"Adam Voinovich was helpful and friendly when I arrived ."
The service advisor Adam Voinovich was courteous ask me what he can do for my BMW X5 . I told him just oil change . He check the vehicle everything was ok with my engine oil since I just drove low miles about 1,000 miles and show me how to check if the service minder don't show up . Also Shane Lyon salesman ask me and my lady if anything I need for help cause I'm looking for BMW X5 50i I see in the internet I was curious to see what is the difference . Shane offer us drinks but I told him thank you I'm ok . He is a friendly guy don't look you down . He could be a good asset in Knauz dealership .
"Excellent Service & Value"
Every contact I have with Knauz BMW Service, specifically Josh Paez , is always a pleasurable experience. The work that is going to be performed is clearly explained, I receive a clean loaner vehicle and am kept abreast of when I should expect to get my vehicle back. When I pick up the car it is always clean and the fixed has been performed properly the first time. I consider my self to be a "car guy" and therefore I have high expectation, I have never been disappointed. While Knauz is not the closest BMW dealer to me, I feel that the excellent service and fair pricing is worth the trip.
"A great buying experience"
I highly recommend Knauz, after 20 years I switched dealers after the family sold the dealership and all the people I had a relationship with left. I have had my car serviced here for the past 3 years and had great experiences but was unsure of the buying process. Well I was pleasantly surprised, my sales rep Tisha Akulich went above and beyond with my wants and demands and had the patience of Job. I would highly recommend Knauz and Tisha as I hope this is the beginning of another 20 year relationship.
"What all car dealers should aspire to"
I have dealt with several BMW dealerships in the Chicago area and there is a reason I travel nearly 30 miles from my home, past two closer dealers. Service is outstanding and the sales experience is unmatched. I have and will continue to recommend Knauz to my friends.
This Z4 is by far the most fun car I have ever owned and was glad to continue the relationship.
I just bought a new BMW and Bob Geisheker made the buying experience fun.
I had a small issue with a sensor. Bob sent someone out right away to pick my car up. I live in Wisconsin! that is great customer service. I am a customer for life.
Matt Pudlo made the whole purchasing experience easy and great. He has excellent follow up even after the deal is done. I would highly recommend working with him. Spencer Parker, the Genius bar was patient and his explanation of the car's functions was easy to follow. I also brought my old car in for service and enjoyed working with Josh Paez. I am very pleased with my experience with Knauz.