Excellent service from being greeted by the staff
dropping off the car to being checked in, to giving me the exact cost of service up front and all the way to speedy delivery back to me!
dropping off the car to being checked in, to giving me the exact cost of service up front and all the way to speedy delivery back to me!
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by thehurls621
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Audi Naples responded
Thank you for your review and for the 5 stars! We try our hardest to earn your business every time you visit our facility.
Justin, manager of the service is an asset to Audi.
Drew is always very professional, polite
and helpful!!!
Drew is always very professional, polite
and helpful!!!
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by JMSWEEKS
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Audi Naples responded
Thank you for your feedback and for trusting your vehicle to us for your service needs! Justin and Drew are both outstanding and we are very happy to have them as part of our team at Audi Naples.
Fantastic friendly service as always.
Rome, Dorian and Henri knocked it out of the park. Naples Audi is the only Audi dealership we work with. Thanks for the great deal on the SQ5.
Rome, Dorian and Henri knocked it out of the park. Naples Audi is the only Audi dealership we work with. Thanks for the great deal on the SQ5.
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by JEFF.BUCKLER
Other Employees Tagged:
Dorian Duron
, Rome Marcos, Ronnie Marino, Ali Taqi, Henri Xhialli
Aug 16, 2023 -
Audi Naples responded
Thank you Jeff for your purchase and for the accolades! We have an amazing team here and are very proud of them. Certainly Rome, Dorian and Henri are strong members of the team. They all know how to deliver both the car and the experience to their customers. Enjoy your beautiful new SQ5!
Audi of Naples has won our business.
Everyone was very friendly. Kate-Rome-Jesse-Tony-Justin-Chuck(tech guy) awesome team!!
Everyone was very friendly. Kate-Rome-Jesse-Tony-Justin-Chuck(tech guy) awesome team!!
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by My SQ5
Jul 10, 2023 -
My SQ5 responded
These are the first 2 Audi’s my wife and I have purchased. Best cars we have owned. Thanks to Audi Naples, we are now apart of the Audi family!! Thanks again to everyone there!!!
Cheers,
Michael
Jul 10, 2023 -
My SQ5 responded
Thank you Audi Naples!!!!
Always a great experience with Justin, so glad he got
promoted, much deserved. We continue buying because of the amazing service department!
promoted, much deserved. We continue buying because of the amazing service department!
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by TMOFFRE
Service Price Transparency
Nov 13, 2022 -
Audi Naples responded
Thank you for your review! Justin is amazing and very much deserved this promotion. We are very fortunate to have him as part of our Service team at Audi Naples. Enjoy your car!
A wonderful entrance to service department to exit
however did not resolve the issue at hand.
however did not resolve the issue at hand.
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by Stephen ackerman
Sep 24, 2022 -
Audi Naples responded
Thank you for your feedback and for the 5 stars! I am going to have Justin reach out to you regarding the issue with your Audi so we can get this resolved.
Installed the software mod to improve driving range per
charge on my etron Sportback. With normal around town driving I am now getting 250 to 255 actual miles per charge. Significant improvement.
charge on my etron Sportback. With normal around town driving I am now getting 250 to 255 actual miles per charge. Significant improvement.
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by Lex T.
Mar 16, 2022 -
Audi Naples responded
Lex:
Thank you for the feedback. We're so happy you are enjoying the vehicle.
Best Regards,
The Audi Naples Team
"Delivering the Car & The Experience."
I really appreciate the experience I did with us guys.
Great communication, great service. Thank you guys
Great communication, great service. Thank you guys
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by Emmanuel
Other Employees Tagged:
Colin Howe
, Mark MacLaughlin
Nov 29, 2021 -
Audi Naples responded
Emmanuel:
Thank you so much for the kind words. We appreciate you allowing us to earn your business and trust. It was an absolute pleasure.
Best Regards,
The Audi Naples Team
"Delivering the Car & The Experience."
Experience was great, I have purchased and owned 7 Audi
vehicles. All my purchases were in Norwell and Los Angeles. The buying experience in Naples, FL with Juanpi was great. In this difficult market with
vehicles. All my purchases were in Norwell and Los Angeles. The buying experience in Naples, FL with Juanpi was great. In this difficult market with chip shortages and supply chain issues he was great . We agreed to a deal over a couple of days with great work on his part to deliver the vehicle and a fair trade in. He was excellent to deal with.
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by Tfflannery
Nov 15, 2021 -
Audi Naples responded
Thank you for taking a moment to share your feedback with us. We're so pleased to hear you had a great experience here with us at Audi Naples. It was fantastic of you to call out the efforts of Juanpi and the team. Enjoy you new car and please come see us again soon!
Best Regards,
The Audi Naples Team
"Delivering the Car & The Experience."
This is a review for the people actually doing the
service, not the Service Advisors.
Justin, the SA, is polite and thorough.
The Service Techs are another story.
To make it a short story, I had s
service, not the Service Advisors.
Justin, the SA, is polite and thorough.
