Kevin Cunningham | Page 2

No empathy,negligent,car stopped in street after leaving Brought car in for hearing sounds in Nov.2016. Service person took info. Paid over $ 100 for diagnostic & result was oil leak. was informed oil runnin Brought car in for hearing sounds in Nov.2016. Service person took info. Paid over $ 100 for diagnostic & result was oil leak. was informed oil running off top & it's an engine issue..I just had engine rebuilt & was told take it back on warrenty which is what occurred although Ford got truck ready to drive to take to original engine shop...car stopped in middle of street 4 miles from leaving leaving Ford.. I called back to ask why would you put me (a female) in harms way that was negligent....all they had to do was say mam you can't drive the truck have it towed but after I paid they pulled it front like it's ready to go....WRONG....had no oil...then while truck stopped in street folks honking I could have been hit from the back of truck when I called Ford for tow, they gave number for their tow just to be told by tow company oh no, we can't take you to Garland that's past our mileage radius....so I'm stuck in street shouldn't have been told car could make it to original engine shop in Garland, a real expert or good customer service person with empath or human kindness would have said mam it won't make it call your insurance to have it towed....then finally after 2 hours in street after leaving ford my insurance tow company arrived & towed the truck to shop as the engine shop that did the engine asked why did FORD send you out to drive a car with no OIL....THE oil stick he put in was EMPTY NO OIL ON IT, DRY ( I kept pictures) ....NEGLIGENT....so next morning got rental car went back to engine shop & called Ford repair writer that was in charge of my service & he was loud & arrogant in tone saying mam you'll have to sue that guy if he doesn't work on your car, then both talked to one another on my cell phone about why no oil cas that caused the rips in engine, it should have been towed not driven...both men got into a hype talking match....I paid had it fixed, took off a day to relax my mind from two grown men being confrontatonal & all I want is a calm day of good service which NEVER HAPPENED ON FORDS END NOR other shop but I finally got an apology & service from other shop....FORD GAVE NO APOLOGY NO REIMBURSEMENT, NO NOTHING FOR SENDING ME ON ROAD FOR CAR TO STOP IN STREET AFTER LEAVING..SPOKE WITH FORD SERVICEMAN MANAGER & HE JUST KEEP SAYING YES MAM..REPEATEDLY ..NO SOLID SOLUTION JUST SAID, YES I'LL talk to Kevin...NO SOLUTION....VERY NEGLIGENT. Had I been hit by a pass by car while stuck in the street or hospitalized or on news for being put on road in car with NO OIL to take to a orginal shop....STILL DISSAPPOINTED & I have been a customer to that shop for years while living in ADDISON 10 YEARS.....VERY DISSAPPOINTING, NO EMPATHY, PROFESSIONALISM OR PROPER COMMUNICATION in sending a woman on road in a car you know leaked oil after diagnostic, having me pay & saying to me, you can make it there, it's ready.....IT WASN'T READY, IT DIDN'T MAKE IT & THAT WAS NEGLIGENT!!!! To Ford workers this is not about your egos, listen TO PEOPLE & DO WHAT'S RIGHT!!! BE ACCOUNTABLE WHEN YOU'RE WRONG & TAKE THE DEFENSIVENESS & EGOS OUT THE EQUATION!!! More

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Bruce's XLT Supercrew I came to Sam Pack 5 Star to service my f-150 FX. Reuben Krause met me outside to see if I needed assistance. He was very friendly and respectful. We I came to Sam Pack 5 Star to service my f-150 FX. Reuben Krause met me outside to see if I needed assistance. He was very friendly and respectful. We just had a good conversation about trucks. My wife joined us and we asked him to run numbers based on our needs. Reuben had it all worked out in less than an hour. It was the least painful vehicle purchase in my life. I love my new Ford truck. Thanks Reuben & Sam Pack Ford Sincerely, Bruce & Kelli Todd More

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Best Car Buying Experiance Ever... Again I went to the car dealer due to having problems with 2015 F150 truck. Kevin Cunningham jump in to take care of my truck as soon as possible. I then ex I went to the car dealer due to having problems with 2015 F150 truck. Kevin Cunningham jump in to take care of my truck as soon as possible. I then explained my situation with Danny Forsee who I originally bought my truck from. I was really just ranting but he said that if we were not happy he and Mike Munden would help me into a new truck. After a little working on the financial side from both them and myself we worked out a deal we could both live with. Brandon Matthews got on the paperwork quickly and made sure all the T were crossed and I were dote. Now I am the proud owner of a new 2016 F150. I really feel that they went above and beyond anything any other dealer would to make my family happy again, even calling me on there days off. Whether its buying or servicing i will be returning here. I will defiantly be recommending them to anyone asking me for a salesman and explain to them the type of service they would receive from Sam Pack Ford Carrollton. Thanks Again. More

