"Worst Car Buying Experience of my Life! And I am 59"
I Love the new Car but, this was the Worst car buying experience of my life! And I am 59 years old.
If I would have only known and checked all the reviews before, I would very purchase a car from Gurnee Hyundai. After negotiating over the phone with Leonidas Garcia for the cost of his new car and what they would pay me for my old car, I went in and still had to negotiate for over 3.5 hours on what he said he would do.
After I signed the hand written contract of what the bottom line was I agreed and they agreed, when I went into the finance office the official paperwork was correct on the bottom line, but Leonidas Garcia padded the cost of the tax, documentary services & plate transfer fees and put them back in the top part of the cost of the new car and the paint shield. They sold from me $459.99 I agreed on the cost of the new car, the cost of the paint shied and what they were going to give me for my car. The other changes should have been accurate not inflated! I spent over 4.5 hours to purchase a new car.
Then they only gave me one key and I when I went back in to get one Leonidas Garcia actually said did you negotiate for a 2nd key. Service got me one after a month long talk with Hyundai and spending over 13 hours in the sales office.
I caught them in about 8 different lies.
I hope you see this before you make a purchase from them and be very careful or better yet don’t go there. They will ripe you off.
"I was sold a car with mechanical issues, the salesmen are..."
I was sold a car with mechanical issues, the salesmen are sexist, the finance team is unprofessional, communication is lacking, this dealership truly is pitiful. But if I had to say something positive, they did follow COVID related safety protocols!
Other Employees Tagged:
, Reza — texts me at unprofessional hours to ask for paperwork that should’ve been dealt with at the dealership
Overall it was good experience. I worked with Kris. He was great to work with. Very knowledgeable about the Kona I purchased. He went over the vehicle and ALL it's features very thoroughly. I have had to contact him a few times after purchasing the car, and he continued to very helpful.
"Staff was very friendly and willing to work with me and..."
Staff was very friendly and willing to work with me and my budget! They had the exact car we were looking for and made it a very smooth process!
"The customer service was average. However, when closing..."
The customer service was average. However, when closing on the car, the dealership wasted a load of my time and tried scamming me out of thousands of dollars. On the first offer, they tried to give me a loan that was $68,000 for a $45,000 car. I spent way too much time trying to haggle with the dealership to get a fair deal on a car.
"Leased a 2020 Elantra"
Kris Paul was pleasant to work with and I'm excited about my new car. I was referred here by friends and I'm glad I went here.
"I would never recomented this company to purchase any..."
I would never recomented this company to purchase any car....I had a lot of problems with the car and they just ignore my calls and my appointments.Never again i will have any bussines with them...Mike Lemm is the biggest liar...
"Good service and knowledge about the car I bought. I will..."
Good service and knowledge about the car I bought. I will recommend this car dealer to all my friends and family. Kris was very good and I recommend using him.
"Kris was fantastic he knows so much about the vehicles I..."
Kris was fantastic he knows so much about the vehicles I was interested in, really described and answered all the questions I had about the vehicle I’ve always wanted. I appreciate the time he took and patience he had with me. Great guy
"Excellent experience. I bought a 2020 Santa Fe Limited..."
Excellent experience. I bought a 2020 Santa Fe Limited and the process was smooth and fast from test drive to final sale. Kris and Brian from sales were very helpful and showed me different vehicles until I made up my mind. A big thank you to Mike Lemm from Management who was very calm , knowledgeable and professional . First time I shopped to this dealer but it worth a 40 mile drive, I got the best price for the vehicle.