The Service Techs are another story.
To make it a short story, I had some work done on the front hub for over $500, yet the ST doesn't reset the PSI monitor which happens to go off as I'm driving home.
He doesn't replace the wheel lock. He leaves it in a bag with the key in my center console. Told Justin to have the tech use 36 front and 33 rear for PSI. Yet, I check this morning and my right rear is at 40 psi.
Called Justin who is sending someone to retrieve my car and complete the work properly.
This is not the first time I've had issues with the Technicians.
They scratched interior trim while replacing the drivers side seat bottom.
I've caught them not doing a tire rotation while the work order said they did.
Now, once I alerted Justin to this, they rectified the problems.
Honestly, I'm beginning to wonder if half the work they've said was completed was actually done. I've lost a bit of trust. They do make a nice video telling you the work that needs to be done. Why is the tech telling me I need new spark plugs when the car is 5 years old with under 25k mileage and the recommended spark plug replacement is not until 6 years? I don't know. Do I go to an Independent Audi repair shop like Auto Europa instead?
Shame as I like the SA Justin and the Sales Manager Thilo.
Sad the nice dealership is let down by the technicians doing the work.
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by Dudley07726
Sep 17, 2021 -
Audi Naples responded
Dudley:
Once again, we would like to apologize for not properly meeting your expectations. In researching your case with our staff, it sounds like we are already making appropriate efforts to make this right for you. Our number one goal is the satisfaction of our clients, and in no way are we going to take your feedback lightly. Hopefully we have shown you our commitment to retaining you as a valued customer in our response to this matter. We will, and have, used this example as a lesson to our entire staff about the importance of quality work and maintaining our reputation as one of the best service facilities in Florida.
Again, we thank you for your feedback. We hope to earn back your trust, and it's our intention to make sure your next service meets our own very high standards.
Best Regards,
The Audi Naples Team
"Delivering the Car & The Experience."
Sep 17, 2021 -
Dudley07726 responded
You must have the Technicians doing the work look at past history as to work performed on the vehicle.
Why is the Tech telling me on the video and in writing to do a Brake Flush, Cabin Air Filter replacement, etc. when you replace these every 2 years as per the service recommendation? The car is in it's 5th year and the dealership performed these things last year, the 4th year? If he would have looked at the history of the car, he would have known that. To me, it smells like a cash grab from those that do not know any better.
Sep 28, 2021 -
Dudley07726 responded
My response to Audi Naples via email on 9/25/21
Hi Justin
Just to give you an update on what has transpired with the car since I last saw you.
After your tech's recommendation on replacing the Crossover Pipe and Thermostat for $1800, I contacted a friend of mine that I used to work for, who when he arrived from Chicago over 15 years ago, worked for
2 German dealerships as a mechanic in SWFL. He knows his way around cars!
I showed him the images that your mechanic sent me and his exact words were "dude, I bet you it's your water pump. I've seen this many times.
I recommend that you do replace the Thermostat and Crossover Pipe when you replace the water pump. I suggest you try Auto Europa and see what their findings are."
Well, I went to Auto Europa and guess what? It was the water pump in the front of the engine.
How does an ex-mechanic properly diagnose the problem via photos when your mechanic couldn't with the car in front of him? There was no mention of anything else from your tech other than the pipe and thermostat as you know.
Was he going to hit me for an extra $600+ for a new water pump once he started working on it and didn't want to tell me up front?
Forget the fact that I'm already pissed off with having to replace a water pump on a car that's been babied with less that 25,000 miles.
The fact that an Audi mechanic couldn't properly diagnose the problem at the onset is appalling.
You know what Auto Europa also found? My brake fluid had over 4% moisture. How could that be when Audi Naples supposedly flushed the system around July 2020 and I only put on less than 5000 miles per year?
Unless of course, the mechanic then didn't really flush the system then. It wouldn't shock me. Remember when I caught one saying they rotated the tires and didn't? Or the one that scratched my seat molding when
changing the bottom seat cover and never said anything? I'm now wondering what was not done for the 4 years that you supposedly did maintenance.
I have my doubts whether they actually re-tapped the wheel hub. I actually feel that I paid you $500 for nothing.
All together, Auto Europa charged me $1800 including tax and a loaner for doing all Audi Naples wanted to do PLUS they replaced my Water Pump and did a brake fluid flush.
Remember the photo/video of my car you sent me that had pine needles all over it and I made a comment to you about since I brought it in to you in immaculate condition?
You said they would clean it. Guess what? When I opened the hood and trunk, it was full of pine needles.
Obviously, you don't have to guess that I am very angry over this fiasco.
** 9/28/21 Checked records and confirmed by Audi Naples that in Nov 2018 (with the car having 12,500 miles), while working on my driver's seat bottom, they determined there was a leak in MY WATER PUMP and replaced it (so they say). Did they actually perform what they said in Nov 2018? I have another leak in Sept 2021 and replaced by an independent concern. 2 water pumps in less than 25,000 miles in 5 years? Terrible.
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