The whole time here was really cool. No complaints on my end. The sales lady was easy to work with (Katelynn). Finance was smooth and easy. The car I got was just as Katelynn describe over the phone. I'm looking for the smallest thing, and there was nothing wrong with the car I could see.
"Professional, high quality"
Great inventory, willing to go the extra mile to find you the right car; professional sales and back office staff; overall good customer service. High recommendation.
"Very professional "
We purchased a used ... loner vehicle from Katelyn and had a wonderful experience as she walked my wife through the entire process and actually selected a car for her that was so much better suited for what she needed. There were wheel locks on the vehicle and of course we did not know there was not a key but when we took the car in for service and realized that there was no key Katelyn personally researched the vehicle, acquired the correct key and then personally drove it to the shop where we were having work done and stayed to make sure it was correct. She took an oversight by their service department and turned it into a great experience for us. While I recommend the dealership... I recommend Katelynn most of all
Due to Hurricane Harvey, my vehicle was totaled.
I conducted a search for a similar car and located one at MBOTW.
The vehicle was actually better than the one I owned.
I made one phone call, arrived to the dealer to sign paperwork, and left with a BETTER vehicle.
The entire process was stress free.
Awesome customer service from Toni J.
Sales tag team of Katelyn H. and Anthony S. was fantastic.
Arturo G. of finance did not exceed my budget or attempt to sell me something.
" Katelynn Herrin was Excellent"
Rarely would I consider buying a used high end car from a dealership I didn't know let alone 1000 miles away from where I live. I have been hunting a SL63 2014 (before distronic) low mileage, and so forth. I found one at this dealership. Contact was made with Katelynn and after a few Emails I was very comfortable with her and the dealership, her response time to my questions was excellent.Like all deals this one had a few bumps and Katelynn was there to iron them out.
Arrival of the car was exactly as described, and her follow up is extraordinary. I am sure all personnel at this location are equally professional but if you are looking to purchase a car, this is the person I personally recommend.
"Great buying experience "
I had an excellent experience with MB of the Woodlands. Katelynn was a consummate professional and wonderful to work with. She worked hard to find the specific car with the specific features I wanted. She and the other staff made the car buying process stress free.
Always owned Lexus and Tiyota but Alex and Katelyn have made me a Mercedes owner for life. There no better dealership from free car washes to very comfortable waiting area.
"2nd Purchase from here!"
- Nathan Burke
My brother and I own a local plumbing company. There is no doubt that the Sprinter is the best vehicle for a service company. Katelynn has dealt with us on both purchases (which were not easy) like a rock star. We order a unique van and every time there are very few choices. This time it was literally 1 in the country which we now own. That can't be easy! Anytime we need a van Katelynn and Mercedes Benz of the Woodlands is where we are going.
"Excellent, honest, efficient experience. Recommend Highly!"
I worked with sales manager Justin Johnson virtually, and we struck a deal, including lease terms very quickly. I was extremely pleased with the deal, on a car that was not easily found, and was better than others in my local area. The dealership was kept open later for customers like me (we were the last), doing a last day of the month deal. We went through F&I (Paula and Arturo were excellent), and things went professionally and smoothly. I didn't feel overly pressured to buy additional items, but did choose the prepaid maintenance. Even though we were at 10pm after F&I (taking less than an hour), Katelyn patiently went through the details and functions of the car to our satisfaction.
Most definitely an enjoyable and beautiful experience to start our Benz ownership. I highly recommend the team I worked with!
"Excellent. What you'd expect from Mercedes Benz"
All the people I have interacted with are really great. I will be servicing my car here from now on. From sales person to the finance department