About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Start your review of Juan Marrero.
Juan Marrero
Juan Marrero, Sales Person, INFINITI of Tampa
not yet rated

Juan Marrero

Sales Person

INFINITI of Tampa

4600 N Dale Mabry Hwy
Tampa, FL 33614

Contact Me
Call
Email

1 Review of Juan Marrero

June 03, 2018

Dealership Rating

"Liars and cheats!! Lawsuit?!?!?"

- McGuire22417

Me and my grandfather bought my PRE-CERTIFIED PRE-OWNED Q50 in December. My Grandfather asked George if it had a recall on it. He said "No Way, we wouldn't shake a car with a recall!!" We leave the dealership at 9:30 PM and I get 3 miles down the road and the oil maintenance light comes on.(#1 in PCI check list that didnt get done.) #2 Get home and THERE I see a RECALL!!!! THAT MY CAR NEEDED. LIE!! #3 the next day my AC sounds horrible!!! #4 I was told by service guy that my NAV was updated to the new one. I couldn't connect to INTOUCH on Sunday. So Monday I take it in. Service guy is in shock, looks embarrassed tells me that they changed the oil and did recall. Well get home and look at ticket. No they just reset the light. #5 on Tuesday go to visit My Mom in Bama and on the way home it rained. Couldn't see had to buy wipers!! Of course this was on the list. I was so upset I called Infiniti SE Reginal Manager Gill, he talked to Tampa GM and told me well he said the 167 point inspection was done. Um ok Rocket Scientist, Did they just pick which ones the want to do? RECALLS, WHIPERS, OIL CHANGE, AC is all on the list.(which is online) so Gill says "Well I can give you a year free maintenance." Ummmm that comes with the PRECERTIFIED PRE OWNED!!! So my car #6 has been to Another infinity dealership 5 times the longest for 7 days for NAV of course that's another lie!! GET THIS YOU READY? THIS WEEK THE CAR HAS BEEN ACTING LIKE ITS FALLING ON ITS FACE!!! LIKE YOU TAKE YOUR FOOT OFF THE GAS!!!!!! THIS IS #7 & #8. READY FOR TGE BIG ONE?!?! I SMELL SMOKE TODAY!!! ITS COMING FROM CONSOLE AND SMOKE IS COMING OUT OF USB PORT HOLES!!!! NOW THEY HAVE WHITE MARKS ALL OVER IT AND MY CAR SMELLS!!! THE STATE TOLD ME TO LET THEM KNOW IF I HAD ONE MORE PROBLEM OUT OF MY CAR. SO THEY WILL GET A CALL AND GILL, HIS BOSS AND WHOEVER ELSE NEEDS ONE WILL GET A CHANCE TO MAKE THIS RIGHT BUT IF TAMPA AND INFINITI WONT MY LAWYER IS WAITING ON STANDBY!!!! I WANT ANOTHER CAR IM DONE!!! IF YOU MAKE A MISTAKE, FIX IT! IF YOU DON'T YOU ARE JUST A COWARD!!! THIS DEALERSHIP WILL NOT STAND BY THEIR WORD OR WARRANTY. TELL YOU ANYTHING TO MAKE A SALE!!! IF YOU WANT AN INFINITI THERE ARE OTHER DEALERS!!! I WILL UPDATE THIS POST AS SOON AS I HAVE MORE ANSWERS!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

Other Employees Tagged: George Carrion

Jul 10, 2018

INFINITI of Tampa responded

Thank you for taking the time to leave your review. I regret that we left you with a negative impression and apologize for any miscommunication and inconvenience you’ve experienced with your purchase. I would like to speak with you and hopefully make things right, if you would please contact me at your convenience. Trent Shaw, General Manager, 813-324-2866

1
1 result

Dealership Inventory (259 Vehicles)

2018 INFINITI Q60

$45,295

2018 INFINITI Q50

$48,600

2018 INFINITI QX80

$67,185

2018 INFINITI QX80

$69,270

2018 INFINITI QX80

$67,185

2018 INFINITI Q50

$42,945

2019 INFINITI QX50

$41,840

2019 INFINITI Q70

$51,735