The sign in was easy and the fellow that took care of me was very nice.
It was time for inspection on my used car that I purchased there in May.
"Excellent customer service!"
I had to return to the dealership a few times to try to find funding for my loan, and they were wonderful every time! Although it wasn’t even guaranteed I would get a loan, I was never treated any differently than anyone else. I was able to purchase the car I wanted, and I love it! Thank you for everything you did to help me Fairfield Honda!
"Did not meet expectations"
I purchased a vehicle from Fairfield in early August. Except for family friends that are employed there, the entire experience needs improvement. From the beginning, the salesman who I worked with (we'll call him "John") never actually introduced himself to me or my mother who accompanied me. To John, I'm sorry that I inconvenienced your day: I can tell that whatever you were doing was more important than my large purchase.
Once I finally decided to purchase my 2015 Golf (yes, I understand it's not a Honda, but still you'd think if they're selling one, they'd have knowledge), John was unaware and never clarified if it had been recalled from VW's diesel emissions scandal. John also did not know much about DEF fuel and did not help to research the answer. After discussing the price of the vehicle and being approved, I learned that in the final statement they never dropped the price. Therefore, I paid $2000 above what we discussed and agreed - but I understand that this is also my fault for not quadruple checking (after the first 3 drafts were sent back as my name was spelled incorrectly or no suffix was added to my name).
Also side note: my car needed an oil change & inspection less than 20 days later.
On that note: when I went back to have my inspection, which Fairfield guarantees free for the life, I was quickly sent away without service. I was sent away because I am from Lancaster county and they did not have a qualified inspector there the day of my scheduled inspection, even though it was schedule two weeks in advance and we discussed I was from Lancaster and would need emissions. The employees behind the service counter were truly sorry, however, I drove a bit shy of 2.5 hours (5hrs two-ways) to have this service completed which I scheduled in advanced.
I worked with the service folks to get an oil change and they were, again, very polite. However, they could not complete a diesel oil change without their diesel mechanic. Again, this was discussed when I scheduled my appointment
I would not recommend Fairfield to any friends or family. As a business, I did not receive satisfactory customer service by anyone's standards. Hopefully this review will reach more customers before making large investment purchase!