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Lacey Pfannenstiel

Overview Reviews (73) Inventory (479)

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Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

73 Reviews

Overview Reviews (73) Inventory (479)

4.9

73 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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73 Reviews of Lacey Pfannenstiel

November 30, 2025

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Employee Rating

Great communication from scheduling the service to picking up my vehicle. Service exceeded my expectations. picking up my vehicle. Service exceeded my expectations. More

by CHIP_HARRINGTON

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Chip! We're glad to hear you experienced great communication and that our service exceeded your expectations at Robert Brogden's Olathe Buick GMC. We appreciate your support and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

November 29, 2025

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Always great service. Professional, on time and great service. Thank you i recommend them highly Professional, on time and great service. Thank you i recommend them highly More

by NINAPOINTERHORSE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Nov 30, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the professional and timely service you received at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 25, 2025

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Great people good service. Great selection of cars to choose from. I would def recommend. Great selection of cars to choose from. I would def recommend. More

by t.fru

Verified Customer

Recommend Dealer

Yes

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Nov 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our team at Robert Brogden's Olathe Buick GMC. It's great to know you enjoyed our selection of cars and found our service to be to your satisfaction. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 22, 2025

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Matt and crew were great! Fixed my truck under warranty, no surprises. Highly recommended! Will return for service. Fixed my truck under warranty, no surprises. Highly recommended! Will return for service. More

by Vance

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Nov 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Vance! We're thrilled to hear that Matt and our crew at Robert Brogden's Olathe Buick GMC were able to assist you with your truck under warranty and provide a smooth experience. We appreciate your recommendation and look forward to seeing you again for your next service visit! Sincerely, The Robert Brogden Buick GMC Team

November 18, 2025

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Fast service, great customer service I was in and out and everyone was very friendly and helpful especially Lacey!! everyone was very friendly and helpful especially Lacey!! More

by lauren_smith0121

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Lauren! We're thrilled to hear that you had a fast and friendly experience at Robert Brogden's Olathe Buick GMC. Lacey and the team truly appreciate your kind words. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 14, 2025

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Incredible service by Matt from start to finish. Phone call to in-person visit was great! Phone call to in-person visit was great! More

by anthonytaran

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Nov 14, 2025 -

Robert Brogden Buick GMC responded

Anthony, thank you for your fantastic review! We're thrilled to hear about your incredible experience with Matt at Robert Brogden's Olathe Buick GMC. It's great to know that both your phone call and in-person visit met your expectations. We look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

November 01, 2025

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Staff was attentive and the experience was overall good. They addressed all my concerns and questions. They addressed all my concerns and questions. More

by tysonneedham

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 02, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Tyson! We're thrilled to hear that our staff was attentive and that your experience at Robert Brogden's Olathe Buick GMC was a positive one. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 31, 2025

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Employee Rating

In and out quick. Great service. Lacey was great to work with, will visit again. Great service. Lacey was great to work with, will visit again. More

by kent.hileman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 31, 2025 -

Robert Brogden Buick GMC responded

Thank you, Kent! We appreciate your kind words about your experience with Lacey at Robert Brogden's Olathe Buick GMC. We're glad to hear you received great service and that you had a quick visit. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 26, 2025

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Short wait time with excellent service! The staff kept me updated throughout, and the free coffee bar was a nice touch to help pass the time. The staff kept me updated throughout, and the free coffee bar was a nice touch to help pass the time. More

by GARY.C

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Gary! We're thrilled to hear that you had a positive experience with our team at Robert Brogden's Olathe Buick GMC. It's great to know that our service, updates, and coffee bar made your wait enjoyable. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 22, 2025

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Employee Rating

It has served me well for nearly 20 years. It is convenient I have bought all my cars there since coming to Kansas. Thank you It is convenient I have bought all my cars there since coming to Kansas. Thank you More

by RUSSHAYDEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Terrie Horton

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Oct 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Russ! We're thrilled to hear that Robert Brogden Buick GMC has been your go-to dealership for nearly 20 years, although based on your great feedback we wonder if you meant to post a 5-star review (1-star is usually negative). If you had a good experience we hope you will kindly update our rating, but if you have any concerns, please do not hesitate to reach out to us directly. Your loyalty means a lot to us, and we appreciate your continued support. We look forward to assisting you with your future vehicle needs! Sincerely, The Robert Brogden Buick GMC Team

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