"THE BEST experience ever"
I called Larry for a Ford Escape. Drove the poor guy crazy for 3 days. He never lost patience with me. When I finally showed up lucky Larry had gone home and I finished up and bought the car with Kevin. Both of these guys were great. Nice, professional, and explained everything. No slippery sales stuff. Everything up front and honest. Even the finance guy was very up front and nice. All around great HONEST people. Will do biz here again
"Outstanding Customer Service and Pleasant Atmosphere"
One of the best car buying experiences to date. Kevin is knowledgeable and friendly. He helped me along the way and felt much more of a friend than he did a salesman. I was able to walk out of the dealership with a great deal and a smile on my face. Outstanding customer service all around!
"the BEST Mazda Dealership in OC"
- aigh rull
Staff is very knowledgeable, helpful, and will find different ways to make your purchase/lease be possible. KEVIN helped out a lot starting from my inquiry over the phone all the way to answering questions and helping in setting up features on the car after acquiring it. Thumbs up to this guy for all the help he provided (even after the dealer is closed) and for the sincerity of his service.
"The Mazda Experience @ Tustin"
From browsing to purchase, and the days after, the team at Tustin Mazda makes you feel at home!
We were greeted by Kevin Keogh, asked questions, sat in several models, talked about family, and left. No pressure. Just great information about their service and cars. Next day, we met with Robert Nelson to test drive, tour inventory, ask more questions, and we decided-the search ends here at Tustin with Mazda.
Our next car was here. Our questions and minor concerns ironed out by experienced and thoughtful people- Kevin, Robert, Tony, & Lori, our deepest gratitude to you. Closing our Mazda experience was a heartfelt welcome and gratitude from the owner, John Patterson- your leadership and care are also demonstrated by your staff.
We'll never forget the giant red bow on our the car, the first set of photos in a pretty cool collage, the driving experience afterward, but most of all, we will always remember the service excellence from our new Mazda family!
"Impeccable service. Extremely knowledgeable and friendly!"
This past Sunday my wife and I came to trade in my little FRS for a brand new Mazda CX-5. Kevin Keogh was beyond a pleasure to work with from beginning to end. He made sure we got everything we needed and made sure we had the best possible experience. From final test drive to signing the papers, I have never felt more comfortable buying a car in my life. Not to sound cheesy, but it truly feels like you are part of a family at Tustin Mazda. I highly recommend asking for Kevin if you are thinking about purchasing a Mazda. His knowledge is impeccable and he makes sure you leave more comfortable than when you walked in. In conclusion, my wife and I are beyond impressed. Thank you Kevin and Tustin Mazda!
"Amazing Customer Service! Knowledgeable! Kevin is Great!!"
- CML Mazda 6
I purchased a Mazda 6 with Kevin Keogh. Kevin was awesome!! He got me a great price!! His knowledge & continued customer service. Made for a overall purchase experience that I would 100% reccomend!! Tustin Mazda is a great dealership! I love my Mazda 6!! Kevin will be my go to guy. For all future Mazda purchases!!
I thank him again!!
"Keogh is the Man!"
Truly enjoyed my car buying experience with Kevin Keogh. Bought 2 cars with him! It was stress free an time friendly.
I definitely would recommend Kevin and Tustin Mazda!
"Mazda's Boomer's Best"
- Ko's car
This review is for all the baby boomer generation searching for a new car after driving your current car into the ground for 17 yrs. We "boomers" are loyal to brands, hard working and love our independence and freedom for as long as we can. So it is unusual that when I needed a car my brand disappointed me. I set out one Sunday to look for a new car, to downsize a bit and keep my payments to under $400. To get the color I wanted with the amenities I needed to be safe into my golden years as I intend to run this car into the ground as well. I went to this dealer first and found a car that I really liked and the sales person quoted me a price. But to do my due diligence I went across the street to Mazda to see what they had to offer. There could not have been a more different experience between the two dealerships. One corporate looking, cold, no one was friendly. The other was more communal but still professional looking. Kevin spoke to me first and had people in his office (I could see his office with people in it, as all the sales person's offices encircled the lobby area with large glass windows and open doors-transparency). Kevin quickly asked me what my car buying goals were and then introduced me to Shaun McCray. Shaun was down to earth and took the time to explain to me the new things cars had to offer since I bought my old car in 2001. He understood my goals and gave me a written quote of the car I liked on their lot. He understood when I needed time and another go at the dealership across the street. It took a lot for me to switch to another brand that I had been loyal to since I was old enough to drive. But I did. Best price, best treatment, best understanding my needs and my process. I believe I will have a good relationship with this dealership for the life of the car, or me-Ha. Kevin was warm and inviting and Shaun was absolutely a "real" personality. No pressure to buy, no inflating comments. Just professional courtesy, knowledgable and genuine people.
I had the pleasure to work with Kevin Keogh on our new CX-5 purchase. We visited the dealer many times and each time Kevin was extremely helpful and very patient. We felt no pressure during the entire process. Not once did we hear "What can we do to get you to take the car home today?". I made a couple of phone calls to the dealer to get some information and Larry was able to help promptly. Overall it has been a very positive experience in dealing with Tustin Mazda. The staff are friendly and helpful. I highly recommend this dealership.
"Very helpful bunch of people"
Kevin helped me out immensely on a trade-in to get the best possible deal on a new Mazda 3 sedan. The way he treats his customers should be lesson in any sales training manual. He is very polite and gives out honest opinions, and follows up with you after the sale. Go Kevin!