Kelsey Cartagena

Never have a doubt leasing and doing transaction with business manager Ronnie as well with Arnold who gave his excellent service to us..Great job!! business manager Ronnie as well with Arnold who gave his excellent service to us..Great job!! More

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Arnold and Ronnie went above and beyond for us to take home our new 2024 Honda Pilot Touring. The car is brand NEW but Arnold and Ronnie WENT EXTRA MILE WITH THE HIGHEST STANDARD OF CUSTOMER SERVICE. It w home our new 2024 Honda Pilot Touring. The car is brand NEW but Arnold and Ronnie WENT EXTRA MILE WITH THE HIGHEST STANDARD OF CUSTOMER SERVICE. It was a smooth transaction with Ronnie, financial aspect was explained well. Arnold stayed late even after hours to provide important details and information about the car. Honda Tenafly is highly recommended. Now I understand why people from Jersey City and NYC goes here. More

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Salesperson Vikram Das ! It all started with Kelsey and Claudia over the phone. Both were very attentive and you can tell they wanted to meet my needs. Then when I arrived, I It all started with Kelsey and Claudia over the phone. Both were very attentive and you can tell they wanted to meet my needs. Then when I arrived, I was met by Vikram Das. What can I say. Very knowledgeable. Very patient. Just very helpful in every aspect. Answered all my questions and then some. Happy with my purchase and the process leading up to it. Will definitely come back for my next lease. More

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Helpful & responsive to my internet inquiry. Kelsey from the Internet group gave me a rapid response & sent a follow up within 20 minutes with a copy of every feature the CRV came with. The ne Kelsey from the Internet group gave me a rapid response & sent a follow up within 20 minutes with a copy of every feature the CRV came with. The next day, I called her, set up a meeting & an hour later I was with Marco from sales & he has me sitting inside my new car explaining the various features of the 2024 CRV. 21 hours later, I drove the car home! More

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I saw a vehicle on their website that I was interested in. Pricing is not listed and directs you to call them. Their robots like any other car dealer led me to their Customer Care Rep. In this case Kelsey in. Pricing is not listed and directs you to call them. Their robots like any other car dealer led me to their Customer Care Rep. In this case Kelsey. I asked Kelsey what the price of the car was and was told that I need to come to their dealership and sit with a sales rep. I prodded Kelsey some more and told her/him, "I do not want to drive and waste my time if you cannot disclose the price.....is it MSRP or not?" Kelsey said it was MSRP. I also inquired if I can receive the full transaction price (OTD) in writing, Tenafly Honda would not provide that. However, I was provided with said information from other Honda dealers in their selling area. Oh and by the way when I asked if I could handle the sale of the car remotely, Kelsey told me they could not, and yet this is what I received via email from them below. It's also very important that we communicate with you in the best form possible. Would you prefer text messaging, Facetime, Skype, Facebook Messenger, Twitter, Google Hangouts, or LinkedIn? I took the risk and did not feel good going and when I arrived I was directed to their sales rep Nicholas by Kelsey. Nicholas was respectful and kind.... a good guy. I waited about 40-50 minutes while he spoke with his sales/finance team. He came back with an offer sheet and when my eyes started scanning I knew I was being taken. 2K markup...I get it but I also have received MSRP quotes and no markups from other dealers in their selling area. Window etching next... more ..fees and I just stopped looking. Drove away. I am an extremely positive person and rarely post negative feedback. This is warranted! So shameful, deceitful! More

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This is my second time leasing a CRV from Honda of Tenafly. The experience was start to finish was great. My salesman, Mr Arnold Bang is a total professional and very personable. The business manager Tenafly. The experience was start to finish was great. My salesman, Mr Arnold Bang is a total professional and very personable. The business manager Mr Ronnie Manuel was very knowledgeable and explained all in detail. More

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The sales team provided great customer service. They were very responsive and they addressed all of my concerns. They were very responsive and they addressed all of my concerns. More

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Exellent delearship! I look forward to shop again in future. Very kind and helpful place to go. I look forward to shop again in future. Very kind and helpful place to go. More

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They were very helpful and straight forward during the entire process. They weren’t trying to add random fees that don’t exist. Throughout the process of buying was simpler than previous dealerships. entire process. They weren’t trying to add random fees that don’t exist. Throughout the process of buying was simpler than previous dealerships. More

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Honday of tenafly help us a lot on picking the right car for our family as a first buyer we couldnt make a better choice . Eddie help us by undestanding everything we need it and was able to purchase for our family as a first buyer we couldnt make a better choice . Eddie help us by undestanding everything we need it and was able to purchase More

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