a bill for an amount higher than I agreed to. No one advised that I'd have to pay for the fuel pressure regular. I did not authorize that repair but wanted the car back (it had already been two weeks), running properly, so I paid the full amount. A low fuel pressure problem should not be rocket science for GM Certified technicians to diagnose. There's only a few things in between the fuel tank and the fuel injectors. I believe that my car was "back-burnered", that Sarant did not devote timely attention to my car. Plus, no one called me with any status unless I called first. Nor was I told that I'd have to pay for a new fuel pressure regulator. (Since the new fuel pressure regulator apparently did the trick, I'm guessing the car needed that part, rather than the much more expensive fuel pump installation…but I had to pay for both.) Ron Enners More

by Ronebadger Verified Customer Verified Customer

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