Victor Tetteh

Andre was the first person I spoke with on the phone and he was amazing. Didn't pressure me and scheduled an appointment for me. The sale person was the typically sells person, would have sold me any car. he was amazing. Didn't pressure me and scheduled an appointment for me. The sale person was the typically sells person, would have sold me any car. The finance guy tried to make sure I got the car I really wanted. After leaving the dealership with the car was when I really had issues. No on responded to my emails or phone calls for 4 months. It wasn't until I saw they had a different GM and I directly emailed him did I get my issue resolved. I will not go back! More

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I am a first time car buyer and Joe made the overall car buying process easy and quick. He chose the perfect car for me within my budget and I would recommend him to anyone! buying process easy and quick. He chose the perfect car for me within my budget and I would recommend him to anyone! More

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Everyone working with Auction Direct made my purchase easy. I was able to purchase the car I wanted for a fair price with a lot of personal service. easy. I was able to purchase the car I wanted for a fair price with a lot of personal service. More

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Seems like a well organized dealership. Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were many text messages to the sales person and his manager for may weeks after the sale and after more than 2 months I still did not floor mats, just still a promise I would get them. Eventually the sales person and his manager quit replying to my messages and still no floor mats. Is is really that hard to just do what you said you were going to do? At one point the sales manager told me "I could just buy them online, they are not very expensive". This put a sour taste to otherwise a routine transaction. I would say don't believe any promises that are not in writing with Auction Direct. Finally after calling the sales department manager (the boss's boss) 3 months after the sale, he said he would send a check to me to cover the floor mats. Even this promise did not happen and I had to call him again and inquire 1 month later. He said something like "oh yes I thought I put that request in". Check finally came for floor mats over 3 months later. More

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Paul and Jordan were awesome and I had the best customer experience ever 🤗😂💝✨✨✨They we’re kind, on task and we’re extremely professional and courteous ✨✨✨ experience ever 🤗😂💝✨✨✨They we’re kind, on task and we’re extremely professional and courteous ✨✨✨ More

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I worked with Joe and Kevin as well as Steve in the service department when I purchased my car this past summer. Buying a car from Auction Direct was a very quick and easy process. My car had a few p service department when I purchased my car this past summer. Buying a car from Auction Direct was a very quick and easy process. My car had a few problems which were not evident at time of purchase but Kevin immediately arranged for these items to be fixed free of charge have been resolved to my satisfaction. My teen son is very much enjoying driving his car and I would absolutely purchase from these guys again! Kevin and his team are trustworthy, friendly and they stand by their work and their word. More

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The people I dealt with at the dealership were fine. My problem was with the company the one that's running the dealership I brought a 2019 Cherokee Jeep I didn't realize until after I signed the papers My problem was with the company the one that's running the dealership I brought a 2019 Cherokee Jeep I didn't realize until after I signed the papers that they only have one key for the vehicle I asked them for a second key they wanted me to pay for it because they couldn't find it that's the problem I should not have to pay for the key I put money down over $10,000 and I should not have to buy a key. They should have offered to get me a key for the vehicle if I lose the key I have issues then I don't see what was the problem with them offering to purchase another key for the vehicle after I spent over $10,000 down payment I'm very upset about it and I will not recommend Auto Direct because I was told that I had to pay for another key to be made If I had knew that before I brought the car and signed the papers I would have never brought that truck from you guys with one key. Still angry also we had a contract we went back because they added coverage for the vehicle which was too expensive over $3,000 they never said a word about that during the contract signing I have a problem with the people that work there don't explain the contract. So we came back we took off the coverage got our own coverage they made a new contract this is the second one the new contract made out payments cheaper instead of 299 we're paying $233 they never sent the second contract to the bank so the bank expects us to pay $299 how did he do the other contract without talking to the bank for the $233 a lower payment. I am very upset they are trying to rob us now they want to take the money and send it to the bank where we are paying less years that's not what I wanted I want it a lower payment not less years I am very unhappy with Auto Direct and I will be calling a lawyer because I have the original contract the second time I have two now how do you have a second contract if it wasn't legit. Because I realized they added on coverage that we never agreed upon that's why my bill was $299 I went back got a new contract for 233 now they're trying to act like they never signed a contract for $233 I have the contract I am very unhappy with Auto Direct and I will let Twitter Facebook and anyone that I know about what Auto Direct did to us because they're not trying to correct it More

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I found the truck that I wanted at a price I could afford. I had a couple of issues after the purchase was completed, but they were handled quickly. If i need another vehicle later on, I will defini afford. I had a couple of issues after the purchase was completed, but they were handled quickly. If i need another vehicle later on, I will definitely go back to Auction Direct! More

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As a returning customer to AUCTIONDIRECT I've always been happy but this time it was above and beyond! Chandler handled everything with such professionalism and kindness. The loan paperwork was complet been happy but this time it was above and beyond! Chandler handled everything with such professionalism and kindness. The loan paperwork was completely discussed with me as I signed each page to assure my comfort. I also had many questions about the dash and Chandler stayed with me with patience as well as knowledge. By the time I was ready to drive off he had my gps set to home, my phone connected and my favorite channels saved! The car was immaculate and the giant red bow was a great touch!! Thank you AUCTIONDIRECT for always have great cars and now for having a superb Salesman. Chandler, I will be happily passing your name to everyone I know. Keep up the great work! More

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PERFECT TEN! This was our 2nd time purchasing a used car at Auction Direct and this experience was even better than the first (which was pretty amazing). Walking i This was our 2nd time purchasing a used car at Auction Direct and this experience was even better than the first (which was pretty amazing). Walking in the door, you're greeted by a pleasant receptionist who immediately engages you in a pleasant manner and gets you with your sales associate within 30 seconds! They have a large Mission board that informs you of the all the details - no need to haggle on price as each car is sold $399 above the suggested dealers price. Many of the cars are further marketed down so you get an exceptional deal. We meet Joe Peoples, our sales consultant and knew immediately he was a match for us. He listened intently to what we were looking for and our budget. He showed us a few cars, then recommend two that fit all the boxes we were hoping for - one was a luxury sedan and the other a luxury sports car. At first my husband and I each liked a different car, but after talking with Joe and him sharing his wealth of automobile knowledge we test drove both cars and I decided we needed the luxury sports car my husband liked best - 2017 Nissan Maxima Platinum! What a dream. Joe worked with us for 2 days making sure we were thrilled with our decision and then introduced to Jeff Pearson who went to work getting us the best deal on a car loan. Jeff was very easy to work with and spent time reviewing all the options available to us. We were very pleased with the loan and monthly cost he was able to get for us! We had the pleasure of working with the "Automotive Dream Team!". But, that's not the end of our story, Kevin Condon, General Manager came over to meet us and talk to us about our experience. He was very caring, professional and truly was interested in our story. It's obvious that Kevin runs an amazing organization hiring exceptional people. Truly an amazing experience and one that I totally embrace sending friends too! More

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