"Misrepresentation and Attitude"
- integrity one
The car in question, advertised, was misrepresented via the description and the photos they posted. There was body damage to the vehicle. The deal had been negotiated via phone based upon what was written in the description. Upon arrival our sales person was great and very nice. When we went out to see the vehicle and test drive we found damage to the vehicle that had not been divulged. This led to a renegotiation and the sales manager was quite direct that he could care less. It was what it was, he argued with me that it was not misrepresented. They are very strategic in taking pictures of vehicles and making sure that the issues can't be seen in the photos. When I told him that this damage was a deal breaker at this price he didn't care. Further he didn't even know that a cashiers check is equal to cash and said that he couldn't take it. I wouldn't waste my time folks going to this dealership, they care nothing about the customer and integrity and a word that they obviously don't teach the meaning too with their employees.
Other Employees Tagged:
Sales consultant, and his sales Manager on duty that day, whose name I can't remember.
"Love my new Pilot"
I needed a new vehicle in a hurry. I shopped 2 vehicles, a Highlander and a Pilot. Kennis Blackwell took me for my Pilot test drive and I knew immediately that it was the one. Brett Pendyck helped me through the process of picking the perfect Pilot with the features I was after. Brett was knowledgeable and led me through 2 other Pilots explaining all of the options. I never felt pressured or swayed. Brett made sure i got exactly what I wanted.