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Kerry Phillips
Kerry Phillips at Lithia Toyota of Medford
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Kerry Phillips

Customer Relations Manager

Lithia Toyota of Medford

1420 North Riverside Ave
Medford, OR 97501

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4.3
7 Reviews
4.3

7 Reviews

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7 Reviews of Kerry Phillips

September 03, 2022

Dealership Rating
Employee Rating

Best place to buy or service a vehicle. Toyota is the best product in the world! More

by EJS
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Philips, Bryce Beatty, Kareem Duncan, Troy Kloke, Armando Ledesma Jr., Mike Rapport, Skyler Reagan, Steven Kahae, Luis Rodriguez

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Sep 05, 2022

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

May 05, 2022

Dealership Rating
Employee Rating

Not pleased with the way business is run. Bought a car with power train issues. When I brought it to the service center, they said there was nothing wrong. They also used a quarter of a tank More

by HR_CAHILL
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Steve Philips, Brian Berg, Bryce Beatty, Joshua St. Germaine, Kareem Duncan, Troy Kloke, Armando Ledesma Jr., Jayna Lack, Steven Kahae

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May 09, 2022

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Troy Kloke, General Sales Manager

May 11, 2022

HR_CAHILL responded

It started once we got the car home. It started slipping gears, felt like stuttering. Then the shocks started making noise. We brought it back up and were told there was nothing that could be done. Tried getting into a different car, which was a joke. We took it to the service dept, they found nothing, so they said. It took some arm twisting just to get the diagnostic screening covered. When I took it for the service apt, 9 am on April 15th. We drove up from California, where we live, and were told they couldnt get the car in that day and that we would have to leave it. We waited all weekend and didnt hear back about the car until late the following Monday. We were told they found nothing. I go to pick it up on Tuesday to find they didnt find anything and had used a quarter or a tank of gas, to supposedly drive 10 miles. They would replace the gas used. I drove home and found that the issues i had exoerience suddenly went away. No more slipping and no noise from the shocks. The issues started back up today. I feel like this company hasnt been honest about the csr and hasnt upheld all the good reviews people send in.

February 09, 2022

Dealership Rating
Employee Rating

Comfortable honest quality work purchased two cars from them. They’re always ready to help me and give good advice if ask questions. Thank you More

by MALLORYDAVIS
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: John McNerny, Jarren Brown

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Feb 10, 2022

Lithia Toyota of Medford responded

Thank you, Mallory. We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

January 17, 2022

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Employee Rating

Professional service. friendly employees. great location. been going there for years. will be back. Highly recommended. More

by DAHOOP
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Philips, John Matthew Uri, Armando Ledesma Jr.

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Jan 18, 2022

Lithia Toyota of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

December 09, 2021

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Employee Rating

They helped me and went out of their way to accommodate me as a long term customer, easy to work with More

by Joshua
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Vevera, Kareem Duncan, Armando Ledesma Jr., Jayna Lack, Scott Weigand, Skyler Reagan, Steven Kahae, Joshua Walton

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Dec 09, 2021

Lithia Toyota of Medford responded

Thank you, Joshua, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Troy Kloke, General Sales Manager

October 14, 2021

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Employee Rating

Awesome service great transaction fast informative knowledgeable experience will buy again in the future sometime More

by charlajk
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: John Matthew Uri, Jayna Lack

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Oct 14, 2021

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Troy Kloke, General Sales Manager

October 01, 2020

Dealership Rating
Employee Rating

Negotiated price through email. Everyone was fair and no last minute changes or surprises. Five stars. Great price on our Highlander. Best car buying experience ever. More

by Smurph2000
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Barringer, Dennis Kane, Melinda Koch, Deanna Jackson, Jarren Brown

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Oct 01, 2020

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Troy Kloke, General Sales Manager

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