I love working with Kevin. Very professional and helpful. He is why I drive to Knoxville instead of Kingsport. It is all about the customer service. Coming from Greeneville and being a two Lexus family, that says a lot!
"Kevin was friendly, prompt, and knowledgeable "
Kevin, my service advisor, was prompt and helpful in all communications. When I didn't want to complete all the services recommended in the 90k-mile service, he wasn't pushy and was understanding of my reasoning. Some of the service costs at the dealership are high, but that is to be expected at a luxury manufacturer dealership (the oil change is actually rather inexpensive, but the auxiliary services such as engine and cabin air filter change, key fob battery replacement, etc. can be pricey). The loaner-vehicle is always incredibly convenient (and fun), and I appreciate that the vehicle receives a complimentary wash during every service visit. If all I need is an oil change and multi-point inspection, or if there is a more major problem that needs to be diagnosed with my Lexus ES 350, I will always take it to the dealership. I was surprised to find that they hadn't replaced all of the plugs to re-affix the plastic molding that covers the engine components (removed during multi-point inspection, presumably, at least to check the engine air filter), but that is not a huge deal.
- Grandad 123
I was tied up in traffic on I-75 and was 45 minutes late. Everyone was very accommodating and got me out at a reasonable time. I did consider the price pretty high, though.
"Everything about this Lexus dealership is top notch."
I traded my RX 300 which was bought at this dealership 17 years ago for an RX 350. All of the employees from service to sales have excellent customer service skills and Conner made buying a car a pleasant experience. Brook spent over an hour reviewing all of the technology and helped to set up the programs. Add the luxurious feel and quality of driving a Lexus to the convenient location, Saturday service, courtesy vehicles, and nice waiting area, and this dealership rates at the top in my book!
"Recall on my airbag"
Every time I come to Lexus of Knoxville I know that I am going to get great service. They take proud in there workmanship. Excellent and very knowledge.
"Regular service "
I scheduled A 25,000 mile check up and all was handled in a very timely professional manner. And the vehicle was ready when promised. Another great experience
We have been working with Lexus of Knoxville since 2015 and they continue to provide excellent service! They have made a returning customer out of me.
"Lexus of Knoxville Rocks!"
I’ve simply come to the expectation of a great experience because it happens each and every time with this Lexus team!
Special thanks to Jamison, Michael and Hunter... for their expertise, knowledge and professionalism. They do not waiver on customer service. Dependable and positive !!!
"Easy and convenient "
Friendly receptionists and service reps. Quick response time and good quality service. Did not buy from other dealers because of the dealer’s reputation and have not been disappointed.
Got in super easy! No waiting for loaner, no waiting when finished. couldn't ask for an easier way to get service on your vehicles!