Kenosha Nissan

I am writing this review because this has been the worst experience with a dealership since I have been buying cars. First they were xx’ing me about getting me to the dealership to buy my vehicle. Each time experience with a dealership since I have been buying cars. First they were xx’ing me about getting me to the dealership to buy my vehicle. Each time they tried to low ball until they really needed the used vehicles and gave me what I wanted for my vehicle. In the process of them buying my vehicle I got into a Lexus ES350 that they had at the lot that just came in! The agreement for me taking the vehicle was all maintenance is suppose to be done on the vehicle before I leave because I informed them that I use the vehicles for rideshare and it cannot have safety issues! Once we signed the papers they told me they were going to do the work they just need to have the car for like a day or two! So 3 days gone by and no communication, I drive the rental back up to the dealership to see what the hold up is, I talk to the Boss man of the dealership and my car salesman Kyron had lost the keys to my vehicle! The Boss man told me for the inconvenience they will mail out to me the $300. Almost a whole year later and still waiting and have been given the run around since and still haven’t gotten a call back or any updates. On top of that, I found out that they knew the vehicle had safety issues months ago concerning the tire pressure sensors and said nothing about it until I brought the vehicle back up there, in which they are trying to get me to pay for as well as rust on the rodder that is wearing unevenly! Being the person I am I don’t mind paying for the service however the business still owes me $300 and I feel like I shouldn’t have to pay for something that should have already been done or at least checked out before I drove away from the building! And still haven’t heard from the Now Car Sales Manager since I was up there at the location weeks ago! I’ve been waiting too long to hear back from the people that is suppose to be assisting. On top of almost every time I call up there they are busy but haven’t gotten a call back yet. I may have to contact the business bureau on this cause the level of customer service support and overall care for those who they are suppose to be helping is down right zero stars! More

Ken did a great job. He is the main reason I keep coming back. I will recommend this dealership to others. He is the main reason I keep coming back. I will recommend this dealership to others. More

I always use Kenosha Nissan for my service needs. Mark did a great job at squeezing me in with no appointment. I had an oil change and tire rotation and they cleaned my car. Thanks for the great work Mark did a great job at squeezing me in with no appointment. I had an oil change and tire rotation and they cleaned my car. Thanks for the great work from the service department at Kenosha Nissan! More

The service department keep doing what your doing! Amazing service, friendly staff and just overall fantastic. The sales department they could be more friendly and knowledgeable about everything. I di Amazing service, friendly staff and just overall fantastic. The sales department they could be more friendly and knowledgeable about everything. I did meet a manager who was good but did also give me false information along with the sales specialist. More

Great customer service. I have been coming to this dealership since I purchased my vehicle in 2017. I have been coming to this dealership since I purchased my vehicle in 2017. More

Ken was great, keep me updated and only did work that was necessary at the time of service. was necessary at the time of service. More

Always very nice and courteous staff - won't take my car anywhere else- they do a great job!! anywhere else- they do a great job!! More

Always professional and friendly customer service. Quality and timely work done. Clean and pleasant environment. Quality and timely work done. Clean and pleasant environment. More

Bought a 2022 Tesla in December and was told it included Full Self Drive, a $12,000 package. After a few days I realized they misrepresented the car and it does not have the FSD included. The dealership ref Full Self Drive, a $12,000 package. After a few days I realized they misrepresented the car and it does not have the FSD included. The dealership refuses to make a contract about how to reimburse me for their misrepresentation. I will be seeking a lawyer. More

I have worked with Ken on many different occasions and have always been satisfied with the communications he has provided and the service his team has done for me. He is the main reason I keep coming back have always been satisfied with the communications he has provided and the service his team has done for me. He is the main reason I keep coming back. I will recommend this dealership to others. More