Kelsey LeRoy
Kelsey LeRoy at Maple Hill Auto Group
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Kelsey LeRoy

VW/AUDI SERVICE MANAGER

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
229 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

9 yrs, 10 mos

4.9

229 Reviews

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229 Reviews of Kelsey LeRoy

August 16, 2023

Dealership Rating
Employee Rating

Very good people and helpful and a good maintenance team service was great thanks you More

by DONALDRHOADES1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2023

Maple Hill Auto Group responded

Thank you for the 5 star review! We really appreciate you!

June 21, 2023

Dealership Rating
Employee Rating

I’ve leased 2 vehicles through the maple hill vw dealership and have been very happy and will definitley return for a 3rd! Everyone I worked with made my experience amazing! I have nothing but great More

by Hanbonan
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Please let us know if there is ever anything we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 09, 2023

Dealership Rating
Employee Rating

I have lived in kalamazoo for fourteen years and have used Maplehill Audi service all of those years. Thank you, Doug More

by DOUGKANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Lasher

Mar 13, 2023

Maple Hill Auto Group responded

Thank you for your continued patronage. We enjoy working with you and look forward to doing so in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 09, 2022

Dealership Rating
Employee Rating

I live in the Chicago area and had a total electrical failure on my Q8. I needed help ASAP and Kelsey at Audi Maple Hill saved the day! Kelsey has stayed in touch with me throughout this process to get m More

by Steven Svec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Lasher

Dec 09, 2022

Maple Hill Auto Group responded

Thank you, so much! We're happy that Kelsey was able to help you get everything with your car figured out. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 10, 2022

Dealership Rating
Employee Rating

They were very helpful and Courteous while checking me in. Had a new Audi Q5 for a lender so I could do errands while they did the 60,000 checkup. Kelsey was very helpful and we really enjoyed the video More

by CDSCHWEI4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 15, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 12, 2022

Dealership Rating
Employee Rating

We have had very good service at this dealership and James keeps us informed on when things need to be done. He has been amazing and a great help. Very pleasant people everywhere we went . More

by CALLMAWIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster , James DeYoung

Apr 13, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 31, 2022

Dealership Rating
Employee Rating

Simply the best as always! They are great to work with! Will always have my VW serviced here More

by Hannahleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Hannah Seal, Morgan Tassell , Che Lopez, DAN TAYLOR

Mar 31, 2022

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 02, 2022

Dealership Rating
Employee Rating

Great, fast care. Good communication. Appreciate that they were flexible with picking up my car/returning the loaner. More

by allisonmfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DAN TAYLOR, The Etron technician was friendly and helpful

Feb 03, 2022

Maple Hill Auto Group responded

Thank you for taking to time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 06, 2021

Dealership Rating
Employee Rating

Great service - great communication - very comfortable waiting room! Top notch customer care! Very few places can provide this level of service. More

by GINACHOLOMETES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really do appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do for you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

August 05, 2021

Dealership Rating
Employee Rating

Recall fixed, multi point inspection not completed. Got a call that truck was ready, waited a half hour once I was there to pick it up. More

by RAELYN69
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 09, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are glad to hear that the recall on your vehicle was completed and your vehicle is now fixed. I do, however apologize that you had to wait to be checked out. I know at this time we are very short handed; but we are diligently working on hiring more people. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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