Lance Chapin
Lance Chapin at Rick Hendrick Chrysler Dodge Jeep RAM Duluth
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Lance Chapin

Service Advisor

Rick Hendrick Chrysler Dodge Jeep RAM Duluth

2473 Pleasant Hill Rd
Duluth, GA 30096

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4.5
815 Reviews
4.5

815 Reviews

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815 Reviews of Lance Chapin

December 17, 2023

Dealership Rating
Employee Rating

She was extremely rude and seemed to have an attitude problem. Idk how she works in sales with an attitude problem More

by randolphbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Aleshia Kincade

Dec 19, 2023

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Please give us a call @ 770-495-6100 so we can help assist with this issue Randolph, my name is Taylor Stewart hope to hear from you soon!

October 30, 2023

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Employee Rating

Rick Hendrick Dodge Ram's all the staffs are great to work with and friendly... Five Star Customer Service More

by rokwon99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: STEVE OSTROVICH, Sharon Hester

Nov 01, 2023

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Rokwon99, we are very happy we could provide you with a positive experience!

April 16, 2023

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Employee Rating

Great GM Sales Manager all over all good Appreciated Nick sales was very good help More

by OMDUGGAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2023

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Omduggal, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chrysler Dodge Jeep RAM Duluth. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 22, 2022

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Employee Rating

Great service department! Staff is extremely helpful and courteous. If you need your vehicle worked on this is the place to go you won’t be disappointed! More

by otism07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 24, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Our service team works together so well! Glad to hear they were able to assist you!

September 23, 2022

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Employee Rating

Excellent,professional,knowledgeable,caring, supportive,friendly,concerning, ,I have been coming here for over 5yrs and have been satisfied for whatever Came for job well done. Work has been do More

by emjohnson0705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sharon Hester, Omar Chabolla , Sharon

Sep 27, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We had a great time working with you Ethel! Thank you so much for giving us the opportunity to earn your business!

September 22, 2022

Dealership Rating
Employee Rating

Sharon was awesome. Polite,patience tentative (without,you being notice) she listened , caring,about you the person not just the sale .professional,knowledgeable. If an More

by emjohnson0705
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sharon Hester, Omar Chabolla

Sep 27, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We had a great time working with you Ethel! Thank you so much for giving us the opportunity to earn your business!

August 25, 2022

Dealership Rating
Employee Rating

I always get great service at Hendricks dodge Duluth Georgia I get my vehicle is repaired and priced right More

by rbevellesr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We are truly blessed to be able to call Lance a member of our team! Thank you so much for choosing us for your service needs!

July 23, 2022

Dealership Rating
Employee Rating

Lance Chaffin/6142 in the repair department is a great person with whom to deal in repairs of your jeep. He works well in trying to help find parts and will help you in every way he can. More

by patorjim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 15, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review!

July 12, 2022

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Employee Rating

Lance Chapin in service is courteous, helpful and knowledgeable. Miranda Baxley in parts is awesome, they both provide outstanding service every time! 10 out of 10 would recommend🙂 More

by Gagnon0928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miranda Baxley

Sep 15, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review!

June 03, 2022

Dealership Rating
Employee Rating

Bobby in service is always top notch and I know what to expect every time I go in for service. More

by Bethegoldenboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Bobby is an amazing guy and we love having him on our team!

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