Joseph Vicari Jr.
Joseph Vicari Jr. at Heiser Ford Lincoln
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Joseph Vicari Jr. | Page 2

Parts Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.4
129 Reviews

Dealership Experience

29 yrs, 11 mos

Industry Experience

4 yrs, 1 mo

4.4

129 Reviews

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129 Reviews of Joseph Vicari Jr.

August 10, 2023

Dealership Rating
Employee Rating

Seem to be having more trouble than before I brought my vehicle in to be fixed More

by mepatterson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 16, 2023

Heiser Ford Lincoln responded

Dear valued customer, I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

August 09, 2023

Dealership Rating
Employee Rating

Very pleasant to work with, clean environment and vehicle was washed and vacuumed out thank you More

by joe.vicari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Service Team

Aug 10, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2023

Dealership Rating
Employee Rating

Heiser made some mistakes that day with my car. The wrong size tires were installed. Luckily the realized it and fixed the mistake. The people at the service desk helped me me with delays by giving More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Blain Boudreau, Kenneth Miller, Israel Ramirez, Service Team

Aug 01, 2023

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

July 27, 2023

Dealership Rating
Employee Rating

The sales department is great made me a fair offer in my truck and we were able to work out a deal that worked for both of us. Paperwork was smooth the only bump was waiting to get the rest of the pay out f More

by justin.trudeau83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: “Hutch” Hutchinson, David Quick , Kenneth Miller, Israel Ramirez, Service Team

Aug 01, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 10, 2023

Dealership Rating
Employee Rating

Outstanding customer service in all departments, sales, service shop, parts department, vehicle check in service folks More

by Robert Wiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blain Boudreau, Kenneth Miller, Service Team

May 11, 2023

Heiser Ford Lincoln responded

Robert, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 25, 2023

Dealership Rating
Employee Rating

Excellent communication and service Alex made the buying process very smooth and easy. Tom in the parts dept was also excellent. More

by TIMOTHYSCHMIDT46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Blain Boudreau, Maureen Calmes, Samantha Calmes, Ben Jarvis, Kenneth Miller, Israel Ramirez, Service Team, Alex and Tom

May 04, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 30, 2023

Dealership Rating
Employee Rating

I would recommend this dealership, absolutely! Our salesperson was very Professional. Great! Home delivery, fantastic! More

by marylouweber21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Hosler, Erik Saldana, Service Team

Apr 03, 2023

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 14, 2023

Dealership Rating
Employee Rating

Charlie was a great liaison. Very professional and thorough. Looking forward to my refund and door fix. More

by Tony S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blain Boudreau, Charlie Przislicki

Feb 20, 2023

Heiser Ford Lincoln responded

Tony, We are thrilled to hear that you’ve enjoyed your experience with Charlie and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 11, 2023

Dealership Rating
Employee Rating

Everyone was so Friendly and the service was fast. They explained things throughout the process More

by Sandradouglas801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Kristina Beck, Samantha Calmes, Lana Finch, Service Team

Jan 12, 2023

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 09, 2023

Dealership Rating
Employee Rating

Service advisor was polite and professional communication with me was clear and plentiful Keith was a great. More

by T_ROD_HEISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Kristina Beck, Blain Boudreau, Samantha Calmes, Lana Finch, Joe Hosler, Kenneth Miller, Taylor Nelson, Service Team

Jan 12, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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