I had a wonderful experience purchasing a new vehicle here. Krystal was fantastic and made the entire process painless and quite enjoyable. Krystal deserves a pizza party at the very least. Preferably a bigger bonus...Employees like her are what make employers like Jim Norton successful. The lady at the front desk was very nice as well! Thank you all!
"Excellent sales service"
The car I found online turned out to not have the right options I was looking for. Krystal and Heath found a vehicle with the correct options and went above and beyond to get me in the car I wanted. Will definitely recommend to others.
- Machin, Ivette
Process was ok, salesperson was awesome but dealer gave me the car dirty in the interior( dirty spots and spills) Shy in customer service was not focused on guide me he was paying attention to his cel phone and talkative to coworker
Greeted right away, Krystal was excellent to work with! Lee in finance made the experience even better. I would recommend them to anyone in the market for a vehicle.
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"Buying a used vehicle "
I was very pleased with the treatment and the above and beyond work ethic of Krystal she was amazing! The constant helpfulness and and customer engagement she gave was through the roof. I would highly recommend her trying anyone I know buying a vehicle, the love and compassion she has for her clients is outstanding!
"Glover Highlander Purchase"
- Glover, David
The most positive part of our purchase was the young lady that was our sales person. Krystal was polite and very honest with us. After her however, the experience wasn’t so positive. We were at the dealership for over four hours making this transaction. There were times we wanted to just forget it and leave. The staff was nice enough but the process was ridiculous for lack of a better word. We are happy with the purchase but the process needs to be more streamlined. Also we felt we were buying from what was the best car company in the world. The pressure to buy an extended warranty was over the top as well. Made us feel like we weren’t buying from a quality brand. Again, thank goodness for Krystal. We bought the vehicle because of her! If we do trade again with Jim Norton it is my hope you don’t have to block off half a day for the purchase!
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