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Katrina Munoz
Katrina Munoz at Courtesy Chevrolet Center
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Katrina Munoz | Page 2

Service Advisor

Courtesy Chevrolet Center

750 Camino Del Rio North
San Diego, CA 92108

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4.5
344 Reviews
4.5

344 Reviews

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344 Reviews of Katrina Munoz

February 16, 2024

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Employee Rating

Communication is not very good, not answering phones and not returning messages as well as just the guessing when vehicles will be done. I know they are busy but very disappointed. This is my 3rd new vehicl More

by RAMERELECTRIC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Boggess

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Feb 23, 2024

Courtesy Chevrolet Center responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (877) 295-4648 when you have a chance. Thank you, and we look forward to hearing from you.

February 09, 2024

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They got our service done on our electric car early and were very friendly and professional. More

by jathornber
Recommend Dealer
Yes

Other Employees Tagged: Rafael Ramirez

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Feb 12, 2024

Courtesy Chevrolet Center responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 07, 2024

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Great service even on a rainy day with a lot of cars getting service as well. Rafael and the service team are always good. More

by AJSHROPSHIRE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rafael Ramirez

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Feb 10, 2024

Courtesy Chevrolet Center responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

February 06, 2024

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Good service even in the rainy 🌧 day And quality job and communication during the process More

by ISMAELSOTO78
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Recommend Dealer
Yes
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Feb 09, 2024

Courtesy Chevrolet Center responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Courtesy Chevrolet Center

January 30, 2024

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Dealership is old, little ghetto. Take pictures of whole vehicle prior to oil change. Tells me the staff isn’t very responsible if they have to photograph every car prior to routine s More

by Crh014
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 31, 2024

Courtesy Chevrolet Center responded

Hi Chad, We extend our deepest apologies regarding the recent influx of emails you have had to contend with, alongside any discontent related to your experience with our service department. We hold your feedback in high regard and are committed to addressing the issues you have brought to our attention. We wish to clarify that the protocol of capturing images during the check-in procedure is implemented to safeguard the interests of our esteemed clientele, as well as those of the dealership, particularly in scenarios wherein any new damage may be alleged to have occurred whilst the vehicle is in our care. Rest assured, your remarks are invaluable to our pursuit of excellence, and we shall convey your concerns to our Service Manager. We regret any inconvenience this matter may have caused you and deeply appreciate your patience and understanding. Should you require further assistance, or should additional concerns arise, we encourage you to contact our customer service team.

January 29, 2024

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Katrina is absolutely fantastic! Her presentation on recommendations was very clear and sincere. I didn't feel preassured or oversold. While I definitely spent more than anticipated More

by SHAWN.HACK
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Recommend Dealer
Yes
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Feb 01, 2024

Courtesy Chevrolet Center responded

Shawn, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 26, 2024

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Katrina is efficient and professional. A pleasure to work with and deliver service as promised. More

by byronwade1
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Recommend Dealer
Yes
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Jan 29, 2024

Courtesy Chevrolet Center responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 11, 2024

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Katrina was great, she explained everything to me that needed to be done with my car. More

by VIVIANALPANDURO
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 15, 2024

Courtesy Chevrolet Center responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 04, 2024

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Honest and timely with response 1 2 3 4 5 6 7 8 9 0 More

by MATTISONJON
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 07, 2024

Courtesy Chevrolet Center responded

We really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!

December 20, 2023

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Joe Piza is a very knowledgeable, laid-back, helpful associate at Courtesy Chevrolet. My experience was much better than four years ago when I first leased my truck. Go see Joe. More

by rrinder
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christa De La Torre , Joe Piza, Fernando in Finance

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Dec 22, 2023

Courtesy Chevrolet Center responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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