Although I was arrived at the busy time! It took me 20 minutes to got the service representative, but Charles that guy has be fast responses with professional!
After couple hours the problem of my car was found!
Charles had told me what’s wrong with my 16 Focus.
It need two working days to fix, so Charles already has a rental car for me! Next day morning Charles called me that the car should be ready at afternoon. Afternoon 2:00 pm . I called and got my car back.
I want to thank both Scarley and Jovan for a great sales experience . They were both professional and assured me they do what they could to help me get what I wanted . They provided valuable information about the car which helped me to make a decision to purchase they Ford Escape . In addition, the sales manager went beyond what I thought to accommodate my budget. The finance representative was also very professional z Thanks entire staff contributing to me having a great experience. Thanks to Scarlet for the follow up .
Thank you for the great review! We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that! We really appreciate your business and we wish you many happy miles in your new Escape!
July 17, 2018
- Ford guy
I would highly recommend Vernon as my sales rep of choice at GP Ford. He was courteous, knowledgeable and no pressure. I expect to buy my next vehicle from Vernon.
Jovan was awesome!! Actually the whole team who assisted me in the process was awesome! Jovan went out of his way to make sure that I was happy and comfortable with my purchase. I will recommend this dealership. Five stars!!!
Jovan Riley provided excellent customer service during my car buying experience! Unlike some salesman he made sure that the process was smooth from beginning to end. I told him what I wanted and he delivered! He sold me a truck a few days before my retirement; I couldn't have asked for a better salesman. Because of my experience, I will continue to do business with Gwinnett Place Ford.
Had a great experience with Jovan Riley. He helped finish a deal that my original sales guy was out of town. Jovan took full ownership of the deal and worked really hard to help me leave happy. My best friend purchased a truck from Gwinett Place Ford and recommended them. I look forward to working with the service department in the future.
"Came in for service ended up with new car while waiting"
- Wanda H
Dealership was clean, neat, friendly, well laid out. The sales people (Jovan Riley and Mikhail Granovsky) got me the deal I wanted. The finance person (Jose) was patient and answered all my questions. I was able to test drive. After the deal was sealed I was given a quick tutorial. Great job Jovan, Mekhail and Gwinett Place Ford.