Lakai Varrone

***WARNING*** Let me start by pointing out that my experience with Groove Honda has left me flabbergasted as to how in the WORLD they managed 4.8 star ratings as well as the 2022 dealership of the yea experience with Groove Honda has left me flabbergasted as to how in the WORLD they managed 4.8 star ratings as well as the 2022 dealership of the year. I quite certainly did NOT have a comparable experience and am taking my time out to share way as a warning to potential customers so they may consider a dealership that will not obliterate you with inept business practices. I headed down to Groove Honda in Colorado Springs in a winter storm having had the absolute naivety of trusting a sales associate I had developed a rapport over a number of weeks. I headed down there at 5:30pm and didn't get home until well after 10:30 after finding out I had my time extensively wasted. As it turned out, the sales representative not only had a customer inconvenience themselves about a vehicle they had spoken with them about through over a dozen phone calls and text messages, but the sales manager did not bother to confirm information. I made it painfully clear what make and model I was waiting for. I happened to call the dealership and Amy assured me that the dealership had received several of that particular vehicle that day. I was surprised because I've been checking the inventory every day for months and didn't see it on the website. I made sure to confirm that it was the specific year, make, and model we had discussed so many times before. She knew what I was looking for, I reminded her that it was me and I mentioned the make and model several times during my conversation the very evening she encouraged me to travel to buy it. Amy even said she spoke spoke with her sales manager for concrete details. Since it is a high demand vehicle I jumped on the opportunity, even during a winter storm. It took me much longer than normal to reach the dealership. It was an absolutely crap drive. I walk in and there is a different model than I had been communicating with Amy about. A different model than the one I had repeatedly mentioned prior to the drive. A different model than she said was at the dealership. I skipped dinner, waited to use the restroom, drudged at 25 mph, compromised my evening, my children, and my animals because I had no idea that Amy had no idea what she was even talking about. I had no idea she was not even in direct sales. She is a middle man between customers and actual sales people. Doesn't actually sell cars and apparently doesn't actually know the inventory. I was way tooooo stressed out under the conditions to be remotely amused at such an unexplainable folly at my cost. To put it mildly, I was peeved. I made that clear upon leaving. The sales manager then decided he had the right to be more disgruntled than me and followed me outside yelling profanities as I got into my car. The most ridiculous part of this unimaginable fiasco is that I not only was prime for purchase, but I had a beautiful and unique trade in with seriously low miles. Groove Honda would not only have made an easy sale, but would have made an additional sale from my car. It took me two more hours to get back up to Denver. When I did it was after 10pm while stores and restaurants were subsequently closed. I have to get up at 6am for work and I'm sitting here writing this review because I got COMPLETELY screwed around by the sales department at Groove Honda. If you are local, or out of town please consider bothering the general manager before you have such an astoundingly ridiculous experience with the sales department. Honestly, this is a long review, but I feel I have edited my experience shortly for the sake of basic civility. P.S BEWARE OF GROOVE HONDA!!! More

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They were amazingly helpful in finding me a good deal to finance a new car! finance a new car! More

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