Ancira Nissan

On December 28th, 2023, I brought my Infiniti to Ancira Nissan for a routine oil change. I have used Ancira for the past eight years. I was a loyal customer, giving them high recommendations in the past. B Nissan for a routine oil change. I have used Ancira for the past eight years. I was a loyal customer, giving them high recommendations in the past. But sadly, they were not loyal to me. I received a call from the service advisor that my vehicle was ready for pickup. He also informed me that my central drive belt was torn and needed to be replaced. The service tech sent him a photo to show me. There were eight other recommendations totaling around 3k. What concerned me was the technician didn’t check my tire pressure or top off all my fluids, but they were quick to recommend 3k worth of repairs. I then arrived shortly after that and met with the service advisor. He showed me a photo of the broken belt and told me that part of it had broken off my central drive belt. The service technician also wrote on the “customer detailed copy” that I had a torn belt. I declined all their recommendations. When I arrived home, I inspected my central drive belt, and it was intact and had no damage. I then called the service advisor and asked for a photo. After receiving the photo, I sent the picture to a neighbor who used to be an ASE Certified Tech for his opinion. I then drove my vehicle to his garage, and we used his 4-post car lift to inspect my vehicle. He also confirmed there is no damage to the central drive belt. We also reviewed every recommendation on the CDC; my vehicle only needed rear brakes. I then met with the service manager on December 30th, 2023, to discuss my concerns. In that meeting, he told me he asked the tech if that piece of torn belt came from my central drive belt, and the tech told him that it did. He asked me to bring in my vehicle on January 2nd so he could inspect and confirm any damage or tear from the central drive belt. He and 4 other techs confirmed there were no signs of physical damage. While we were in the garage, another employee named Travis arrived and inspected my belt, and he insulted me by saying that the broken belt was already there because it came from another belt. Not only did Ancira Nissan take responsibility for misrepresenting needed repairs, but they also told me that my accusation was unfounded. I have a photo and written evidence (photos will upload) from them that I had a torn belt that mt belt needed to be replaced. What would your perception and suspicion be if this were your vehicle? If they make recommendations on needed repairs, you better confirm before authorizing. I LOST ALL TRUST with Ancira Nissan. More

I recently brought a Gold Certified 2021 Nissan Altima. The vehicle was making noises while driving, USB ports did not work, unable to use Apple CarPlay, and overcharge with hidden fees. I also encountered The vehicle was making noises while driving, USB ports did not work, unable to use Apple CarPlay, and overcharge with hidden fees. I also encountered rude management (Donny Ahmadpour), and was told I was stuck with the vehicle. This experience has been a nightmare. I would like the owner to reach out to me! I wish our sales representative Hari Bhardwaj would have explained the Gold Certified exchange program to us knowing we was having issues with the vehicle. More

This has to be the most frustrating dealership to work with they sold me a brand new car and when they drove it up to me it had a dent in it with they sold me a brand new car and when they drove it up to me it had a dent in it More

Ancira Nissan is a high-quality dealership that has the best deals in San Antonio. My salesman Mr. Angel is the top seller for 5 years in a row and based on the great work he does he will probably make it best deals in San Antonio. My salesman Mr. Angel is the top seller for 5 years in a row and based on the great work he does he will probably make it 6. Skip the mom-and-pop stores, don't bother with the competition, and choose quality for yourself. More

Service manager was very unprofessional, performed a service that was not authorized, then he wanted to charge me to leave the car the way it was brought in, I will take my other Nissan vehicles some pl service that was not authorized, then he wanted to charge me to leave the car the way it was brought in, I will take my other Nissan vehicles some place else for service from now on. More

made buying our new frontier easy thanks to monwell . he went above and beyond.thanks he is very pleasant and listens to our needs. did not try to push anything on us. i would go to him again and again he went above and beyond.thanks he is very pleasant and listens to our needs. did not try to push anything on us. i would go to him again and again More

I had a wonderful experience with Shane as my salesman. He stuck with me in a situation that caused me to have to wait for a while before I got into my cute little Nissan Sentra. Wonderful experience I was He stuck with me in a situation that caused me to have to wait for a while before I got into my cute little Nissan Sentra. Wonderful experience I was not there for very long. Explained everything very well. More

Shane was very helpful and accommodating from the beginning when he opened the door and welcomed us.He was pleasant and truly patient with us considering we don’t know about cars ,explaining and answ beginning when he opened the door and welcomed us.He was pleasant and truly patient with us considering we don’t know about cars ,explaining and answering our questions knowledgeably. More

Very friendly and professional! Monwell kept me informed during the whole process of getting the car. Overall, he's a great dealer! Monwell kept me informed during the whole process of getting the car. Overall, he's a great dealer! More

Provided service took an entire day longer than I was told it would it take. told it would it take. More