Kirk Kapple

The team that took care of us was outstanding! Noure Benelalija, Robert Valencia, Kirk Kapple, Noure Benelalija, Robert Valencia, Kirk Kapple, More

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Noure was a great salesman and Kirk with the management team were a great team team were a great team More

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After a big hiccup where I ordered a green Tacoma and was told my truck came in, only to find out it was white (the last color I'd pick). Kirk was very apologetic and made it right, Green Tacoma came in a fe told my truck came in, only to find out it was white (the last color I'd pick). Kirk was very apologetic and made it right, Green Tacoma came in a few months later and I'm happy with the rest of the process. I'd suggest making sure that you all explain the "ordering" process more clearly to potential customers... you aren't actually ordering anything, just suggesting what someone wants and praying Toyota will allocate it to the dealership, eventually. I'm sure there is a more elegant way to put it to the customer, while keeping the customer engaged and yourselves honest. More

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Great house jjjj jjj jjj jjj jjj jjj jjj jjj jjj jjj jjj jjj jjj jjj jjj More

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Wonderful team to work with. It’s a very stressful time to buy a car right now with the shortages and they set me up with a new car within the time period promised. to buy a car right now with the shortages and they set me up with a new car within the time period promised. More

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I recently drove from out of town to Toyota of Santa Fe on 12/2/21 to inquire about a vehicle. I met with the salesperson Anthony. I needed the evening to think about my purchase. On Friday 12/3/21 I reach on 12/2/21 to inquire about a vehicle. I met with the salesperson Anthony. I needed the evening to think about my purchase. On Friday 12/3/21 I reached out to my salesperson to begin the process of purchasing the vehicle. However, the salesperson was on his day off and was unable to assist until Saturday. Saturday 12/4/21 I spoke with my salesperson and the finance department. I was approved and was asked to put down a $500 deposit. I gave my card information to them and then received a call back a few minutes later that the truck had been sold. This was of concern to me as I had already been in the process of purchasing the vehicle. I called asking to speak with a manager and was transferred to a gentleman named Kirk who stated he would call me right back after he looked into things. He did not call. I tried calling him back and left a message. Later in the day the salesperson stated the other individuals were still attempting to qualify but had yet to for the truck and asked if I was still interested. I was interested but he stated he would need to get back to me on Monday. On Monday my salesperson reported the truck sold. I called again asking to speak with a manager and left a message asking for the general manager to call me. As of 12/7/21 I still have not heard back. It is very unfortunate the way the transaction was handled as well as the avoidance of communication with a customer. I had high expectations of Toyota but unfortunately, they fell short with the customer service and their ability to convey information. As a customer who was working on purchasing a vehicle, I would not expect to have a vehicle be sold to another customer in the middle of my transaction. as of 12/7/21 @ 12pm I still had no response from Management. More

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No 'Buddy in this Business' and Worst Car Buying Experience. We were serious about buying a vehicle, and found one we liked. We were in the process of negotiating a price when they suddenly sold it out from und We were serious about buying a vehicle, and found one we liked. We were in the process of negotiating a price when they suddenly sold it out from under us to another customer who arrived after us. TOTALLY UNPROFESSIONAL. I would not trust Trini Gallegos, Sean Starkweather or Kirk Kapple in a purchase again. We spent hours waiting on a response to our counter-offer. All the while they were negotiating with a second buyer!!! The manager on duty, Lee Roybal, was somewhat sympathetic, and said the General Manager would be contacting us the following day. We never received a call back. SHAMELESS and UNTRUSTWORTHY. There was certainly no "Buddy in the Business" for us at Toyota of Santa Fe. Bottom line - we went back to Albuquerque and bought a vehicle that same day from American Toyota, where we had an excellent experience. More

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Excellent Service Enjoy working with the employees. Kirk K is always there to assist. That's why we keep going back for vehicles. Employees don't push to purchase a veh Enjoy working with the employees. Kirk K is always there to assist. That's why we keep going back for vehicles. Employees don't push to purchase a vehicle. More

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Halle is Awesome! Not into high pressure sales. Halle worked hard over the course of several visits to help us get the truck we wanted at a fair price. Not into high pressure sales. Halle worked hard over the course of several visits to help us get the truck we wanted at a fair price. More

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Easy to work with I worked with American Toyota in Albuquerque and they would not give me a straight answer to any simple question I had. I then came to Santa Fe Toyot I worked with American Toyota in Albuquerque and they would not give me a straight answer to any simple question I had. I then came to Santa Fe Toyota and all my questions were quickly answered. They were very easy to work with. Even though Santa Fe is a far drive for me, it was worth it. More

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