Kenia Olivares

Lindsey Volvo, preys on older widows and sells them expensive services that are not needed or are required. A simple service for a recall turned in to a 3600.00 bill on a well maintained vehicle that h expensive services that are not needed or are required. A simple service for a recall turned in to a 3600.00 bill on a well maintained vehicle that had only 50,000 miles on it. Up-selling un-needed services to a military widow on a pension is not only horrible, it borders on criminal. I just want to warn others, so that they will not be taken advantage of by this sort of practice. Thousands of dollars in labor costs when the amount of labor charged does not fit with the amount of time they even worked on the vehicle. They call this standard practice. I just hope that I can save at least one other person from falling prey to this practice. Beware, they work on commission, so they want to charge you for any and everything, whether it is needed or not. Note: I’m sure they actually did the work they said they did, but if it was not needed, why tell someone that it is. We have enough inflated costs due to our terrible economy. Taking advantage of someone is wrong. Lindsey use to provide great service at a fair price, but that is no longer so. Unfortunately, saying that everyone does it that way is not an excuse for doing it that way too. If everyone jumped off a bridge, would you be stupid enough to go with them? I only hope that this dealership reaps what they sow. Have a blessed day! More

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Prompt phone calls, text messages, notifications, transportation & service counter personnel. Even the person that drove my car from the garage was pleasant. transportation & service counter personnel. Even the person that drove my car from the garage was pleasant. More

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Great service in a timely manner. Our service person explained everything that was needed and helped us to determine what we could afford to do now and what we can plan to repair in t Our service person explained everything that was needed and helped us to determine what we could afford to do now and what we can plan to repair in the future. More

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Excellent service. Daniel is great. 1st class service. Excellent Quality Control. Returned the vehicle before promised. Did all of the work to the highest standards. Sh Daniel is great. 1st class service. Excellent Quality Control. Returned the vehicle before promised. Did all of the work to the highest standards. Shuttle to home and back. Really like this dealership and their service department! More

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The service personnel are always friendly and helpful! I would recommend the dealership for both service and purchasing. I would recommend the dealership for both service and purchasing. More

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Very prompt and efficient work,however a car wash would only enhance your overall efficiency thanks. only enhance your overall efficiency thanks. More

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Professional service always. Friendly people. Never had any issues at this Volvo establishment. Very clean and neat waiting area. any issues at this Volvo establishment. Very clean and neat waiting area. More

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Car was ready on time, Dealership is clean and employees are helpful. Nice to be appreciated. Everyone also was wearing face masks which is very thoughtful are helpful. Nice to be appreciated. Everyone also was wearing face masks which is very thoughtful More

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Mixed review, had to complain to get service appt within 3 weeks but understand it’s the holidays and COVID. They forgot to do part of the requested service until I mentioned it when estimate quoted, but di 3 weeks but understand it’s the holidays and COVID. They forgot to do part of the requested service until I mentioned it when estimate quoted, but did work it into the schedule for this visit. Received error code after driving off lot, service rep replied quickly to text to instruct how to hopefully fix myself ( tire pressure/calibration). Overall experience disappointing, not what I expect for these prices (850$ for 40k maintenance) and a luxury car. Unable to get a loaner and valet service not mentioned/offered, dropped car off and husband picked me up. My service rep no longer there (Craig :-(. Supported by Justin this visit - very courteous and professional. Not sure I can recommend, wait and see future experience, maybe this was a one off. More

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Had to wait 3 weeks for service, had 8 am appointment, car sat an hour before being service, bill doesn’t show what was done in 60,000 maintenance just stating 60,000 mile service performed, charged for f car sat an hour before being service, bill doesn’t show what was done in 60,000 maintenance just stating 60,000 mile service performed, charged for filling washer fluid when service was performed a week before. I informed Service Dept that I had an oil change and this service was included. Not a friendly atmosphere. More

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