"Great Customer Service "
I called ahead of time letting RJ know that we would like to test drive a particular Camry. Upon arrival RJ let us know the car was waiting for us and introduced us to Justin Nguyen. Justin accompanied us on the test drive and was very informative. We did purchase the vehicle & were impressed with Justin’s assistance and people skills.
"No Pressure Dealership with Actual Answers"
Justin was great to work with! We had been to 3 other dealerships before making it to Beaverton Toyota. He did not talk down to us, hand us off to 10 different other people, and if he didn’t know the answer he was transparent about it but found the answers we needed. As a same sex couple we walked out of the first dealership we went to because the salesman called us “girls”. This was beyond insulting.
Our Beaverton Toyota experience was the polar opposite of this! Justin was respectful, personable, and knowledgeable. Celso was able to answer more difficult financing questions and was available for more in depth questions. Overall the experience was leaps and bounds above other dealerships.
One improvement that would make LGBTQ+ people feel more comfortable is having a gender neutral/family bathroom available to use. This would make trans and nonbianary people feel more comfortable- and would give people with children a place to change their babies in privacy.
Overall Justin was great and we appreciated the experience. We feel that we got a pristine car for a phenomal price with a service package that we could not get with any other brand. We have been Toyota owners for 12 years and this experience is why we keep choosing Toyota! Thanks Justin for the phenomenal service!
"Beaverton Toyota Provides Excellent Service & No Pressure"
Justin, Peter, and Muhammad provided excellent and professional service. My wife and I never felt pressured and were impressed by the straightforward and friendly customer experience. I would highly recommend Beaverton Toyata. I visited a number of other Portland area dealerships in my search for the right vehicle and dealership. I feel entirely satisfied with my experience at Beaverton Toyota.
"Awesome Car Buying Experience"
Justin was very helpful and knowledgeable in the type of car I was looking car. He was polite and courteous. Justin also followed up with me the next day to see how the car was working out for me. I had a question about a code on the dash in which he handled, and ended up being the ECONO light, which was of course, nothing concerning. I would give Justin a 5 star rating and would recommend him to my friends.
"Used Truck Purchase"
Our transaction with Justin Nguyen went smooth! He was knowledgeable and efficient. We received a fair price for our trade and there were no hassles. The operation seems very organized. Our transaction took an unusual amount of time due to issues with new processing software. I suspect that has been resolved!
"Positive experience "
Overall, positive experience. Staff members were engaging and easy to work with. They were friendly and took the time to understand the need. Justin did a great job showing the cars and answering questions.
"My new car experience"
Justin N was awesome from start to finish and even met me at car rental place. He explained everything thoroughly and made it a great experience
Justin was a great representative of the Toyota Beaverton family. His friendliness, knowledge and willingness to help made searching for my new vehicle easy and enjoyable. The process was easy and I felt comfortable with situation through the entire process. Thank you for making this purchase an enjoyable experience.
"KARINA JUAREZ made our day! "
- Emmy M.
LOVE THIS BUSINESS! 100X better than any other dealer. I HAD searched exhaustively for a full week after my car died while on a trip and I was stranded in Portland. Believe me, I looked at every used RAV4 in the area (and met some not-so-great sellers) before I found the car I finally purchased at 8 pm Saturday night! Karina was a breath of fresh air when she came out of the back to work with us. It was her calm, personable and professional attitude that really impressed us. We were ready to quit and go home, but she made everything so easy and low pressure. When it came to signing, Karina was on top of it! So organized and efficient! She had the answers to every single question I asked and did not bat an eye at my anxiety, grouchiness or scepticism. We kept her after hours, but at the end she even hustled and cleaned up the car for us before we left! What a pleasure. A true master of customer service, she is manager material for sure! Move this woman up!
Karina brought Ajay Coomber out to answer some questions that I really wanted details on. He was such an upbeat guy and very accommodating. These two made me feel like I was actually having fun! They went out of their way to work with me so I would feel confident about my purchase when I left. So impressed!
Funny thing was I had looked at this car early in my search! After looking at a LOT of used cars, I went back to Beaverton Toyota because their cars were in the best shape of any I'd seen! Justin Nguyen had showed it to me a few days earlier. He was great and told me about their business model where they don't work for commission, and don't haggle on price. I drove 3 cars with him. It was sooo great to know they were there to find us the car we wanted, not pressure us into buying something. He was very patient with me, as I was exhausted and had trouble making up my mind. These folks with soothe you after long hours of being lied to and jerked around by other dealers. 5 STARS!!!
Other Employees Tagged:
, Katrina Juarez is the bomb!
"Very happy with service "
No issues great price easy to work with and found the exact vehicle that I was looking for with all the options I wanted. Thanks