Joshua Jones

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a wonderful five-star review! We truly appreciate your continued trust in National Automotive Group for servicing your vehicles. We are delighted to hear that you have consistently had positive experiences with our service department. Ensuring that your vehicle receives top-notch care and attention is our priority, and we are thrilled to know that our team has consistently delivered excellent service to you. Kittrel, in particular, is grateful for your kind words. Communication is key to providing exceptional service, and we are pleased to hear that Kittrel has been effective in keeping you informed about the status of your vehicle. We will be sure to pass along your appreciation to Kittrel and the rest of our service team. At National Automotive Group, we are committed to providing our customers with reliable and efficient service, and your feedback reinforces our dedication to this mission. Thank you once again for choosing National Automotive Group for your vehicle servicing needs. We look forward to continuing to serve you and providing you with the same level of excellence in the future.

National Dodge Chrysler Jeep Ram responded

Thank you immensely for taking the time to share your outstanding experience with us at National Automotive Group! We're thrilled to receive your glowing 5-star review and to hear that our team, Jessica, Danielle, Lorenzo, Pete, and our detail team, provided you with exceptional service from start to finish. Ensuring that our customers feel welcomed, informed, and valued is our top priority, and we're delighted that you felt at ease throughout your time with us. We take great pride in maintaining a clean and organized facility to enhance your experience, so it's wonderful to know that this aspect did not go unnoticed. We greatly appreciate your recommendation to your family and friends. Word-of-mouth referrals are the highest compliment we can receive, and we're honored that you trust us to take care of your loved ones' automotive needs as well. Should you ever require any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your ownership experience remains nothing short of exceptional. Thank you once again for choosing National Automotive Group, and we look forward to serving you and your referrals for many more years to come!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for choosing National Automotive Group once again for your vehicle purchase and servicing needs. We are thrilled to hear that you had a great buying experience and that this marks your third vehicle with us. It's wonderful to know that you trust us to provide exceptional service for all your vehicles. Ensuring that your vehicles are well-maintained is a top priority for us, and we are glad to hear that our service team has consistently met your expectations. We truly appreciate your loyalty and your positive feedback about our sales and service teams. We take pride in delivering excellent customer service, and we are delighted to hear that our team members have made a positive impression on you. Thank you again for your continued support and for taking the time to share your experience. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

We are absolutely thrilled to read your glowing review of National Automotive Group! Your kind words about our pricing, service, and parts mean the world to us, and we're delighted that you had such a positive experience with us. Ensuring that our customers receive excellent value, top-notch service, and quality parts is always our goal, and we're overjoyed that we hit the mark with you. Your satisfaction and feeling of being cared for are incredibly important to us, and we're thrilled to have earned your trust. Thank you for choosing National Automotive Group and for sharing your experience. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review with us! We're thrilled to hear that you consider us the best and appreciate our commitment to continually improve your visit. Your satisfaction is our priority, and we're grateful for your acknowledgment of our vigilance to meet your needs. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We value your continued support and look forward to serving you with excellence in the future. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review! We're thrilled to hear that you found our services at National Automotive Group to be amazing and timely. Efficiency is a key focus for us, and we're delighted that you consider us one of the most efficient dealerships you've encountered. Your feedback motivates us to continue delivering exceptional service. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our service advisor. We are delighted to hear that our team was able to provide you with a quick and efficient check-in and check-out process, even ahead of schedule. At National Automotive Group, we strive to prioritize customer satisfaction, and your feedback is a testament to our commitment to excellence. We appreciate your trust in our services, and we look forward to continuing to meet and exceed your expectations in the future. If you have any further comments or suggestions, please feel free to reach out. Safe travels, and thank you for choosing National Automotive Group for your automotive needs.

National Dodge Chrysler Jeep Ram responded

We appreciate you sharing your experience with us, and we're genuinely sorry to hear that your recent visit did not meet your expectations. We take customer feedback seriously, and we apologize for any inconvenience you may have experienced. Your concerns about the overall atmosphere, the effectiveness of the repair, and the customer service you received are noted. We understand the importance of clear communication, gratitude, and follow-up, and we apologize if we fell short in these areas. To address the issue with the repair, we would like to investigate further to understand the nature of the problem and find a satisfactory resolution for you. Please contact our service department at (910)347-3777 so we can discuss the situation and work towards a solution. We value your business, and it's important to us that our customers feel satisfied with their experience. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for your five-star review! We greatly appreciate your kind words and are delighted to hear about your positive experience with our service department. Our team takes pride in providing friendly and attentive customer service, ensuring that your needs are met promptly. We're also glad to hear that you found our shuttle service convenient. If you ever require further assistance or have any feedback to share, please feel free to reach out. We look forward to serving you again in the future and ensuring your continued satisfaction. Safe and smooth travels!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us. We greatly appreciate your comments and the opportunity to improve our services. We're delighted to hear that you found our team to be very professional in all areas. Your positive feedback is encouraging, and it motivates us to maintain and even exceed our high standards. We also take your constructive feedback about the accounting department seriously. We will review our processes and provide additional training to ensure our accounting department is more effective in greeting customers and providing a positive experience. Your input is invaluable to us, and we are committed to making the necessary improvements to enhance the overall customer experience at National Automotive Group. If you have any further suggestions or need assistance in the future, please do not hesitate to reach out. We are here to serve you. Thank you for choosing National Automotive Group.