Kathy Blackburn

I would write zero stars if possible The service center does recall work. That’s what brought me in originally with my Dodge Magnum. They are placed my driver side airbag recall ended a The service center does recall work. That’s what brought me in originally with my Dodge Magnum. They are placed my driver side airbag recall ended a “free“ diagnostic of the car and found some things in the front end of the car that needed to be replaced. I wasn’t too surprised I knew this had to happen based on the miles of the car so I went ahead and have them do it. About $2000 later, which in and of itself is it drastically high for the repairs that they did , I was still having issues. I took it back to the service center were all the sudden they had no record of my car ever having been in. This was less than 24 hours after the fact. They wouldn’t even take a look at the car saying that they don’t do diagnostics on cars it ever been in service center. That statement is understandable however I had just been there and was talking to the person who helped me the whole time. I took the car to a few different mechanics around town all of them confirmed that repairs had not been done showed me parts that with my bill should’ve been replaced I had clearly been on the car for a long long time. I filed a police report. I filed a fraudulent charge with my credit card. Somehow these guys got away with it. I had to take it to another mechanic to finally get the repairs done for another $1800 If there ever were crooks… This is where they work More

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Lousy Service department The service department at Buttons has to be one of the worst. If you want your oil changed and that is all, you probably won't have any problems. Th The service department at Buttons has to be one of the worst. If you want your oil changed and that is all, you probably won't have any problems. They are either understaffed in their service department or under enthused about working. It takes two weeks to schedule your car in for repairs. Today I called to schedule an appointment and I got transferred twice before a secretary answered and said someone would have to call me back to set up an appointment. Here I sit fifteen minutes later and no one has called back. I guess my next purchase will be at a different dealership .... one that has more than one person working. Please note I did not deal with the people checked since I could not get through but the review requires you indicate individuals so based on my previous experience I selected them all. Update: I finally called back after 25 minutes and was told that it would be the 14th before I could get service. That is only 11 days to wait. I told them to forget it. I am going to Florida and I will get service down there. No more new cars from Buttons! Maybe in a few years they will get their dealership running like it should. More

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