Juan Carlos Concha

Most deceptive practices ever. Don't buy a new or used car from them. Anthony, We went in there for a car, with the intention to purchase a vehicle that day. Our trip to Rick Don't buy a new or used car from them. Anthony, We went in there for a car, with the intention to purchase a vehicle that day. Our trip to Rick Case Kia was meant to be an important father and son experience for our family. This was to be the first “adult” car for my youngest son, who has worked hard to have a professional job while he finishes college. Everything about the visit was horrible and made us feel like we had to spend a lot of energy “staying on our toes” in anticipation of getting taken advantage of by your dealership. First, the salesman made us sit at his desk for almost 10 minutes while trying to find out “do we have the car”. Then he found the car, but couldn’t find the keys and directed us to another car. He also seemed like he didn’t know the answers to basic questions. When we switched from considering the Kia Soul to the Forte, we had the same issue. We told him we wanted to take the white one listed on the website for a test drive. He went and got the keys, only to have us test drive a different, more expensive white Forte. Of course, we liked that one more and it seemed like a bit of a bait and switch. Even though it was slightly over our budget, we decided we would get that car because of all the safety features. And that is when the deceptive, unethical practices got worse. We explained to the salesman that we wanted to look at a similar Forte, which had less miles and a higher trim, which was selling for $1000 less at Miami Lakes Auto Mall and asked if you would be willing to work on the price. Not only did he not lower the price, he added an additional “Reconditioning fee” of $1790, making the price of the USED car almost $5000 more than the original MSRP of the car when it was new. This is the most despicable , unethical practice I have ever seen. Even when he discounted $3000 off the price of the vehicle, it was still $2,000 more than the original MSRP of the car when it was new. Instead of redeeming a used car dealership’s reputation, they reenforced the negative stereotype for a new generation of car buyers that a used car salesperson is dishonest. More

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Everything is a big lie,don’t buy any car here,now my car has $3620.00 dollars above of the actual price,cause I don’t now what happened with that money,with my money,and in the contract they must break down has $3620.00 dollars above of the actual price,cause I don’t now what happened with that money,with my money,and in the contract they must break down all the fees that dealer charges,you (Jimmy Contreras) can’t keep the clients money and put any selling price number without any reason,even when I bought that car in the same shape how it came from the factory,I don’t add any additional equipment,and the easy answer as the Mr Maidana told me yesterday is not to say that the missing money is a pro fee!!!!!what is that?????what kind of professional say that!!! And the seller Juan Carlos since the first moment it was lying,trying to keep the gas card for him self, which one never was given to me,and much less discounted.They never negotiated a price with me,how I am going to be satisfied with a selling price so high???? I want my money back,or at less to discount the $3620.00 dollars from the selling price that you arbitrarily put in the contract.I know my rights Sr and the extent of my responsibility,but the simple fact that I have signed a flawed and disregard contract,does not hold me responsible for the omissions of the contract. More

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I am very pleased with the professional service that I received at Kia. Juan Carlos the sales associate was great and very professional. The whole buying process was such a pleasure and the vehicle was pr received at Kia. Juan Carlos the sales associate was great and very professional. The whole buying process was such a pleasure and the vehicle was presented and delivered to me in absolute pristine condition. Highly Recommend Juan Carlos and this Rick Case Kia dealership at Sunrise. More

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Mr Juan Carlos made the experience simple, easy no runarounds, straightforward and no pressure at all. Best in the business!! You won't be disappointed!!!!!!! runarounds, straightforward and no pressure at all. Best in the business!! You won't be disappointed!!!!!!! More

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Juan Concha went over and beyond to ger the car I wanted. Thank you for be very patient and found the best deal for us.Thanks thanks you are the best experience buying a car. Thank you. READ LESS Thank you for be very patient and found the best deal for us.Thanks thanks you are the best experience buying a car. Thank you. READ LESS More

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Mr. Juan C helped me tru everything. He was very helpfull!!! Mr. Juan C from the second we walk in was very helpful. He did not hesitate to show us the vehicles we wanted. He was very knowledgeable about car an Mr. Juan C from the second we walk in was very helpful. He did not hesitate to show us the vehicles we wanted. He was very knowledgeable about car and help me to pick the car of my wife's dreams. He also speak Spanish and this was a plus for my wife. More

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Juan Carlos is very professional and provided great service! Juan Carlos was very friendly and his customer service was amazing! He is part of an amazing staff. Juan C . was very informative to my 22 years old Juan Carlos was very friendly and his customer service was amazing! He is part of an amazing staff. Juan C . was very informative to my 22 years old son. I definitely recommended Kia at Sunrise to my family. More

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Great seller Mr Juan C ! Juan Concha went over and beyond to get my father the car he wanted. My father is old fashion and hard to pleased but Juan Carlos was very patient and Juan Concha went over and beyond to get my father the car he wanted. My father is old fashion and hard to pleased but Juan Carlos was very patient and found the best deal for him. My dad couldn’t be happier!!! Big thanks. More

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Condescending I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping for a 2017-2018 Sportage EX with the premium package at several dealers throughout the week and knew exactly what I wanted and how much I wanted to pay. The initial saleswoman brought in her “closer” Ozzie that was very rude to me in front of my parents! The sticker price was fine... they tried to add a $1,290 conditioning fee on a 2018 Sportage with only 9k miles. I explained that I understand they want to make a profit, but a bogus fee was not okay. I refused to pay the full price and told them I would purchase the vehicle if they reduced that fee by $890. The closer came down by $750ish. I requested he throw in a set of mats and we could proceed. He told me that the mats were worth $270 and he would not provide them (and we know the dealers get mats in bulk at a deeply discounted rate), that he was doing me a favor by reducing that fee and that he doesn’t need to sell me the car. I waited for a smile... a laugh... anything to let me know that he didn’t actually insult me in front of my parents. I clarified, and asked if he meant that he could sell to anyone and doesn’t want my business. His reply was “Oh, absolutely!” My father did not appreciate the disrespect and told the man there was a better way to negotiate and to not insult his daughter. Needless to say, we took our money elsewhere, because the salespeople would prefer to lose a $25k sale over $890/$750 + floor mats. I was nothing but respectful and upfront with their staff, didn’t haggle over the sticker and simply wanted a bogus fee reduced. Terrible terrible service... almost forgot that two salespeople looked me in the eye when I walked in for about 15 seconds, to which I loudly said Hello!! to them first. Only one responded back (Juan Carlos didn’t speak) smh. Never ever do business here! More

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Juan Carlos was the best ever! Juan Carlos was a fabulous salesman! Juan was very knowledgeable and communicated professionally. I strongly recommend this dealership when deciding w Juan Carlos was a fabulous salesman! Juan was very knowledgeable and communicated professionally. I strongly recommend this dealership when deciding where to go. The dealership is very clean and inviting. More

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