Kathy Heitzinger | Page 7

Extremely professional. The workers at Luther Nissan are top notch employees, I trust them when they reccomend something being replaced. I like how they explain what they The workers at Luther Nissan are top notch employees, I trust them when they reccomend something being replaced. I like how they explain what they are doing and what needs to be done More

by TERESA.KLOETZKE Verified Customer Verified Customer

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Experience Joe was a pretty nice salesman, we had no intentions of buying a car that day, just out looking. After test driving the Sorento, we decided yes we wa Joe was a pretty nice salesman, we had no intentions of buying a car that day, just out looking. After test driving the Sorento, we decided yes we want to buy it! He walked us through the paper work and the financing and set it up for us to get our money the next day (at our credit union) and come back and get the car! We will be back! More

by bccharlsen Verified Customer Verified Customer

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Disappointed. I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my w I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my warranty issues would actually be covered by my warranty, and it was going to cost over $900 to fix the others. I called Tanner Nissan in Brainerd, where I purchased my Rogue from, and they ensured me that these issues are covered by my warranty. After calling your dealership to talk through it, I was again told that they would not be covered and you would not complete the work without payment. I left your dealership out my $100 deductible, upset, and with a long drive ahead of me with a damaged vehicle. I ended up bringing my Rogue ALL the way to Brainerd (4 hours away from home), they completed the work COMPLETELY, 100%, NO QUESTIONS ASKED, covered by my warranty. Not only that, but for my troubles they did not even require for me to pay the $100 deductible again. THAT is the difference in good and bad customer service. Brainerd went above and beyond to FIGHT for my warranty coverage, got me a free rental vehicle for the night, and did not request payment. All that I was told by you was "no." You need to take a lesson out of their book and step up your customer service game. Why was it so easy for them to get these items covered by my warranty, yet impossible for you? What is the point in paying so much for my warranty if you're not even going to help me get things fixed? More

by roxy1234 Verified Customer Verified Customer

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Fast, reliable, and affordable I will always bring my car, everyone in the service center is helpful and knowledgeable. The waiting area is clean, comfortable, and the amenities are I will always bring my car, everyone in the service center is helpful and knowledgeable. The waiting area is clean, comfortable, and the amenities are great! More

by SnugglyJeff Verified Customer Verified Customer

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Good Service Even though I had a busy schedule and could not scheduled an appointment, I had my car service in no time when I walked in. Even though I had a busy schedule and could not scheduled an appointment, I had my car service in no time when I walked in. More

by Sandy Verified Customer Verified Customer

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customer service was great Nissan Kia has a great group of people working for them I highly appreciate them they took care of me and make sure my car was running the way it shou Nissan Kia has a great group of people working for them I highly appreciate them they took care of me and make sure my car was running the way it should be thank you Nissan Kia More

by ANTHONYBARNES710 Verified Customer Verified Customer

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Fabulous Fantastic the ease of the application the detail instructions from finance to sales and service. Always keeping you comfortable during wait time for o Fantastic the ease of the application the detail instructions from finance to sales and service. Always keeping you comfortable during wait time for oil changes More

by Belly124 Verified Customer Verified Customer

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Quick in and out Was treated very good, service was much faster than anticipated. Was given suggestions on what my vehicle needs and didn't feel pressured to spend any Was treated very good, service was much faster than anticipated. Was given suggestions on what my vehicle needs and didn't feel pressured to spend any more money than what I was there for. I come back every time. More

by DREWSIEVWRIGHT Verified Customer Verified Customer

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Three Nissan versa recall repairs Very friendly and professional. Clean facility, snacks and drinks, and recieved a great loaner car. The work was finished on time and under the estima Very friendly and professional. Clean facility, snacks and drinks, and recieved a great loaner car. The work was finished on time and under the estimate I received. More

by M1danielson Verified Customer Verified Customer

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Oil change Every time I go there for service on my vehicle, it is an amazing experience. They address you by name, tell you when your car will be done, but it i Every time I go there for service on my vehicle, it is an amazing experience. They address you by name, tell you when your car will be done, but it is always done early,, just a great group of people that work there. More

by eastmansue5 Verified Customer Verified Customer

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