Dealership Experience
7 yrs, 8 mos
Industry Experience
27 yrs, 4 mos
Languages Spoken
English
85 Reviews
Write a Review85 Reviews of Kevin Rock
March 30, 2024
Start to finish, the best car buying experience ever. Website was an excellent tool to narrow the options. Salesperson was accessible and easy to work with. The sales transaction was simple since it w Website was an excellent tool to narrow the options. Salesperson was accessible and easy to work with. The sales transaction was simple since it was a cash deal. Service after sale (arranging for window tinting) was straightforward. More
Other Employees Tagged: Brad Williams
March 22, 2024
Great service , will recommend to all my friends and family , I will get a new car soon family , I will get a new car soon More
Other Employees Tagged: Joe Lopez, Bob Hogan, Orlando Welsh, Juan Sanchez
March 19, 2024
Start to finish, the buying experience was excellent. It is so much simpler when you are able to make it a cash transaction. It is so much simpler when you are able to make it a cash transaction. More
Other Employees Tagged: Brody Williams
January 24, 2024
Our service advisor Sandy was off the charts. Sandy always goes above ad beyond for us. Service is in and out quickly unless they have to order parts. We are always able to get a loaner w Sandy always goes above ad beyond for us. Service is in and out quickly unless they have to order parts. We are always able to get a loaner which helps immensely. Love our BMW team and wouldn't drive any other vehicle out there. More
Other Employees Tagged: Michael Pope, Sandra Monson, Doug Clark, Bob Hogan
January 19, 2024
The rep was outstanding, but received the car back with service messages. It was the rep who cleared out the error messages. I ‘ve been receiving advertisements for 10% discount, but it was not applied to service messages. It was the rep who cleared out the error messages. I ‘ve been receiving advertisements for 10% discount, but it was not applied to either of my 2 services. More
Other Employees Tagged: Chris Hapner
January 17, 2024
Very kind and helpful in what needs to be done Bryan is very helpful with my needs very helpful with my needs More
Other Employees Tagged: Brody Williams, Brad Williams, Bryan Gacayan
November 18, 2023
Definitely identified some real underperforming electrical issues. Made the move to correct it. Technically it should correct the underperformance. electrical issues. Made the move to correct it. Technically it should correct the underperformance. More
Other Employees Tagged: Justin Luettjohan, Veneisha Foster, Joe Lopez, Freddy Valenzuela, Doug Clark, Bob Hogan, Savanna King , N/A
November 07, 2023
I’ve been leasing BMW’s for 12 years, my experience has been 95% positive.. The negative was my recent experience terminating my lease when it expired. I leased BMW’s for 12 years and I wanted to continue. been 95% positive.. The negative was my recent experience terminating my lease when it expired. I leased BMW’s for 12 years and I wanted to continue. (…with Indigo Palm Springs for the two years I lived here.) Current economy made that not possible, I had to buy out the lease. It wasn’t a good experience. I expected being a customer for so long and having excellent credit, I’d get a preferred interest rate…and the transaction would be seamless. Not so much. Purchasing the vehicle is costing $250 per mo more than when I was leasing. Being retired and on a fixed income, it’s made things difficult for me. That said, my views of BMW (and Financial) are not what they were. If and when the economy improves I may not return as a customer. More
Other Employees Tagged: Juan Sanchez , Angel Gomez…great experience
October 29, 2023
Sandy is a terrific service counselor. She is knowledgeable, communicative and caring. She is very responsive to all manner of communications. She provides updates as needed and insures She is knowledgeable, communicative and caring. She is very responsive to all manner of communications. She provides updates as needed and insures that everything is done well. More
Other Employees Tagged: Brad Williams, Sandra Monson