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Kevin Juarez

Overview Reviews (61) Inventory (233)

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Kevin Juarez

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Kevin Juarez

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9

61 Reviews

Overview Reviews (61) Inventory (233)

4.9

61 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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61 Reviews of Kevin Juarez

February 20, 2024

Dealership Rating

Employee Rating

Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! knowledgeable! Your great Thank you all so much! More

by Jackie G

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Ikram "Ike" Alam, Lou Alfano, Anthony Wojciechowski, Nicole Bayne, Justin Barrett , Nino Mohammad

Helpful 0

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Feb 23, 2024 -

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department, Jackie. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

February 15, 2024

Dealership Rating

Employee Rating

The service writer was polite The speed of the repair was quick Had no issues with the car upon return I would recommend this dealership to everyone was quick Had no issues with the car upon return I would recommend this dealership to everyone More

by Abiondo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Ikram "Ike" Alam

Helpful 0

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Feb 20, 2024 -

Arlington Heights Ford responded

We really appreciate the kind recommendation, Abiondo. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Arlington Heights Ford Team

February 10, 2024

Dealership Rating

Employee Rating

I’ve been a customer of AH FORD for several years now both on the service and sales side and have always been treated with the utmost courtesy and respect. Service advisor Kevin Juarez is patient and goe both on the service and sales side and have always been treated with the utmost courtesy and respect. Service advisor Kevin Juarez is patient and goes beyond expectations to help and solve all concerns! More

by tmjrohr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Joe Baez, Victor Villanueva

Helpful 0

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Feb 14, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

January 09, 2024

Dealership Rating

Employee Rating

Absolute best service department. Employees completely committed to delivering excellent service, knowledgeable about their products. Employees completely committed to delivering excellent service, knowledgeable about their products. More

by Hockeymom90230

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 11, 2024 -

Arlington Heights Ford responded

Thank you for your kind words. We feel our service department is what makes Arlington Heights Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Arlington Heights Ford Team

December 09, 2023

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Employee Rating

The service i received was excellent and the staff was very kind and went above and beyond for the services I had done. very kind and went above and beyond for the services I had done. More

by Marly

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr. , John Rodriguez

Helpful 0

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Dec 11, 2023 -

Arlington Heights Ford responded

At Arlington Heights Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Marly! Sincerely, The Arlington Heights Ford Team

November 30, 2023

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Employee Rating

AH Ford is a fantstic dealership, and Kevin is an awesome Service advisor. He made sure to keep me updated and was very clear about what was happening with my vehicle. And the valet service where they pick u Service advisor. He made sure to keep me updated and was very clear about what was happening with my vehicle. And the valet service where they pick up my car and deliver it back to me after service - I don't know if any other dealers do this, but it's a huge timesaver for those of us that live close enough to take advantage of it. More

by msg96

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 01, 2023 -

Arlington Heights Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Arlington Heights Ford Team

November 17, 2023

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Employee Rating

Elliott is my “go to” for all my family car needs. I have purchased 6 cars from him because he is honest and helpful and I trust him. I have purchased 6 cars from him because he is honest and helpful and I trust him. More

by blnobleza

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Elliott Reichel

Helpful 0

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Nov 21, 2023 -

Arlington Heights Ford responded

Thank you so much for the wonderful review of your experience at Arlington Heights Ford. Elliott is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, The Arlington Heights Ford Team

November 04, 2023

Dealership Rating

Employee Rating

It was clean and everyone was courteous. I really appreciate the effort everyone gave to make it a positive experience. I really appreciate the effort everyone gave to make it a positive experience. More

by ejcmartinez

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 07, 2023 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

October 02, 2023

Dealership Rating

Employee Rating

Great customer service I was helped right away and service was done when promised I will be returning for all my service needs on my vehicle service was done when promised I will be returning for all my service needs on my vehicle More

by Dealer192004

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Ursin

Helpful 0

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Oct 05, 2023 -

Arlington Heights Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Ford Team

September 06, 2023

Dealership Rating

Employee Rating

The dealership always goes out of there way to make sure your needs are addressed your needs are addressed More

by excellroadservice

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Ikram "Ike" Alam, Lou Alfano, Anthony Wojciechowski, Nicole Bayne , Kenny Holiday, Lunoni Mahdu

Helpful 0

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Sep 11, 2023 -

Arlington Heights Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

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