"Dan Idell, my salesman, was low pressure, informative,..."
Dan Idell, my salesman, was low pressure, informative, and friendly! He was very responsive to my needs throughout the entire process. Would definitely do business with Dan again!
"I had a great experience! Kayla Qumsieh and Ray Forsee..."
I had a great experience! Kayla Qumsieh and Ray Forsee were honest, helpful, and kept me updated on the car that I had my eyes on. I wasn’t afraid to ask questions and felt comfortable shopping here.
"Previously I've purchased two cars, and this would have..."
Previously I've purchased two cars, and this would have been my third purchase from Germain Honda of Beavercreek. But this experience has made my decision never to buy from them again. When you are dealing with more than one person, the experience goes down the drain. There was confusion about which person was assisting me. I was already working with my bank to get my loan completed. I currently did not have a method of transportation to get the car; that is why I was doing this all online. I was in response to Kayla. She was friendly and helpful. Then I received a message from Amanda because I was not getting information about the exact Honda Care prices.
They were trying to sell me at a higher rate than what another dealership would have offered me. When I looked at the invoice, it was called the same as the last car I bought from them at a lower cost. Then I spoke to someone else I do not even recall; maybe it was a manager or someone, but I do not remember. Then today, when I was trying to get things in process with getting things finalized and when I was trying to get a signed invoice, I needed to have one with the Honda Care removed because I thought I might pay for that out of pocket. Later decided it would be best just to put that in the loan. The manager stepped out for lunch and did not hear back. Then I got a message from Izzy. Let me say that this experience is what made me finally decide I would not be purchasing "Germain Honda of Beavercreek."The reason why is when I talked to Izzy, the invoice had a blank VIN with the car marked as used. She should have taken the time to make sure it was correct since it took over 2 hours for me to hear back from anyone at the dealership.'
I then felt the customer service provided was not making me feel like a valued customer after already purchasing two cars from them. I asked the question about precisely what I should be doing since I cannot get directly to the bank to get a check and did not want to sign at the dealership. Izzy then said the options were to either have the check or sign at the dealership. I felt like the dealership was trying to OVERCHARGE me if I sign with them. At my bank, I can get GAP for less than 400, but at the dealership, I would have to pay $600+. I think I asked to speak to her manager, and then she was very sarcastic and rude and then disconnected the call. Then, I called back and talked to the lovely receptionist and then got connected to a manager. He started saying how Izzy was a professional and some other things. If she were a professional, she would have done a better job handling the call and not disconnecting it. I already had a deposit down on the car and tried everything I could to get things ready by their time of Friday at noon. However, the manager mentioned the paper from the loan, which I assume is a letter of intent; however, Izzy never told me about that option. The manager did not seem to care and was like he would only give me 24 hours.
I understand they are trying to sell cars, and I was ready to buy one. I then started bringing up other reasons why I feel I do not want to sign at the dealer is because the dealer gets a percent of the money from the bank. Why would I want that because, my bank has been beneficial and responsive, unlike Germain Honda of Beavercreek. I took some time to reflect and thought this is how I get treated after buying two cars from this dealership. I then called back and spoke to the receptionist and got transferred back to Izzy because I decided I will no longer be spending my money at a dealership that does not provide a positive customer experience. I asked for a refund; she said she would do it ASAP and send me a receipt. I also let her know about when she disconnected my call, but she said she did not. I wanted to wait until I had the refund info because I do not trust Izzy or Germain Honda of Beavercreek anymore. I am sorry for Kayla not getting the sale; however, I am not doing business with Germain Honda of Beavercreek, who does not care for customer service.
So when making a purchase, look to see how they treat you.
If you love your bank, sign directly with your bank and not the dealer because they will OVERCHARGE YOU! If you sign with the dealer, they get an amount of your loan from your bank. If they make it difficult to work with, they are not a good fit. Responsiveness is important. Yes, they may be busy, but they should be providing excellent service.
The car dealerships are not caring; it seems; they want their money and would be like, we'll I do not care, I'll get the next customer.
"Ray was very helpful and helped into exactly the car I..."
Ray was very helpful and helped into exactly the car I wanted.
"Annette Allegra was our sales person. She was very..."
- Ken and Kathy
Annette Allegra was our sales person. She was very knowledgeable about all the features of the Honda Pilot and pointed those out as we test drove the vehicle. She did everything right to make this sale happen! Jackie did an outstanding job explaining all the numbers and options. Jason gave us the opportunity to step back and consider the offer and did not over pressure us which was useful in making it work. Appreciated his honesty and he also stepped in on completion of our sale to ensure we did not have any wait time to drive the vehicle home the same day we purchased it! The internet team responded to all questions quickly and offered a great price. All in all a superb team!
"Daniel Cooper made it easy to buy my new car. From the..."
Daniel Cooper made it easy to buy my new car. From the test drive to purchasing the car it was a very quick and easy process.