"Overwhelming at first but the Best and Blessed experience."
All of the different individuals with whom I spoke with were from; customer service, sales, management, finance were welcoming, respectful, attentive and really organized. I am thankful to have received great customer service from Mr. Kevin Chillin over the phone from day 1, Once I came into the dealership, Mr. Josh Ross was very professional and informative. His patience and dedication to his work really spoke volumes he helped me to pick the best car which I am overjoyed to call "my first car". He even put my new license plates up once I received them in the mail. Be blessed Mr. Josh Ross. Thank you to Mr. James Craft for checking in and saying that "congrats, I can feel the excitement". That made me joyous. Thank you Mr. Dino Faupel for welcoming me and saying "congrats on my new car with a firm handshake and bright smile". In the end it was with Mr. Micheal Jackson who finally helped me to sign and seal the final paperwork. Overall the entire team were excellent. I came in looking to buy a used car and in the end I ended up with a used/New car which I am humbly grateful to call my own.
Thank you to you all and team, for all of your service.
Knowledgeable, friendly staff provided prompt and courteous assistance. I would recommend dealership to others and would shop here in the future. Josh was very helpful.
"Used Truck Purchase"
Josh was incredibly professional, and went to great lengths to find the perfect truck for me. He helped us with picking us up from the airport and showing us around the truck, its features, and Richmond. Overall, great experience! Thanks Josh!
"Great customer service"
I worked with Josh Ross who was nothing short of great!! He was patient, answered all my questions, and exemplified what great customer service is supposed to be!!!! I purchased my car with ease, and got a great deal. Everyone there is so friendly and courteous and not pushy. When the car had to go through the shop inspection, he was willing to give me a loaner, then have the vehicle personally delivered to Alexandria where I live!!! I ended up not having to do that, but just grateful at what he was willing to do!! I love my 2016 Honda Civic Touring and I am glad I found this place and met such great people!! You will not be disappointed, ask for Josh!!!