"EXCELLENT customer care!"
Justin Arce, as well as his GSM Joe DeSimone took such great care of me while at the dealership. They more than willingly located a very tough vehicle to find for me, brought it down from Syracuse for me, and gave me an excellent deal on the vehicle. Even gave me COMPLIMENTARY all-weather mats! Finance manager Donovan Lau made my leasing process so incredibly quick, easy and painless. In and out of the office in 20 minutes. Incredible. Justin has been excellent with his follow-up calls and messages and has made sure that I am nothing but happy with my purchase. I have zero regrets thanks to Justin. He was a referral as per my coworker, but I will definitely be sending more Mazda prospects his way. If you’re looking into Ramsey Mazda, do yourself a favor and work with their best salesman. Thank you, Justin!!!
"Amazing experience buying a new car"
Upon deciding to buy a new car I was set on a Honda CRV without test driving any other car. With the advice of friends I test drove a few more cars including the Mazda CX-5. I stopped in to Ramsey Mazda and was welcomed right away by Justin Arce, who had previously replied to my email looking for info on the vehicle. Justin remained in touch throughout my search and worked with me on pricing and details. His enthusiasm for this car as well as the overall look and feel for the car changed my mind and moved this vehicle to the top of my list. I continued my search but the Mazda was always in the back of my mind. Between Justin and Donovan Lau they helped with all the details including price and financing options and convinced me that this was the right car for me. Justin took care of handling the insurance and Donovan had me in my new car in an hour. I highly recommend the CX-5. Ramsey Mazda, Justin Arce, and Donovan Lau!
"New Car Purchase"
Victor was honestly amazing! Such a nice guy! He did everything he could to get me the car I wanted for the price I was looking for! I was planning on going to the Jeep dealership after Mazda but after speaking with Victor, I decided to stick with him and get the CX-5. When I came in to sign the paperwork and pick up the car, both Justin and Donovan were extremely kind and helpful talking me through everything I needed to know. I really appreciate them making my first car purchase a great one!
"Excellent Customer Service"
Customer Service is top of the line at this dealership. I recently leased a new Mazda and everyone I interacted with was pleasant and solicitious. TJ (Timothy) Milne, Sales Agent, went out of his way to help and answer my questions, and was extremely patient. Donovan Lau, the Business Manager, was professional and efficient and completed the paperwork quickly. Justin Arce was also extremely helpful in answering questions. Jim Sabini was also very helpful with paperwork and made me feel comfortable.
This was my first visit to Ramsey Mazda and and last visit to another car dealership.
I would recommend Ramsey Mazda to my friends without hesitation.
Buying my 2018 CX-3 at Ramsey Mazda on May 16th was the best car buying experience in my 11 total car purchases. Justin Arce who was my sales person who made the process very clear with no nonsense interactions. Donovan Lau was also very honest and was straight forward in my financial process. I would like to thank both of these excellent representatives for their professional work.
I would recommend Ramsey Mazda with no hesitation anyone who is interested in getting a new Mazda.
We were dealing with constant unpleasant experiences with dealerships (Mazda and others). However, Ramsey Mazda was very different. Donovan Lau and Justin Arce were straight forward and quick to respond from the beginning until the end. They exemplify how business should be done.
"Thank you for a great experience!"
I was interested in seeing if I qualified for a new car, as my credit was not spectacular. I was hoping that I could drive home a new Mazda, but was not expecting it. Going In, Justin knew right from the moment we sat down that I was exploring the possibilities. Even so, he was very helpful and understanding and explained the application process fully. After some paperwork, I met with Donovan in the Finance office and he took me further through the application, explaining all the necessary details completely. Any question that I had, he answered to my full satisfaction. At no time during my visit with Justin or Donovan was there a 'rush-to-decide'. There was absolutely no pressure and no hassles. A short time later, to my great satisfaction, I was approved for a car. Donovan took me through a few options and the final details were completed, and they were right for me. After a short wait for the car to be prepped, I met with Adonis. He took me through all the workings of the car(console panels, features, etc). He is a very knowledgeable representative and answered all my questions to my complete satisfaction. In less than two hours, I was driving home my 2018 Mazda3 Sport. Justin, Donovan and Adonis are definitely an asset to the successful operation of Ramsey Mazda. Thank you, guys, for a great car-buying experience!
Justin was a pleasure to work with when trying to find a car. He wasn't pushy & listened to my want and needs and helped make sure I walked away satisfied. Highly recommend Justin for anyone in the future when looking to shop smart and easy.
Justin was a fantastic help with fulfilling what I was looking for. He was very kind and not a pushy person. Explained every step of the way. I would highly recommend! Thank you for a great experience.