Josh Alvarado
Sales Manager
Van Nuys Chrysler Dodge Jeep Ram
6110 Van Nuys Boulevard
Van Nuys, CA 91401
338 Reviews
Write a Review338 Reviews of Josh Alvarado
March 02, 2024
If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a software update recall wich should 30 minute I will report to chrystler direct this dealership should not exist waste of time and money More
Other Employees Tagged: Mike Asatryan, Badie Audish, Claudia Loredo, Jacqueline Casas, Elisa Zamora Villareal, Moe Saab, Ara Kalaidjian, Jeromy Haro, Eric Lopes , Benny
December 29, 2023
Good service I got a Uber ride home that I appreciated. Benny was very helpful thank you Benny was very helpful thank you More
Other Employees Tagged: Mike Asatryan , Rene Robles
December 13, 2023
worsed dealership ever Ana from sales is horrible and it took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is done and forger about you still leaves a bad taste in my mouth so please go to another dealership. More
Other Employees Tagged: Armenak Galstyan, Mike Asatryan, Badie Audish , Walid Benterki, Alex Klaumenzer, Rene Robles, Rayan Saab, Jonathan Schwartz, Ana
December 07, 2023
This dealership is awful. These people are absolutely the lowest xxxx liars. DO NOT EVER GO TO THIS DEALERSHIP. 100% LIES. RUN FOREST, RUN AWAY. I am handicapped, I call These people are absolutely the lowest xxxx liars. DO NOT EVER GO TO THIS DEALERSHIP. 100% LIES. RUN FOREST, RUN AWAY. I am handicapped, I called, Jose assured me that he had the specific car I was calling about on Their lot, no he did not need to go somewhere else to bring it in, and he even called and texted me while I was on my way. I arrived, THE CAR WAS NOT THERE, JOSE WAS NOT THERE AND HE LIED AND DIDNT COME IN FOR 3 HOURS LATER. TO LIE TO A HANDICAPPED PERSON IS THE LOWEST FORM OF xxxx THERE IS. SHAME ON YOU. THEY DIDNT EVEN HAVE THE CAR LIKE HE PROMISED ME IT WAS ON YJEIR LOT IN THE FRONT. COMPLE LOWLIFE xxxx. SHAME ON YOU. More
November 06, 2023
I went to this dealership to see what my options were on trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that might have been an option we went back to the sales office where they had me fill out the credit application. I told me Salesman SEVERAL times I DIDN'T want to run my credit until I knew what they were going to give me for my car and we agreed on a deal I was comfortable with. I then told the salesman I didn’t really want to make any deals on the car they had on the lot cause it didn't have the options on it that i was looking for. We then discussed maybe looking at their sister company to see if i liked anything there and they would bring it in to make a deal. The salesman then told me give me about 5 mins and ill get you a list of what we have for you to look at. While waiting for him to return I received an alert on my phone from. Experian saying they ran my credit without ever having a deal made or even a car picked out. I confronted the salesman yelling at him asking him why they ran my credit when i told him Several times not to till we had a deal on the table. The manager heard me yelling and came over to see if he could help. I explained to him what happened and his reply was "we will make sure it doesn't happen again" i asked what do you mean it already happened the damage is done. He then said we won’t run it again till we make a deal you are comfortable with... needle’s to say all I left with that night was a hard inquiry on my credit and a bad experience. I’d say stay away from that shady dealership More
Other Employees Tagged: Rene Robles, Salesman named Efrain
October 29, 2023
This is my second purchase at this dealership. Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least fiv Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least five of them came up to make sure I had been helped Rashan and Selena both reached out to me multiple times by phone and text to try and make the best deal possible for me. Josh did a great job, communicating with me through the whole process and kept his word with everything that was promised. I would definitely recommend purchasing from them. More
Other Employees Tagged: Rene Robles, Rayan Saab, Hassan, Rashan, Selena, Moe,
October 27, 2023
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More
Other Employees Tagged: Armenak Galstyan, Badie Audish , Walid Benterki, Juan Del Rio, Alex Klaumenzer, Raed Malaeb, Rene Robles, Rayan Saab, Jonathan Schwartz
October 03, 2023