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Worst Service EVER!!! The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that woul The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that would cost over $900 to fix the problem. I was charged over $100 for the diagnosis. As it turns out, Sam Pack Ford-Carrolton misdiagnosed the problem. The problem required a part to be replaced that only cost $270. If I had not gone to get a second (real expert) opinion, I would have had to pay over $600 more than what I needed to to get my car fixed! $900 is a lot of money for me. I’m a military Guardsman and my Guard money is the only extra money that I can afford to put aside every month. It would have taken 3 months worth of Guard duty payments just to pay for a $900 problem that didn’t even exist! I doubt that the “technicians” at Sam Pack Ford even looked at my vehicle. I have visited and contacted Sam Pack Ford-Carrolton four times about getting a refund for the diagnostics I paid for. I waited to speak to a manager for 2 and a half hours today, because a sales associate insisted that the manager was in a meeting. Well, as it turns out, the manager had already left for the day. Sam Pack Ford-Carrolton continues to give me the run around. WORST SERVICE EVER! More

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Buyer Beware Frustrating experience. Bought Fiesta there w/ major problems & no one will help. Seems that everyone there & @ Ford just wants to pass the buck. Neve Frustrating experience. Bought Fiesta there w/ major problems & no one will help. Seems that everyone there & @ Ford just wants to pass the buck. Never again. More

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Great Second Time Buyer Experience Melanie Lucero and Carl Teachout were a great team! We were taking our 2013 Fusion in for a recall service appointment. Upon entering the lot Melanie Melanie Lucero and Carl Teachout were a great team! We were taking our 2013 Fusion in for a recall service appointment. Upon entering the lot Melanie recognized us and even though she was busy with a customer Carl immediately was out to welcome us. We had leased a Ford Edge in 2013 from Melanie and had also talked with Carl on several occasions. There was no pressure to buy and since the Fusion lease was coming up soon we were appraised of what our options were. The lease of our 2016 Ford Escape went smoothly and Melanie, Carl, Kirk, and Justin were all a pleasure to work with. We will definitely work with Melanie and Carl when the lease is up on the Ford Edge!! More

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Excellent dealership No pressure to purchase or up sell. They have been in business a long time, everyone I dealt with was friendly but not overly so and professional. No pressure to purchase or up sell. They have been in business a long time, everyone I dealt with was friendly but not overly so and professional. More

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"AMAZING CAR SERVICING AND BUYING PROCESS" I visited this dealership twice within a week. Once for service on my Mustang in which I worked with Kevin Cunningham. I must say, he was very polite, I visited this dealership twice within a week. Once for service on my Mustang in which I worked with Kevin Cunningham. I must say, he was very polite, patient and professional. He went above and beyond to assist me with getting my car serviced while taking my current financial circumstances into consideration. Two days later I came back to have my Mustang appraised for possible trade in which is when I met Oleg. He also was very professional and polite. He took time to show me the used car inventory, and focused only on the cars that I expressed interest in and allowed me to make my own decision without being pressured. Justin was great as well! I was extremely impressed with the amount of time I spent at the dealership purchasing a vehilce on a Saturday! Good Job guys! More

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No service at all I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need t I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need to make a appointment , so I took my car back to my house I make a appointment for 8/08/2015 when I arrive I was told that I have to leave my car for 3 or 4 days I say ok but them the told me that I have to fine me a ride home because they do not have no one to take me back to duncanville my house. This is a very inconvenient for me . My car is Not that much to just the passenger window and the driver seat not working properly, everyone. Think it may be a blow out fuse. So you see it would not taken them so much time. Just to look at the car is not nothing major. I think if you make a appointment , and you take time to be there on time at least they can do is lookong at the car. I have to travel at least 45 minutes to the 5 Star dealer . It should be 1 Star dealer . sorry to said. This this is my second and last time I will be doing business with this dealer , Iam very disappointed . Luis Acevedo a very dissatisfied customer. More

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Bitter Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard convers Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard conversing with each other with rather vulgar vocabulary. Service department had left a bitter taste in my mouth every time I went in or even talked on the phone. They are always correct and you are an the sucker who doesn't know what you are talking about. Would not recommend the sales department. Would DEFINITELY not recommend service department. More

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