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Back Roads Automotive
Chesapeake, VA
542 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
October 12, 2023
Bought a 2011 gmc Sierra didn’t know the front end was
rust out and after I sign the dotted line they threw me away… Told me they were in business to make a profit and that was it never again.
More
by rcj1984
August 19, 2023
I would highly suggest having an auto mechanic look at
the vehicle before you purchase from here. I didn’t, big mistake.
You purchase vehicle “as is” , the sales contract states several times they’re not
More
by tj2217
Employees Worked With
Not listed
March 25, 2023
I took my daughter to buy her first financed car.
Jim and Brian were so awesome! Felt no pressure like other dealerships. And they even gave her pointers on how to increase her score more to get her
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by Peters
Dealership Inventory (102 Vehicles)
Photos & Amenities
- Free WiFi
- Free Loaner Cars
- Pet Friendly
- Instant Financing
- After Hours Drop-Off
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Television
- Free Coffee
- Vending Machines
- Home Delivery
- No Contact Transactions
- Virtual Appointments
- Vehicle Sanitization
- Home Test Drives
