Brought in my 2016 Highlander for scheduled maintenance and VT inspection. Steve gives a great first impression and service was professional as usual. Katie quickly resolved a minor issue with the state inspection. She seems to be able to expedite service when needed.
Other Employees Tagged:
"Heritage Toyota is great to deal with!"
Katie was my service technician when I brought my Toyota Rav4 in for a lease inspection. She was very pleasant and knowledgeable. They even got my vehicle serviced in less than the quoted time so that I was on my way to enjoy the rest of my day! Thank you Heritage Toyota!
"My 1st ever visit with Heritage Toyota "
A very pleasant & friendly welcome I received by Miss Katie as she checked my van in & reviewed the reason for the appt. She was knowledgeable, self assured and explained what the service techs would do to fix my minor problem. When I happened to reference the mileage, she offered/suggested they also do the 5k mile Complimentary Multi-Point Inspection thus saving me another service call in a few weeks. In my opinion, that’s thinking of & being considerate to your customers. Thank you Miss Katie.
"Continued Superb Service"
- Joe Underhill
Kate, in service, is very attentive to my time, and always gets me out after the one hour slotted appointment, so I can plan my day accordingly. She is very friendly, and upbeat to customers. I never fret about bringing my car in for service, because I know that the time won't run over, and I can do work with my laptop while waiting. The service waiting room with no cell phones is wonderful!
I appreciate how Kate offers to set up my next appointment ahead of time for good planning purposes.
Staff was able to rearrange activities in the service department to respond to the needs of customer schedules. They went the extra mile having me 'slip' into a spot that the scheduled person did not show up. This is good business and the kind of business I like to support. While not used for this visit the van to work is very helpful too.