BMW of San Rafael

Very poor communication from the service managers! Texting system and phone calls do not result in timely communication. Have to hunt down the service manager to get any answers. Texting system and phone calls do not result in timely communication. Have to hunt down the service manager to get any answers. More

Excellent personnel in sales (Artem), service advisor (Tom S) and service crew, vigilant GM. Disappointed that 4 new tires needed replacement after 15000 M; new car just turned two as thy say. Great (Tom S) and service crew, vigilant GM. Disappointed that 4 new tires needed replacement after 15000 M; new car just turned two as thy say. Great ride now . I thank you all. Kudos to Tom S., Artem M., Lucas and BMW team,Thank you, Barbara Walsh More

Gavin was amazingly helpful and responsive. Made the process super easy and painless. I would recommend Made the process super easy and painless. I would recommend More

I have always been pleased with the service providers at San Rafael BMW. Tim as continued my view. San Rafael BMW. Tim as continued my view. More

Advisors like Time Price are the best… thorough, clear and engaged. Level of communication is perfect and engaged. Level of communication is perfect More

Mark explained to me the type of service required and the cost. He requested my approval before doing the work. He contacted me when the work was done. cost. He requested my approval before doing the work. He contacted me when the work was done. More

Tom was wonderful and was able to promptly get me an appointment to being in my car. appointment to being in my car. More

Been visiting a lot of dealerships to find the best car for me. This was one of the few places that I didn’t feel pressured or anxious during my purchasing process. It was a relief not be inundated by text for me. This was one of the few places that I didn’t feel pressured or anxious during my purchasing process. It was a relief not be inundated by text messages and call after my first visit. Rob was very knowledgeable and answered all my questions even on his day off to support me. An easy, smooth and pleasant purchasing process. Highly recommend! More

Other than having to wait a little longer than I desired, the service was excellent the service was excellent More

I had a great experience with Bruce at BMW San Rafael. Rates were competitive and they moved quickly. Would highly recommend Rates were competitive and they moved quickly. Would highly recommend More