"The Sales staff were excellent. The Finance department..."
The Sales staff were excellent. The Finance department was very helpful and I recommend them all. The device staff made the changes to my new vehicle.
"My experience has been very good. Gilbert, Steve and Kim..."
My experience has been very good. Gilbert, Steve and Kim took the time to explain the vehicle and financing to me. I would recommend them.
"Very professional company all people very nice they also..."
Very professional company all people very nice they also do very good work Had trailer hitch. Running boards installed the same day I went in thanks
"Great experience from start to finish with this team at..."
Great experience from start to finish with this team at Klaben. I was approached by Jeff who saw me walk in and start looking at a gladiator. Although i knew what i was interested in, Jeff took the time to review options and what stock they had at the property. I never had a jeep so he walked me through some basic functions as wel as sharing some stories of customers and even his neighbor. He demonstrated how easy popping the T tops off.
After browsing a couple other jeep dealers and listening to their pitches, i immediately knew i was headed back to Kent to work with the Klaben team. Chris was great and picked up where Jeff left off and was not pressuring, not engaging in the back and forth game which i could appreciate after the other dealer experience.
Chris worked with Tim in honoring the online pricing and making me a fair offer ok my trade in.
Chris was thorough and patient throughout the next couple days while i waited for my bank funds. He kept in contact and made himself available first thing when they opened monday to get me in my new ride. The sale was done, but it didnt stop there! We spent a good 45min while he ensured i was comfortable wirh options inside the jeep with him helping me hook up my phone, register the u link app, serius radio and even demos on taking the doors off.
Couldnt ask for a better experience and i would recommend both Chris and Jeff to work with.
"Great service, dropped truck off the night before for..."
Great service, dropped truck off the night before for oil/ change & tire rotation. Called at 8:10am it was already done. Klaben has been great from leasing my last truck to purchasing my 2020.
"This is my second Jeep with Klaben and they have me as a..."
This is my second Jeep with Klaben and they have me as a client for life. They went above and beyond once again. From the sales Dept with Dave Mott and Justin Bolen to the finance dept with Kim and lastly the service dept with Cory and Brandon. They’ve made the process easy and fast and got me exactly what I wanted. I’ve always had such a great experience with everyone there. They are personable, helpful and I don’t have one bad thing to say about the Klaben team. Rich Klaben has done a phenomenal job with choosing his team. Thank you all for everything. Anyone looking for a lease or buy I highly recommend them!
"I recently purchased a new 2021 Wrangler JL Unlimited..."
I recently purchased a new 2021 Wrangler JL Unlimited from this dealership. I got a good deal on the sale price and financing, and I appreciate how honest and straight forward everyone was. Nobody tried to upsell me or sneak in extra fees. If you go, I recommend working with Gina. I'm very happy with my new Jeep and my experience there.
"John Coco was wonderful to work with. He is a quality..."
John Coco was wonderful to work with. He is a quality person who is an asset to your company. I strongly recommend anyone looking to purchase a vehicle, use him.
"I bought a 2018 Chrysler Pacifica several weeks ago. I am..."
I bought a 2018 Chrysler Pacifica several weeks ago. I am happy with the vehicle we got and the price of the vehicle. Our sales person was Christopher Hamilton and he was very knowledgeable on showing us the vehicle. It was a pleasure working with him and the finance dept. at Klaben. I’m looking forward to having this vehicle many years.
"This was the best used car buying experience from start..."
This was the best used car buying experience from start to finish. John was so easy to work with, and Kim in Finance wrapped it up. Simply amazed. I will definitely be a repeat customer without a doubt; all other dealerships would just fail in comparison after this.