Pushy staff who falsely advertise. When you finally buy a used car they only give you one key. saying ‘that’s what happens when you buy a used car’. i very much doubt they would have s When you finally buy a used car they only give you one key. saying ‘that’s what happens when you buy a used car’. i very much doubt they would have said that to a man and given i had no former experience with buying a used car, i fell for it. I have tried to get another key many times and they just ignore me. please avoid this place, they are crooked and mean spirited. More
Other Employees Tagged: Celina
August 24, 2023
Bought a used 2021 jeep gladiator. needed service before i could even take delivery. after 3 weeks i was going to return loan since i had not taken delivery yet. Josh told me he would needed service before i could even take delivery. after 3 weeks i was going to return loan since i had not taken delivery yet. Josh told me he would pay first payment to keep deal. two weeks later finaly took delivery. sent first payment recept to josh july 7th and he said he would cut check. contiune to august and still not recieved. last two weeks text messages are going unawnersed. do not belive what this sale men tells you. will now have to contact higher ups. More
August 03, 2023
Illegally refused service to a vehicle they sold me breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has bee breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has been nothing short of a nightmare. The ordeal began when the dealership sold the same Jeep to another customer after I had already made a deposit and signed a contract for it. This initial breach of trust set the tone for a series of unfortunate events that have left me deeply dissatisfied and frustrated. The dealership's lack of communication has been a persistent issue. Despite multiple attempts to address the problems with my vehicle, the dealership has consistently failed to respond adequately. They have ignored my requests for service, denied me access to a loaner vehicle included in my service and extended warranty contract, and have generally shown a complete disregard for customer service. The dealership's staff, particularly their salespeople, have demonstrated a lack of knowledge and professionalism. They sold me a 100,000-mile warranty, only for me to find out from Jeep Wave that the warranty was only applied to the previous owner. They also pressured me into purchasing Dealer Add Ons beyond the MSRP, including a Paint Protectant that had already been applied to the vehicle. Moreover, the dealership may have violated several consumer protection laws in California and Florida, as well as federal laws. These potential violations include forcing me to purchase Dealer Add Ons, failing to provide a loaner vehicle as per my top-tier coverage plan, and selling a vehicle to another customer after I had already signed a contract for it. When I attempted to voice my concerns and share my experience on social media, the dealership's team deleted my comments in an attempt to cover up their shortcomings. This blatant disregard for transparency and accountability is deeply concerning. Finally, when the dealership decided they no longer wanted to deal with me, they cut off all communication and forwarded me to their attorney. This move was not only unprofessional but also indicative of their unwillingness to take responsibility for their actions. The final words from the GM as instructed to the Manager to me was that they would refuse to service my vehicle, breaching the Song-Beverly Act, BUT they were willing to simply sell me another vehicle. Read that again, they refused to service the vehicle they sold me including 2 federally required recalls, but instead said they would sell me a whole new vehicle. There is no further possible definition of a sleezy car dealership. This may explain the reason why Russell Westbrook chose to take his name off of their business which is why they are called Van Nuys CDJR now. The experience with Van Nuys CDJR, formerly Russell Westbrook CDJR, was fraught with unprofessionalism, lack of communication, potential legal violations, and a disregard for customer service. The dealership's actions resulted in a prolonged ordeal over a vehicle that was eventually declared a Lemon by the manufacturer themselves. The dealership's lack of response to my concerns, their failure to honor the purchase agreement and the extended warranty, and their potential violation of several laws demonstrate a lack of business ethics and respect for their customers. This experience serves as a warning to potential buyers about the possible issues they may face when dealing with this dealership. I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. If you have a full time staff deleting social media comments by the hour, you most likely have something to hide. More
Other Employees Tagged: Badie Audish , Alex Klaumenzer, Jonathan Schwartz