- Cadillac lover
This vehicle, that caught my attention, was first found online. After entering personal information, shortly afterward, I was contacted by the Business Development Director, Kurt. Kurt assisted in setting up an appointment. My salesman, David and the Finance Manager, Chris made buying a vehicle pleasurable. They were both very professional and personable. Also, their knowledge of the relevant products was vast. This was my first Cadillac purchase and I look forward to continued expertise on future appointments for service.
Ultimately, the dealership was fine and highly average - there was nothing "bad" per se about the experience, but there was nothing extraordinary either. The price of the vehicle was completely reasonable, but I might have gotten ever so slightly shortchanged on my trade-in. Communication (specifically when it came to finance/$$ questions) was challenging, but never to the point where I felt like it was becoming an issue. The sales person, Bill, was great and actually seemed to care and never got to the point of being pushy as some salesmen in any industry can be. No matter how many times I told everyone that I did not want the VIN etching service, of course the charge ended up on my final P&S agreement -- the finance person tried to tell me that he "couldn't take it off" -- wrong (the State of CT makes it clear that this is an optional service). Oh -- and you "only deliver used cars with a 1/2 tank of gas" -- really? I'm paying you thousands of dollars for a vehicle and you can't fill it up? That's just cheap.
"Excellent experience "
- Heather R
I had an excellent experience at Scranton while buying my Acadia. Everyone I came across in the dealership was very friendly and knowledgeable. I would definitely recommend buying a vehicle from them.
"All they said it would be "
From the moment of contact with Kurt, we felt we were being treated fairly. Sage was able to work out a deal that was agreeable to all and we were able to drive away with the vehicle we wanted.
Thanks to all at Scranton
"The experience was more pleasant then any previous."
My experience was easy and went very smoothly. Dan was very nice to work with, helped me with my purchase choice, and brought me up to speed on my vehicle.
"Just bought a Buick here"
Real friendly environment everyone was really helpful throughout the whole process. Paul was my salesman he was genuinely enthusiastic and dedicated to helping me get the right car in my budget. I recommend this dealership over others around.
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"It was a quick process. "
This is my 3rd time buying a car at Scranton. Very professional and good service always. They give you a loaner so you don’t have to worry about rides.
"Great staff, but disappointed"
Every person we dealt with at this dealer was amazing. However, the car we were interested in was very dirty when we first saw it. We decided to go with the car, but we’re promsied the best detailing that would remove most of the marks/stains. When we received the car, it was awful. Stains everywhere and French fries and Doritos under the seats. The staff was great at attempting to reconcile the issue, but we were very displeased. Luckily we loved the car itself so much and it was exactly what we were looking for or we would have walked out.
" Enjoyable and very happy well taken care of "
My visit at Scranton motors was enjoyable and easy. Everyone there was very nice and professional. They help me out a lot with the new technologies that I was on a familiar with
"Paulie was simply amazing !"
I had been speaking with a girl on the phone prior to coming to Scrantons. I told her several times that I was not buying and that my just starting my search. Well that changed the moment we met PAULIE! The first thing I told Paulie was that I was just looking and was not buying today ! Paulie looked at me a serious as could be and said “Oh thank god sir cuz I’m not selling today but if you would like let’s test drive the the truck to Dunkin’ Donuts to get a coffee” he wanted a coffee lol. I don’t think I ever laughed so much on a test ride in my life ! I didn’t buy a truck Saturday. I bought Paulie . No one on this earth could of sold me a truck that day than Paulie. This guy is a pro ! I couldn’t be happier with my experience.and feel that I not only have a salesmen that I will use forever but I have a friend in Paulie! Great job !
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