Kevin Rock
Kevin Rock at BMW of Palm Springs
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Kevin Rock

Finance Director

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.5
85 Reviews

Dealership Experience

7 yrs, 8 mos

Industry Experience

27 yrs, 4 mos

Languages Spoken

English English

4.5

85 Reviews

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85 Reviews of Kevin Rock

March 30, 2024

Dealership Rating
Employee Rating

Start to finish, the best car buying experience ever. Website was an excellent tool to narrow the options. Salesperson was accessible and easy to work with. The sales transaction was simple since it w More

by LENFOSTER
Recommend Dealer
Yes

Other Employees Tagged: Brad Williams

March 22, 2024

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Employee Rating

Great service , will recommend to all my friends and family , I will get a new car soon More

by panamena3
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

March 19, 2024

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Start to finish, the buying experience was excellent. It is so much simpler when you are able to make it a cash transaction. More

by LENFOSTER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brody Williams

March 08, 2024

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place was very clean and inviting and sales people were not overly pushy also everything that was promised was accomplished More

by scottlyap
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Recommend Dealer
Yes

Other Employees Tagged: Angel

January 24, 2024

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Our service advisor Sandy was off the charts. Sandy always goes above ad beyond for us. Service is in and out quickly unless they have to order parts. We are always able to get a loaner w More

by Sghanson
Service Price Transparency
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Recommend Dealer
Yes
Jan 25, 2024

BMW of Palm Springs responded

Thank you for your wonderful feedback! We're thrilled to hear that Sandy, your service advisor, goes above and beyond for you. Providing quick service and offering loaner cars are essential aspects of our commitment to customer satisfaction. We're grateful for your loyalty to our BMW team, and we look forward to continuing to provide excellent service for you. Safe travels, and thank you for choosing us as your automotive partner!

January 19, 2024

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The rep was outstanding, but received the car back with service messages. It was the rep who cleared out the error messages. I ‘ve been receiving advertisements for 10% discount, but it was not applied to More

by z-8770
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner

Jan 25, 2024

BMW of Palm Springs responded

We appreciate your feedback, and we apologize for any inconvenience you experienced. It's concerning to hear that the service messages were not cleared initially, and we understand the importance of accurate billing. We'll address this matter internally to ensure it doesn't happen in the future. Please contact our customer service team directly so we can investigate the discount issue and work towards a resolution. We value your business and appreciate your understanding. Thank you for bringing this to our attention.

January 17, 2024

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Very kind and helpful in what needs to be done Bryan is very helpful with my needs More

by DENNISMARTA25
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We appreciate your kind words about Bryan's assistance. We're glad to hear he was very helpful in addressing your needs, and we look forward to serving you in the future.

November 18, 2023

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Definitely identified some real underperforming electrical issues. Made the move to correct it. Technically it should correct the underperformance. More

by PETER.STAROV
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

Thank you for bringing the underperforming electrical issues to our attention. We're glad to have identified and corrected them to enhance the performance of your vehicle.

November 07, 2023

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Employee Rating

I’ve been leasing BMW’s for 12 years, my experience has been 95% positive.. The negative was my recent experience terminating my lease when it expired. I leased BMW’s for 12 years and I wanted to continue. More

by psidotti
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Juan Sanchez , Angel Gomez…great experience

Dec 06, 2023

BMW of Palm Springs responded

We're sorry to hear about the challenges you faced during the lease termination process. Your loyalty is important to us, and we appreciate your 12 years of being part of the BMW family. We understand your concerns and are here to assist you. Please contact our financial department to discuss your situation further.

October 29, 2023

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Employee Rating

Sandy is a terrific service counselor. She is knowledgeable, communicative and caring. She is very responsive to all manner of communications. She provides updates as needed and insures More

by fred58
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Williams, Sandra Monson

Dec 06, 2023

BMW of Palm Springs responded

Thank you for recognizing Sandy as a terrific service counselor. Her knowledge, communication skills, and caring approach make her an invaluable member of our team. We're glad to hear about the positive impact she has on your service experiences.

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