"Just finished purchasing my Honda Accord last week. Ken..."
Just finished purchasing my Honda Accord last week. Ken was amazing to work with. He truly went beyond expectations and made sure everything was perfect with the car before they handed it over to me. Both John and Ken helped me get the best financing and deal possible. Would definitely recommend visiting this dealership if you are interested in purchasing a Honda.
"We purchased our Honda Pilot from Ken Lang 3 years ago...."
- Honda Owner
We purchased our Honda Pilot from Ken Lang 3 years ago. Ken was very helpful and very pleasant to work with. Since our purchase we have continued to bring our Pilot for service to the dealership. We always have Steve Saint Fort assist us with our vehicle when we bring it in for service. Steve is friendly, thorough and very willing to help with any issues we may have! We have recommended family and friends to visit the Superstore!!
Other Employees Tagged:
Steve Saint Fort
"This place wasn’t so bad until a few things started to..."
This place wasn’t so bad until a few things started to show that the sales were either being lied to by management or the sales person is just concerned about making a sale at what ever cost.
First the insurance question I had was brushed batted away regarding their leasing company requiring a certain level of insurance .
The policy placed was just a price of paper and if something would have happened after the sale the car wouldn’t have been covered .
2. The sales consultant Chris promised a referral fee and never had it proceeds . He separates himself from his duty by blaming other staff for dropping the ball when in fact it is Him that is dropping the ball by taking on to many customers at once and diluting the customers of Honda by doing so .
His promised referral has still yet to show after taking time out of my day to help him make a sale .
Chris do the right thing
"Since January 25, 2019, after the finalizing of the..."
Since January 25, 2019, after the finalizing of the purchase of my new HONDA ACCORD, I've had the grandest experience of great customer service from Mr. Ken Laing. Upon each visit to HONDA OF JOLIET's SUPERSTORE, it has been my delight & pleasure to be warmly, greeted by Mr. Ken Laing. He does take time out of his loaded schedule to recognize me as a valued customer. Fundamentally speaking, Mr Ken Laing is a premiere employee, representing your solid establishment, in a superb way. Whenever, I visit your location I anticipate seeing his smiling and cheery face.
Doretha F. Ross
"Not enough words allowed to say enough about Joliet..."
Not enough words allowed to say enough about Joliet Honda. On my 4th Honda 2nd from here. Thanks Ken Laing AWESOME to work with! Had finance issue with bank. Ken and John helped work it out to get car earlier than waiting a week on the bank. Very friendly/family atmosphere there. Defiantly a first choice.
Other Employees Tagged:
MGR. John Don't know last name.
"So compassionate and caring!"
- Heidi M.
My experience working with Mr. Laing and the rest of the staff was the best experience I've ever had buying a car! They knew I was in a tight spot with my prior vehicle and yet didn't take advantage of that or make me feel pressured to buy that day. Instead, Mr. Laing listened to my needs and made sure to help me get a vehicle that I'll be able to rely on for several years to come. He called to check on me and make sure I was doing ok. He didn't seem like a salesperson who's there just to make a sale. He felt like he was taking care of a family member and truly helping me, even offering to come pick me up when I broke down on the side of the road on the way to my test drive appointment. I'll never forget his kindness and compassion.
Other Employees Tagged:
Bill in the Finance Office
"I was very pleased with the service Ken. gave. He was..."
I was very pleased with the service Ken. gave. He was very attentive with a very good attitude. I was not pressured to buy and that is a plus in my book. I will definitely refer him and Honda of Joliet to my friends.
After trying to make a decision between the Honda CRV and another make and model Honda won hands down. Ken Laing was a delight to work with and made car buying a simple experience, a true gentleman. We will definitely refer others to Ken and this dealership. Thanks Ken!
I am writing my second review in less than a year since my family grew, and I needed a larger vehicle. I sought out Ken Laing after I had such a good experience dealing with him in January.
I called Ken, and told him of my situation, so when I got the the dealership, he was ready to help me out. I loved my HR-V, but moved up to the CR-V. I left the dealership with my new Honda, and am looking forward to keeping it for a long time.
"Ken Laing sr. Was very helpful , kind and did a great..."
Ken Laing sr. Was very helpful , kind and did a great job on getting us our Honda CR-V . Great service and friendly . Ken was helpful in answering our questions .